Students - Connect to Your New Email Account

This information applies to students who are upgrading from the Office 365 environment to the environment in Spring, 2016.

If you received an email notification in your mailbox that confirmed you have been upgraded to an Office 365 account in the environment, here is what you need to do next. If you have not received this notification, you should see it during the week of July 4, 2016. 

Access Your New Mailbox

  1. Go to
  2. On the Microsoft Office 365 Sign In page, enter your new email address:
  3. Enter your Western universal password and click the Sign In button

What if I click on the link to and it takes me to my old mailbox?

If this happens, completely close all Web browser windows and launch a new browser session (or open an alternate Web browser). You can only sign in to one Office 365 mailbox per browser session. We recommend that you use your primary browser for your new account, and an alternate Web browser for your old account. For example if you prefer Internet Explorer (or Safari) use that for your email, and Chrome for your email.

Access Your Old Mailbox

You can still sign-in to your old mailbox by clicking the icon on myWestern (or by entering in the Microsoft Office 365 Sign In page). After all students have been converted from mailboxes to mailboxes, you will be able to access your new mailbox by clicking the “Office 365” icon on myWestern and you can access your old mailbox by clicking the “Old Email” icon.

What about mobile devices?

Access to your old mailbox from mobile devices has been disabled. However you can connect your mobile device to your new mailbox.

If you rely on your mobile device to receive your Western email, it is important to verify that your smartphone or tablet is connected to your new mailbox. This will allow you to receive timely notifications for things like wait-listing on your mobile device.

Access via mobile clients to your old mailbox has been disabled. You may receive an error from these apps telling you that the app is unable to connect to the server or it may simply fail to update. You will be able to connect the same apps to your new mailbox, but you will need to change your sign-in name from to Click the following links to find out how to connect to your new mailbox:

What about Windows or Mac OS?

To find instructions for all applications and devices, including the Outlook desktop clients and IMAP clients, simply sign-in to your new Office 365 account and the Office 365 home page will guide you:

 Install Office

IMPORTANT! Your Office 365 account includes the ability to install Microsoft Office for your Windows or Mac OS computer. As a student you can also download Microsoft Office for free from On the Hub. If you will be graduating soon, we recommend you install from On the Hub, because the Office 365 installation will only work for as long as you are a student at Western. When your Western Office 365 account goes away, the software will switch to read-only mode.

You can also bring your laptop or mobile device to the ATUS Help Desk for assistance.

What other actions might you want to take?

Visit our Office 365 FAQ's

Office 365 Help and Training Links