Western Hosted Services Unavailable

***UPDATES***

4:25pm - Services have been restored. All production systems are back online.

8:22am - Network slowness has been addressed and should be back to normal. 

4/8/24 8:10am - Systems remained stable through the weekend. Rightfax and some print systems are still impacted. This morning at 8am network slowness was identified and is currently being investigated. 

5:07pm - Core Production Banner services are functional. Web4U, FAST and Degree Works are back. Test systems may still be down. Other services continue to be reviewed and restored.

3:11pm - The server cluster has not yet completely stabilized. Assume all systems are still down as of right now. Services not hosted by Western such as your email and Canvas remain accessible. 

2:52pm - Argos has been reported to have additional impacts. Printing should be available once more. FAST requires some additional work before it can be used. Web4U is still down. We anticipate most systems should be back online by 5pm. This post will be updated as more services are restored. 

1:35pm - Argos is back online. Other services are being stepped through to ensure they are operating correctly. We anticipate most systems should be back online by 5pm. This post will be updated as more services are restored. 


12:01pm - A cluster outage has been identified that is causing many Western hosted service to be impacted. A list is being compiled and this post will be updated with a more comprehensive list. Access to Web4U, FAST, Degree Works are known to be down. Our team is working to restore access as soon as possible. 

Access to your email, Microsoft 365 products and Canvas should still be available. 

10:20am - Most licensing services are restored. ITS is working with Oxford AzTec and Nutritionist Pro vendors to restore those services.

***ORIGINAL ALERT***

4/5/24 9:35am - Third-party products licensed through WWU Credentials are not accessible. This includes, but is not limited to, the following services:

  • AgiSoft
  • Altair
  • ArcGIS
  • AutoDesk
  • Convergent
  • CGTech
  • DFMA   
  • ExtendSim
  • Keyshot
  • Keysight (ADS)
  • MATLAB
  • MAXTraQ
  • MestReNova
  • Nutritionist Pro
  • OriginLab
  • Oxford AzTec
  • PLECS
  • SPSS
  • Rhino
  • VectorWorks
  • Xilinx

Archived

Yes

Status

Resolved