Alerts Page

Access to WWUwireless-Guest Temporarily Restricted to Address Network Slowness

Status: Active

UPDATES:

2/13
Updates to the infrastructure continue to be put in place to address the bandwidth constraints the campus is experiencing during peak hours. If this week's efforts are successful, the guest wireless network may be restored as soon as next week. Thank you for your continued patience.

1/11

Today at 10:00am access to the internet on the WWUwireless-Guest network will be removed to temporarily address the bandwidth congestion that has been present the past couple days.

 

  • If you are connected to the WWUwireless-Guest, please disconnect and connect to the WWUwireless-Secure network.
  • Devices that have been connected to the WWUwireless-guest network because they do not support the wireless secure network (e.g., signboards, smart TVs) will not be impacted and should remain on WWUwireless-Guest.
  •  Guests needing access to the Wi-Fi may reach out to the ATUS Help Desk to be issued a guest account for the purpose of connecting to WWUWireless-Secure. A budget code will not be required for accounts created to address Wi-Fi access needs during this temporary restriction.

1/10— Due to a high volume of traffic returning to campus for winter quarter, many people are experiencing slow wireless connections, and occasionally not being able to connect at all. These difficulties may extend to use of the VPN as well. If you live on campus or do not have another location from which to access the internet, you can head to a computer lab on campus. Haggard Hall 101 and 112 are open 24/7. Wireless may be particularly slow during peak hours, roughly 12-3pm.


**ORIGINAL ALERT**

1/04 — The annual updating of security certificates on our wireless network was completed on January 4, 2023. You may need to "forget" the WWUwireless-Secure network on your device before you can reconnect to the wireless network. More wireless information can be found at Wireless & Networking | ATUS | Western Washington University (wwu.edu).

Wireless Unavailable, 01.04.2024, from 6:30-7:00 a.m.

Status: Resolved

To update wireless security certificates, wireless access will be unavailable on Thursday, January 4, for a few minutes between 6:30-7:00 a.m. After the update is complete, you may need to "forget" the WWUwireless-Secure network on your device before you can reconnect to it.

VPN and Wireless Unavailable, 12/21/2023

Status: Resolved

**UPDATES**

12/21/23 10:00 AM

VPN and wireless network maintenance has concluded. If you have difficulty reconnecting to the wireless network, please forget the network on your device and reconnect to it. 


**ORIGINAL ALERT**

To perform an update to the university’s wireless network, service to VPN and WWUwireless-Secure and other university wireless networks* will be unavailable on Thursday, December 21, beginning at 8:00 a.m. The networks are scheduled to be unavailable until 10:00 a.m. but could be available sooner.

After the update is complete, you may need to "forget" the WWUwireless-Secure network on your device before you can reconnect to it. Additional info: Connecting to Western’s Wireless Network article

Lab Printer Web Release Intermittently Down

Status: Resolved

**UPDATES**

11/12/2023 4:00 P.M.

This issue is believed to be resolved following a configuration change.

**ORIGINAL POST**

11/8/2023 12:25 P.M.

We have identified an issue where the web release portal for releasing print jobs from labs may put users in a loop of asking for username and password despite the correct values being entered. This appears to happen on a device-by-device basis, with computers in the same area potentially working or not. If you are on a computer that cannot access the web release you my print your document from the EVPrint platform. Instructions on how to use EVPrint can be found here. Despite the article stating it is used to print from personal devices you may use it on a lab computer. 

Administrative System Maintenance (Banner, Web4U)

Status: Resolved

To perform operating system updates, the following systems will be unavailable Friday, December 8, 2023, from 5:00 p.m. until Sunday, December 10, 2023, at 11:30 p.m.:

  • Banner 9 AdminPages
  • Web4U (All Banner Self-Service features in WWIS)
  • Banner Workflow (WWIS)
  • Esign Administrative Web Forms
  • eInvoice
  • Transact Cashnet connector and lookup
  • DataTransfer
  • Registration and Waitlisting
  • DegreeWorks

RESOLVED Degree Works Down

Status: Resolved

** UPDATES **

11/20/23 9:53 A.M.

Degree works is up and running for both student and non-student facing applications. 

11/20/23 8:31 A.M.

Access to Degree Works for students has been restored at 8:31 A.M. Other non-student facing applications are still down. 

**ORIGINAL MESSAGE **

11/20/23 - 8:20 A.M. 

We have received several reports that degree works is currently inaccessible. Our admin team is working to restore services and we will provide updates when more become available.  

COMPLETE: Administrative Systems Upgrade Tonight, October 20 to Sunday, October 22, 2023

Status: Resolved

UPDATE 10/22/23

The administrative systems upgrade was completed at 5:30 p.m. Banner is now available. 

**ORIGINAL NOTIFICATION**

To perform operating system updates, the following systems will be unavailable Friday, October 20, 2023, from 7:00 p.m. until Sunday, October 22, 2023, at 11:00 p.m.:

  • Banner 9 AdminPages
  • Web4U (All Banner Self-Service features in WWIS)
  • Banner Workflow (WWIS)
  • Esign Administrative Web Forms
  • eInvoice
  • Transact Cashnet connector and lookup
  • DataTransfer
  • Registration and Waitlisting
  • DegreeWorks

All scheduled jobs that interact with the database server will be halted Friday, October 20, at 7:00 p.m. until Sunday, October 22, 2023, at 11:00 p.m. These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service.

Some Phone Queues Inaccessible

Status: Resolved

UPDATES:

10/6/23 3:00 p.m.

We believe this issue to be resolved. If you still experience trouble with Teams Voice phone queues, please contact the ATUS Help Desk.

 

**ORIGINAL MESSAGE**

10/6/23 11:30 a.m. 

We have been made aware of some issues surrounding various Teams phone queues where members may not be able to access the Teams phone queues, outgoing phone calls are unable to be placed and other possible issues that may appear. This is affecting many groups on campus, and is a larger issue with Microsoft Teams that is not only affecting Western. Our team is working to resolve this critical issue. 

Brief Wireless Disconnections, Wednesday, 10.04.2023, 7:30-8:00 a.m.

Status: Resolved

To improve the performance of older wireless access points, wireless service will be impacted for very short periods of time on Wednesday, 10.04.2023, from 7:30-8:00 a.m. Most devices should automatically reconnect, others may need to reconnect to the wireless network.

WWUwireless-guest Outage

Status: Resolved

There was an issue with WWUwireless-guest not allowing devices to sign in earlier today. This issue has been resolved, though you may need to forget the WWUwireless-guest network on your device then try reconnecting.

We recommend turning off the MAC address randomization option for this network in the advanced connection settings of your device, if your device supports the feature.