Canvas Standards of Practice FAQ

Learning Systems Staff

Faculty Drop-In Center

Located in Haggard Hall 154

Hours:

  • Monday: 3 to 4:30 pm
  • Thursday: 10:00 to 11:30 am
  • Or by appointment

Canvas Technical Issues

CanvasHelp@wwu.edu 
360-650-7900
Chris.Powell@wwu.edu 
360-650-4159

Instructional Design Help

Kevin.Dixey@wwu.edu 
360-650-7225
Justina.Brown@wwu.edu
360-650-7210

Center for Instructional Innovation and Assessment

Justina.Brown@wwu.edu
360-650-7210

SEE ALSO:
Teaching Handbook
Innovative Teaching Showcase
Blended/Online Learning Workshops
Faculty Summer Grant

See also: Canvas Accessibility ResourcesCanvas HelpCanvas: Teaching Handbook

Canvas by Instructure

The following are general standards of practice by the ATUS Canvas support team. See also: Canvas Help
 

  1. What is the best way to get help with Canvas?
    Emailing CanvasHelp@wwu.edu is the most efficient way to get assistance. Three staff members are available to monitor this account. We are usually able to respond within a business day or possibly within hours. You can also try calling 360-650-7900. To get your question answered most efficiently, please provide:
    • Your contact information
    • Succinct statement of concern or need of assistance; i.e., specific assignment, person(s), course(s) involved
    • Course name(s) and quarter; include a direct link if possible
  2. Can I change my password?
    For WWU accounts, passwords can be changed online or by visiting the ATUS Help Desk at Haggard Hall 123. For WWU Canvas guest accounts, we cannot email changed passwords. They must be changed in person or over the phone. Please contact CanvasHelp@wwu.edu or 360-650-7900 for more information or to set up an appointment.
  3. Can I cross-list courses?
    Instructors can do this, or you can request assistance via the Canvas Cross-list Request Form. Be sure to specify a primary course, which is the course made visible after the merge.
  4. Can I add a teacher or TA to a course?
    Adding a teacher or TA to a CRN course requires the approval (via email) by the department chair or instructor of record. Note that an instructor of record can add people in the teacher and TA roles as well.
  5. Can I add students to a course?
    Technically, instructors of record can add students with a Canvas account to a course manually, but daily system updates will likely remove that student within a day. Adding a student with an observer role will keep them in the course without being able to contribute.  Canvas Support can add students to CRN courses with written approval from the Registrar's Office for official audit enrollees. CRN-based courses are automatically populated with students and instructors of record via the Banner system. Changes in Banner may take 24 hours to be reflected in Canvas.
  6. Can I add people to a non-CRN course?
    If you are listed with the teacher role, you can do this yourself or request assistance.
  7. Is it possible to get a non-CRN course?
    Non-CRN courses are useful for tutorials, committee work, and for working with majors or other collections of Western people. Use the Non-CRN Course Request Form or contact CanvasHelp@wwu.edu to request the course.
  8. When is my course available?
    Courses become available at different times, depending on your role in the course. See details: When is my course available? Accessing Canvas Courses
  9. When will my course conclude?
    All courses will auto-conclude at the end of the day Friday after grades are due. See details: Canvas Procedures for End of Term.
  10. Can I import course materials from one of my colleagues?
    You can import course content from any class in which you are listed in the teacher role. If your colleague would like to add you, even temporarily, as a teacher to the class, then you would be able to perform the import. In some cases, that person is not available to do this. In order for Learning Systems staff to do this on your behalf, we would need an email from either the department chair or the instructor of record indicating permission and specific courses. Please contact CanvasHelp@wwu.edu or 360-650-7900 for help.

For more how-to assistance, see the Canvas Help page.