ATUS

Academic Technology and User Services

Get Help

ATUS Help Desk

Full Service Hours

  • Mon - Fri: 8 am to 5 pm

Telephone Support Only

  • Extended telephone support is not available during intersessions or Summer
  • Mon - Thurs: 5 pm to 8 pm
  • Saturday: 1 pm to 5 pm
  • Sunday: 1 pm to 8 pm

The Help Desk is closed on holidays
and when the university is closed
due to inclement weather.

After hours

For system or network outages outside of Help Desk hours, please call Public Safety at (360) 650-3555.

New for 2019!

The Help Desk has replaced our previous service management system known as KACE with Jira Service Desk.

Faculty, staff, and students can use the Help Desk's new customer service portal to browse or search for helpful articles, submit service requests, and view their service request history. 

Four ways to request help

Help Center

Email notifications and follow ups

You will receive an email notification that your request has been received. You can follow up on a request multiple ways:

  • Login to the Help Desk customer service portal and view your current requests. You may get status updates  or add comments to any request.
  • Reply to the email notification for your request
  • Call or stop by the Help Desk.

Important information about email notifications

The Help Desk customer service portal is a cloud application hosted by Atlassian's Jira Service Desk. You may notice that it is hosted at wwuhelp.atlassian.net. 

You may receive valid notifications that are sent from the following addresses:

  • jira@wwuhelp.atlassian.net
  • noreply@wwuhelp.atlassian.net
  • helpdesk@wwu.edu

After a ticket is submitted using your email address, you will receive the following confirmation:

Screenshot: Email confirmation of Help Desk Request

You will also receive a notification when one of our staff has an additional question, and also when they resolve your issue. You will receive a request to rate your experience as well:

Screenshot: Please rate your experience