Communication, Email, and Calendars

Phones, Office 365 Groups, OneDrive, Outlook, Calendar, Apps for Mobile Devices - we use so many products for communicating with one another that it can get confusing and overwhelming. We hope to help you explore these products and find out how YOU like to work most efficiently.

Online Services

Microsoft Teams and Teams Voice

Microsoft Teams is a collaboration platform built around group chat instead of email. It can also be used to host online meetings and, for Western employees, make or receive telephone calls. (Students can call other Teams users, but only employees can make and receive external calls using 10-digit numbers). 

Getting Started with Email, Calendar, and Instant Messaging

NEWS: Employee "From" & "Reply" Email address changing to

Every student, faculty, or staff member at Western has a Microsoft office 365 account and mailbox. All you need to access your email, instant messaging, and other Office 365 features is a Web browser. For a richer experience make sure you have the latest version of Microsoft Office for Windows or macOS. 

Office 365 Help and Training Links

Articles on this topic

Need More Help?

Telephone & Email Support Hours:

Fall, Winter and Spring quarter:

  • Monday - Thursday: 8am to 5pm. Limited phone support 6pm to 8pm.
  • Fridays: 8am to 5pm
  • Weekends: Limited phone support 1pm to 3pm.

Summer Quarter:

  • Monday - Friday: 8am to 5pm
  • Weekends: We are not staffed on weekends during Summer quarter

Walk-in Support Hours:

  • Monday - Friday: 8am to 5pm
  • Closed after 5 and on weekends

The Help Desk is closed on holidays and when the university is closed due to inclement weather.

After hours:

For system or network outages outside of Help Desk hours, please call the non-emergency number for Western Police at (360) 650-3555.