Accounts Passwords and Access

Most systems at Western, including the Canvas, email, Office 365, the wireless network, and major online services are accessed via a person’s universal username and password. Generally you will be able to access these systems using your universal username and password from on or off campus. 

Self-service password reset functionality is here!

Online Services


Important: Working off Campus

If you are working off-campus on a university-owned Windows computer, you will also need to sync the new password to your computer using the steps in this article: My computer accepts only my previous password

Need More Help?

Telephone & Email Support

  • Mon - Friday: 8 am to 5 pm
  • Closed on Weekends

Our office in Haggard Hall 123 is closed until further notice, but you can request help by telephone, email, or by submitting a request form.

The Help Desk is closed on holidays and when the university is closed due to inclement weather.

After hours

For system or network outages outside of Help Desk hours, please call the non-emergency number for Western Police at (360) 650-3555.