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ATUS Help Desk

Telephone & Email Support

  • Mon - Thursday: 8 am to 8 pm
  • Friday: 8 am to 5 pm
  • Saturday and Sunday: 1 pm to 5 pm

Our office in Haggard Hall 123
is closed until further notice, but you can request help by telephone, email, or by submitting a request form.

The Help Desk is closed on holidays and when the university is closed due to inclement weather.

After hours

For system or network outages outside of Help Desk hours, please call Public Safety at (360) 650-3555.

Fall 2020: The Help Desk is currently available only by telephone, email, and tickets submitted using the request forms in the link below. We are able to resolve most issues remotely. If not, we will schedule an in-person appointment or repair. 


Faculty, staff, and students can use the Help Desk's customer service portal to browse or search for helpful articles, submit service requests, and view their service request history. 

Ways to request help

Help Center

Email notifications and follow ups

You will receive an email notification that your request has been received. You can follow up on a request multiple ways:

  • Login to the Help Desk customer service portal and view your current requests. You may get status updates  or add comments to any request.
  • Reply to the email notification for your request
  • Call or stop by the Help Desk.

Important information about email notifications

The Help Desk customer service portal is a cloud application hosted by Atlassian's Jira Service Desk. You may notice that it is hosted at 

You may receive valid notifications that are sent from the following addresses:


After a ticket is submitted using your email address, you will receive the following confirmation:

Screenshot: Email confirmation of Help Desk Request

You will also receive a notification when one of our staff has an additional question, and also when they resolve your issue. You will receive a request to rate your experience as well:

Screenshot: Please rate your experience