ATUS
Academic Technology and User Services
Our office in Haggard Hall 123
is closed until further notice, but you can request help by telephone, email, or by submitting a request form.
The Help Desk is closed on holidays and when the university is closed due to inclement weather.
For system or network outages outside of Help Desk hours, please call Public Safety at (360) 650-3555.
Faculty, staff, and students can use the Help Desk's customer service portal to browse or search for helpful articles, submit service requests, and view their service request history.
You will receive an email notification that your request has been received. You can follow up on a request multiple ways:
The Help Desk customer service portal is a cloud application hosted by Atlassian's Jira Service Desk. You may notice that it is hosted at wwuhelp.atlassian.net.
You may receive valid notifications that are sent from the following addresses:
After a ticket is submitted using your email address, you will receive the following confirmation:
You will also receive a notification when one of our staff has an additional question, and also when they resolve your issue. You will receive a request to rate your experience as well:
