Export your mailbox if you are leaving the university, or if you want to export your old @students.wwu.edu mailbox and then import it to your new @wwu.edu mailbox. You will need to open your mailbox in either Outlook for Windows or Outlook for MacOS.
Export using Outlook 2013 or 2016 for Windows
- You will first need to add the account you want to export (students who want to export their old student email should add their email@example.com email account) to the Outlook desktop app by going to File > Add Account. Outlook may prompt you to add the account automatically when you open it.
- Enter your name, the mailbox you want to open, and your universal password.
- You will be prompted to type the password in one more time and then restart Outlook.
- Open Outlook and then go to File > Account Settings > Account Settings
- Click your email account and then click the Change button
- Move the Mail to keep offline slider all the way to the right so it says ALL
- Click Next and then Finish.
- Restart Outlook again.
- WAIT UNTIL ALL THE FOLDERS ARE UPDATED and the following message shows in the bottom right corner of the Outlook app for your mailbox: ALL FOLDERS ARE UP TO DATE
- Once all the folder are up to date, go to File > Open and Export, and then click theImport/Export button.
- Select Export to a file and click Next
- Select and click Next
- Select the mailbox you would like to export and make sure that the include subfolders option is checked before you click Next
- Make sure you export to a location on the C: Drive and not on a network drive like your U: Drive.
- Click Finish. You will be prompted to create a password for your data file. You do not need to enter a password. Just leave the password fields blanks and click the OK button. If you do set a password, you not be able to open this exported mail file without the password. We will not be able to reset this password for you.
- Wait until the export process finishes. Then close Outlook.
Now you should have a .PST file saved in the location you specificed in Step 14. You can move/copy this file to an external hard drive or USB thumb drive, but make sure you have enough free space. The .PST file can be quite large depending on how much email you have. You will be able to open this file using the Outlook client on another Windows computer.
If you are a student who wants to export your @students.wwu.edu mailbox, and import it to your @wwu.edu mailbox:
- Import email, calendar, contacts and tasks from a .PST file using Outlook