Departmental Phone Queue, Agents, and Voicemail Using Teams

As of June 2022, Telecom will begin implementing changes to the Teams Voice Call Queue system. The "All Teams" method will have a simpler setup and does not require the use of Outlook. It gives users the ability to see calls and which agents are in the queue. Agents can also call out as the number of the call queue. 

For more information about this, see: 

 

For more information about Teams Voice and to request assistance, see our knowledge base article about Teams Voice.