Teams Enterprise Voice Device Recommendations

The following are general guidelines intended to provide unit decision makers and budget authorities with a decision-making framework for the purchase of telephony devices for Teams Enterprise Voice.  

Unit decision makers and budget authorities should consider ergonomic, privacy, and accessibility/accommodation needs when selecting Teams Voice user devices.

Device types for Teams and usage criteria
CRITERIA  Wired Headset Wireless Headset USB Handset Webcam
Cost  Low to medium High High Low to medium
Phone Usage (Duration)  Low to high Medium to high Low to medium Low to high
Phone Usage (Number of Calls)  Low to high Medium to high Medium to high Low to high
Number of Users  Single user or low number of users whose telephone use does not overlap Single user or low number of users whose telephone use does not overlap Multiple users or single user who requires the ability to hand off the device Single user or multiple users, separate or simultaneous
Tethered/Untethered  Tethered Untethered Tethered Untethered, but range is restricted
Need for Reduction of Ambient Noise  High High Medium Low to high (if low, may use integrated microphone; if high, pair with headset)
Need for Video Capability  Not needed Not needed Not needed Necessary or preferable

Resources