Lab Printer Web Release Intermittently Down

**UPDATES**

11/12/2023 4:00 P.M.

This issue is believed to be resolved following a configuration change.

**ORIGINAL POST**

11/8/2023 12:25 P.M.

We have identified an issue where the web release portal for releasing print jobs from labs may put users in a loop of asking for username and password despite the correct values being entered. This appears to happen on a device-by-device basis, with computers in the same area potentially working or not. If you are on a computer that cannot access the web release you my print your document from the EVPrint platform. Instructions on how to use EVPrint can be found here. Despite the article stating it is used to print from personal devices you may use it on a lab computer.