Alerts Page

Minor Administrative System Maintenance (Banner, Web4U) This Saturday

There will be some minor system maintenance on administrative systems on Saturday, May 24, 2025, resulting in intermittent outages of the following systems. Systems that may be impacted include:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

RESOLVED: MATLAB and other MathWorks Product Access Outage

5/27/2025 1:30pm: MatLab service has been restored. 

5/27/2025 8:30am:
MathWorks reports that MatLab answers is still down, but the other MatLab products are functional once more. Updates can be obtained from MathWorks on their website. They report this is the result of a ransomware attack, which is why the downtime was longer than expected. 

5/22/2025 10:00am:
MathWorks reports that MatLab still has some degradation in their services. Updates can be obtained from MathWorks on their website. 

5/21/2025 10:00am:
MathWorks reports that MatLab still has some degradation in their services. Updates can be obtained from MathWorks on their website. 

5/20/2025 11:00 am:

MathWorks products, including MATLAB are having a widescale outage as reported by MathWorks. This is a service impact affecting MathWorks owned infrastructure and is unrelated to the service impacts on campus yesterday. Updates can be obtained from MathWorks on their website. 

System Outages

11:30am - Millennium FAST is restored.

Monday, May 19, 2025 - 10am - An outage over the weekend is still impacting some systems. Those still being recovered include:

• Millennium FAST
• Decision Sciences class server
• Several FDO applications

If you encounter any other system outages, please notify the Help Desk.

VPN Maintenance - Wednesday, May 14, 2025, 5:00-6:00 a.m.

To apply updates to our VPN, maintenance will be done on Wednesday, May 14, 2025, from 5:00-6:00 a.m.

Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, April 18, 2025, at 5:00 p.m. until Sunday, April 20, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

 All scheduled jobs that interact with the database server will be halted Friday, March 7, 2025, from 5:00 p.m. until Sunday, March 9, 2025, at 5:00 p.m. These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service.

RESOLVED - Zoom Outage Nationwide

5/16/2025 2:05PM:

Zoom has restored services and believe things to be stable once more. If you continue to have trouble connecting you may need to reboot your computer. 

5/16/2025 1:45PM: 

Some Zoom services have been restored but you may still experience difficulty with accessing meetings and the web portal, which is used for logging into Zoom. Zoom is containing to work to restore service fully.

5/16/2025 1:33PM:  

Zoom is continuing to investigate the outage. 

5/16/2025 1:10PM:  

We've become aware of an outage with Zoom preventing one from joining or starting a Zoom meeting. This is a large-scale outage with Zoom that is not exclusive to Western. We will post more information here as it becomes available. 

In the meantime, Microsoft Teams may be used for meetings until service is restored. 

RESOLVED: Outlook on the Web throws "Something went wrong" error message preventing sign-in.

3/19/25 12:50 pm:

Microsoft has resolved this issue and Outlook on the Web should be accessible once more. 

3/19/25 11:10 am:

Microsoft has received reports that Outlook on the Web throws "Something went wrong" error message when attempting to sign in. We've seen some WWU users be affected by this. Microsoft has identified the issue and is currently rolling back a code change to address this issue.  This issue is affecting Microsoft365 users nationwide and is not exclusive to Western.

Additionally, those using the search feature in the desktop client may experience errors at the moment as well. 

Updates will be provided here as Microsoft supplies them.

Phishing Emails: Disbursement of funds

3/14/25

Hello, a number of people at Western have received phishing emails regarding financial aid disbursements in the last few weeks. Today, one was sent titled FW: Disbursement of funds with an attachment titled BANKMOBILE FINANCIAL AID REFUND SPRING 2025.docx. 

These messages are not legitimate and should be ignored. Our Information Security team is currently working on addressing this particular phishing attempt. 

More generally, no office at WWU will request your Universal Account, nor Bankmobile credentials in email such as this. The use of attachments with instructions is also a method used by malicious actors to circumvent spam filters. 

For more information regarding phishing and how to identify and report these types of attacks we encourage reviewing our article on the phishing scams. 

-ATUS

Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, March 7, 2025, at 5:00 p.m. until Sunday, March 9, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

 All scheduled jobs that interact with the database server will be halted Friday, March 7, 2025, from 5:00 p.m. until Sunday, March 9, 2025, at 5:00 p.m. These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service. 

Teams Call Queues going to Fast Busy

3/3/25 12:51:

Microsoft's is pretty confident that their fix has resolved this issue but continue to monitor the situation. We've observed call queues to be working once more. 

3/3/25 11:30: 
Microsoft has identified the issue and deployed a potential fix.

3/3/25 8:50am:
Microsoft has reported an outage of Teams Call queues. At this time, you may receive a fast busy signal when attempting to call a number associated call queue. This is a broader outage that is nationwide, and is not only affecting Western. 

Individual Team's voice numbers are working correctly at this time.

Microsoft is currently investigating the issue.