Fall 2020: The Help Desk is currently available only by telephone, email, and tickets submitted using the request forms in the link below. We are able to resolve most issues remotely. If not, we will schedule an in-person appointment or repair.
September 1, 2020: Change to Supported Email Apps
If your email client is no longer accepting your password, please view the following articles to see how to resolve the issue:
Faculty, staff, and students can use the Help Desk's customer service portal to browse or search for helpful articles, submit service requests, and view their service request history.
Ways to request help
Email notifications and follow ups
You will receive an email notification that your request has been received. You can follow up on a request multiple ways:
- Login to the Help Desk customer service portal and view your current requests. You may get status updates or add comments to any request.
- Reply to the email notification for your request
- Call or stop by the Help Desk.
Important information about email notifications
The Help Desk customer service portal is a cloud application hosted by Atlassian's Jira Service Desk. You may notice that it is hosted at wwuhelp.atlassian.net.
You may receive valid notifications that are sent from the following addresses:
- jira@wwuhelp.atlassian.net
- noreply@wwuhelp.atlassian.net
- helpdesk@wwu.edu
After a ticket is submitted using your email address, you will receive the following confirmation:
You will also receive a notification when one of our staff has an additional question, and also when they resolve your issue. You will receive a request to rate your experience as well:
