Alerts Page

RESOLVED: M365 Apps are Loading Slow or Not Loading Entirely

*** UPDATES ***

10/29/2025 7:00 p.m. - 

Microsoft has announced this issue is resolved.

10/29/2025 1:30 p.m. -

Microsoft has deployed a healthy configuration to their environment and is continuing work to redirect traffic to known good resources. They anticipate some improvement in access but there may still be some aspects of M365 inaccessable.

10/29/2025 11:50 a.m. -

Microsoft continues to implement mitigations to restore service while they work to fix the outage fully. We've been made aware that some single sign-on (SSO) applications are slow to authenticate using Universal Accounts, such as the SBO Payment Portal, likely as a result of this outage.

10/29/2025 10:30 a.m. -

Microsoft has identified a potential root cause and is working on implementing fixes.

10/29/2025 9:30 a.m. -

This is a nationwide outage and Microsoft is working to restore service by rerouting traffic to healthy infrastructure as a short-term fix while they investigate a root cause.

*** ORIGINAL POST ***

10/29/2025 9:15 a.m. - 

We've been made aware of an issue with M365 Webapps loading slow or not at all in some cases. We are currently investigating the scope of the impact and will provide updates as they are available. 

RESOLVED: Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, October 24th, 2025, at 5:00 p.m. until Sunday, October 26th, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

RESOLVED: Canvas outage due to AWS incident

Updates:

6:00 PM - Instructure has announced that Canvas is fully operational. 

4:20 PM - Canvas appears to be accessible once again. Instructure engineers are still monitoring Canvas for stability.

4:10 PM - Amazon has restored AWS as of 3:50 PM and we would expect the platforms hosted on it to return in full capacity soon. Instructure is still working on bringing Canvas to full operational status. WWU's instance of Canvas appears to be accessible once more, but you may run into issues until Canvas service is fully restored.

3:30 PM - While the Instructure status page has not been updated to reflect a return to service, we have observed the WWU instance of Canvas appears to be available again. Amazon is bringing services back to full service but state it is a work in progress. You may experience some issues until services are fully restored.

2:40 PM - Amazon continues to restore services. Amazon's status page may be followed here for more detailed updates. Service health - Oct 20, 2025 | AWS Health Dashboard | Global. The Amazon services that Instructure uses will need to be restored before Canvas will be available.

11:15 AM - Amazon is still working to resolve the issues with their services. Services that rely on AWS continue to be impacted. 

*** Original message ***
10/20/25 - 7:20 AM - Instructure has reported that due to the ongoing Amazon Web Services(AWS) incident Canvas is unavailable. You may find the current status of Canvas here https://status.instructure.com/

This is a nationwide incident and other web services that use AWS, such as Panopto, may also be unavailable at this time. 

RESOLVED: Banner Forms and Reports(WWIS) / Web4U connection issues

10/17/2025 11:30 AM

Services have been restored and are available once more.

10/17/2025 10:30 AM

Banner Forms and Reports and Web4U has been reported to be experiencing some connection problems. The team is currently investigating the cause and will provide updates as soon as they are available. You may be unable to access items in Web4U or may see blank pages in WWIS.

10/15/2025 3:40 PM

Some services were restarted and Banner and Web4U appear to be running correctly once more. 

10/15/2025 3:00 PM

Banner Forms and Reports and Web4U has been reported to be experiencing some connection problems. The team is currently investigating the cause and will provide updates as soon as they are available. You may be unable to access items in Web4U or may see blank pages in WWIS.

Esign Form Maintenance 6PM 10/14/25

6/14/2025

Esign web forms will be unavailable for maintenance starting at 6PM on 10/14/2025 and will return by the next morning. 

RESOLVED - Western VPN and Wireless-Secure Down

Updates:
9:05 a.m. - This issue has been resolved. 

8:30 a.m.: - Our network engineers attempted to implement a potential fix that did not resolve the problem as they expected. They continue to work on this issue and will have another update by 9am.

8:17 a.m.: Our network engineers have confirmed the inability to connect to WWUwireless-Secure is related and is also in the process of being restored as well. The WWUwireless-Guest network is currently available for use.

*** Original message ***
9/30/25 7:33am: We have received reports that the VPN is currently inaccessible, and you may get errors like "Cisco Secure Client was not able to establish a connection to the specified secure gateway". Our network engineers are investigating the issues and are working to restore service. Updates will be posted as they become available.

RESOLVED: CMM notifications not being sent

10/6/2025 10:30am:

CMM approvals emails should now be working once more. 

9/29/25 4:00pm
The Contract Management Module (CMM) is currently experiencing issues sending emails from the system. We are working with the vendor to fix the issue.  Approvers will need to log into the CMM directly to manage their Approvals. You may Log in directly here. 

Millennium/FAST Upgrade Date to be Rescheduled

** UPDATES **

The Millennium FAST upgrade has been moved to November 6th. 

** ORIGINAL POST **

The Millennium FAST upgrade scheduled for October 1, 2025, has been delayed. When it is rescheduled, a targeted email will be sent to all Millennium/FAST users with the new date.

VPN Client Upgrade

On Thursday morning, September 18, we will upgrade the VPN client to a new version. On your first login, your VPN client should automatically download the new version, install it, and log in. The name of the VPN application has changed and will no longer be Cisco AnyConnect. The new version is called Cisco Secure Client. You may need to update any shortcuts you have created, and its name has changed in the Start Menu on Windows computers as well.

Change in Login Process for Web4U and Banner 9 Admin Pages

Starting on Friday, September 5, 2025, the way you log in to Banner 9 Admin Pages and Web4U will change to match the same secure login experience of other commonly used apps at Western like Microsoft 365 and Canvas.

This update adds an extra layer of protection with Multi-Factor Authentication (MFA) to better safeguard your information and Western’s data. You won’t need to do anything in advance - your login will update automatically. 

 What this means for you: 

• You’ll log in the same way you do for Microsoft 365 and Canvas.
• You’ll occasionally confirm your identity with MFA (such as a text or app notification).
• No action is required from you until the change goes into effect. 

To learn more: 

• Web4U and Banner 9 Login Change: What Changed and Why
• Understanding Multi-Factor Authentication (MFA) 

Thank you for keeping Western’s systems secure!