Teams Voice
Microsoft Teams is collaboration software that provides group chat, file sharing, telephony, and more. All university employees are now using Teams Voice as their telephone service. Common area and emergency phones will be migrated in 2021.
Video Training & Handouts
- Teams online training in Canvas (handouts and video training)
- Watch a video of the Teams Voice Migration training session
- Teams-related knowledgebase articles (troubleshooting articles and how-to articles for frequently asked questions)
- Knowledgebase article on new Teams Voice configuration
- Teams video training on new Teams Voice configuration
Teams Enterprise Voice Device Recommendations
- Not sure what type of headset or audio devices you need? View our comparison of audio device types.
- Microsoft's Teams Voice Compatible Devices
- Shop our recommended audio devices in the Western Marketplace (click on the CDW punchout to view recommended headsets)
- How to Sign in to Teams with an AudioCodes Phone
Request help or services
The following links will open Jira Service Desk request forms. Always enter your email address on the form as your username@wwu.edu (Not FirstName.LastName@wwu.edu)
- Report a Teams Voice technical issue or ask a question about Teams
- Add or Remove people from your call queue
- Request a change to your call queue configuration
- Change your call queue greeting
- Request a Teams Voice phone number for a new employee
- Report a technical issue with your call queue
NOTE: Desk phones that work independently of a computer are not currently supported for Teams Voice except when necessary for emergency use, safety, and accessibility. Supported Teams Voice devices for general use include the following:
- USB or wireless Bluetooth headsets
- Built-in or USB microphones, speakers, and web cameras
- Smartphones capable of running the Teams app