Teams Voice
Microsoft Teams is collaboration software that provides group chat, file sharing, telephony, and more. All university employees are now using Teams Voice as their telephone service.
Request help or services
The following link will open a Jira Service Desk request form. Always enter your email address on the form as your username@wwu.edu (Not FirstName.LastName@wwu.edu)
NOTE: Desk phones that work independently of a computer are not currently supported for Teams Voice except when necessary for emergency use, safety, and accessibility. Supported Teams Voice devices for general use include the following:
- USB or wireless Bluetooth headsets
- Built-in or USB microphones, speakers, and web cameras
- Smartphones capable of running the Teams app
Video Training & Handouts
File
Teams Phone Handbook.pdf (1.25 MB)- Teams online training in Canvas (handouts and video training)
- Teams-related knowledgebase articles (troubleshooting articles and how-to articles for frequently asked questions)
- Knowledgebase article on new Teams Voice configuration
- Teams video training on new Teams Voice configuration
Teams Enterprise Voice Device Recommendations
- Not sure what type of headset or audio devices you need? View our comparison of audio device types.
- Microsoft's Teams Voice Compatible Devices
- Shop our recommended audio devices in the Western Marketplace (click on the CDW punchout to view recommended headsets)
- How to Sign in to Teams with an AudioCodes Phone