Alert: Email/Calendar Apps

In order to improve security, some third party email and calendar applications may no longer work with your WWU mailbox and calendar after August 31, 2020. 

View our Supported Email & Calendar Applications

Keeping your data safe is one of our primary concerns. These articles will help you follow best practices.

Online Services

Report a Phishing Scam
Report Malware or a Virus
Report a Data Security Breach

Cloud Storage Guidelines

Cloud Storage Guidelines to Educational and Sensitive Data

Phishing Scams

One of the most frequent threats to your computer accounts  and university data come from phishing scams. Fraudulent email messages and telephone calls try to trick you into giving them your username and password. The articles below will help you learn to recognize email phishing tricks of the trade. When a phishing email is reported that appears to have been delivered to many WWU mailboxes, we block any remote hosts that are linked to from the email message. Then we check to see if anyone clicked the link before it was blocked, so we can help them change their password and secret question answers. Below you will find examples of recent phishing scams that were sent to hundreds of WWU mailboxes.

See also:
How to Protect Yourself from Fraudulent Emails 
Phishing 101 (Video Presentation)
How to Recognize and Report Job Offer Scams
Watch out for Spear Phishing!
Recognize Fake IRS Messages and Scholarship Scams
Have you received an extortion email that says you've been hacked?

Need More Help?

Telephone & Email Support Hours:

Fall, Winter and Spring quarter:

  • Monday - Thursday: 8am to 5pm. Limited phone support 6pm to 8pm.
  • Fridays: 8am to 5pm
  • Weekends: Limited phone support 1pm to 3pm.

Summer Quarter:

  • Monday - Friday: 8am to 5pm
  • Weekends: We are not staffed on weekends during Summer quarter

Walk-in Support Hours:

  • Monday - Friday: 8am to 5pm
  • Closed after 5 and on weekends

The Help Desk is closed on holidays and when the university is closed due to inclement weather.

After hours:

For system or network outages outside of Help Desk hours, please call the non-emergency number for Western Police at (360) 650-3555.