Alerts Page

VPN Currently Unavailable

UPDATE
10/31/2024 3:00 p.m. : the VPN should be accessible once more. 

ORIGINAL POST
10/31/2024 2:10 p.m. : The VPN is currently unavailable. We are investigating the issue and am to bring it back as soon as possible. You may experience the VPN client hang on connecting with a spinning circle icon until the service is restored. 

Marketplace Orders unavailable

UPDATE
10/31/2024 3:45 p.m. : The Western Marketplace should be functional once more.

10/31/2024 11:42 a.m.: Due to a backend connection error you may receive an "Access is Denied" error when attempting to place an order on the Western Marketplace. The ability to place orders has been suspended while this issue is being investigated. 

COMPLETE - Administrative System Maintenance (Banner, Web4U) on Monday and Tuesday

*** Update ***
Banner and other administrative systems are now available.

*** Original message ***
To install an important upgrade, the following systems will be unavailable Monday, October 28, from 8:00 a.m. until Tuesday, October 29, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millenium-FAST

Campus Phone Queues Inaccessible

UPDATES
10/10/2024 1:56 p.m. : Microsoft has mitigations in place for this incident and believe the problem to be resolved. 

10/10/2024 10:40 a.m. : This issue is impacting organizations using Teams Voice nationwide. Microsoft is currently working on a solution. 

ORIGINAL POST
10/10/2024 10:15 a.m. : It has been reported that some campus phone queues are unavailable, resulting in incoming calls being dropped before being connected. Calls to staff direct numbers and outgoing calls have been observed to be working. We are currently investigating and working to restore call queue functionality. 

Millennium/FAST is Now Available

*** Update ***
The Millennium/Fast upgrade has been completed and is now available.

*** Original message ***
Millennium/FAST will be unavailable for scheduled maintenance on Wednesday, September 25, 2024, from 8:00 a.m. – 5:00 p.m.

DegreeWorks Upgrade September 18

DegreeWorks will be unavailable on Wednesday, September 18 from 8am-5pm for an upgrade. If in need of DegreeWorks, departments running trainings during this time should contact the Registrar's Office Systems department at ro.systems@wwu.edu. 

Wi-Fi Upgrades may require Forget/Reconnect of WWUwireless-Secure

UPDATES
9/18/2024 4:30 pm: WWUwireless-Guest and the device registration portal are available once more.

9/18/2024 8:24 am: It is reported that WWUwireless-Guest is not working as expected following this upgrade. Our network technicians are investigating the cause. WWUwirelss-Secure is working as expected at this time.

ORIGINAL POST

On 9/17/2024 an expansion to upgrade the wireless system to accommodate increased system load will require a deployment of a new certificate. What this means is that you may experience some trouble connecting to the WWUwireless-Secure Wi-Fi network following the upgrade due to a change in the certificate used for connecting. To obtain the newest certificate, on 9/17 forget the WWUwireless-Secure network within your device's wireless settings, then reconnect using your most recent universal account credentials. 

Employees with WWU owned Windows laptops may need to restart their computer and log in on campus instead of forgetting the network. 

If you continue to have trouble connecting to WWUwireless-Secure after forgetting the network, please reach out to the ATUS Help Desk. 

RESOLVED - Web4U Errors

10:30am – Issue is resolved, access to registration services restored.

8:30 am – We have received reports of 404 and Bad Gateway errors in Web4U as registration and waitlisting has reopened. ITS is investigating.

RESOLVED - Urgent Administrative Systems Upgrade, August 30th 2024

UPDATES

4:47 p.m.: Maintenance has concluded and systems are available once more. 

ORIGINAL POST
To apply important updates for Financial Aid, the following systems will be unavailable Friday, August 30, from 10:31 a.m. until 5:00 p.m.:

• Banner 9 AdminPages
• Web4U (All Banner Self-Service features in WWIS)
• Banner Workflow (WWIS)
• Password change
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• Registration and Waitlisting
• DegreeWorks
• Campus Directory
• Millenium-FAST

All scheduled jobs that interact with the database server will be halted Friday, August 30, from 10:31 a.m. until end of business day (unless otherwise announced). These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service.

Some services unavailable

2:00 pm: Banner admin and the Universal Password reset page are restored. If you receive a service invocation failed error in Banner admin pages please log out of Banner then back in.

1:30 pm: We've been made aware that the Universal Password reset function is not currently working. Our admins are working on restoring his service. 

11:30 am: Esign has been restored. Some other services such as Banner Admin are still in the process of being restored. 

9:35 am: Some services have been reported to be unavailable giving 404 and 503 errors. Our technicians are currently working to restore service. Banner admin, Esign and bullseye pages are known to be affected.