Departmental Phone Queue, Agents, and Voicemail Using Teams
As of June 2022, Telecom will begin implementing changes to the Teams Voice Call Queue system. The "All Teams" method will have a simpler setup and does not require the use of Outlook. It gives users the ability to see calls and which agents are in the queue. Agents can also call out as the number of the call queue.
For more information about this, see:
- Teams video training on new Teams Voice configuration
- Teams Phone Handbook (PDF version) -
File
Teams Phone Handbook.pdf (1.21 MB) - Teams Phone Handbook (DOCX version) -
File
Teams Phone Handbook_0.docx (1.46 MB)
For more information about Teams Voice and to request assistance, see our knowledge base article about Teams Voice.