How to Get Help
This is your guide for getting the support you need.
Help Desk (everything)
Canvas Support
- Canvas Help: CanvasHelp@wwu.edu
- Chris Powell, WWU Canvas Admin
Equipment Loan (laptops, etc.)
- Submit a Help Request | 360-650-3300
- Peter Sheldrup – Classroom Services and Equipment Loan
Instructional Assistance for Technology and Design
- ATUS Learning Systems / CIIA
- Justina Brown - Senior Instructional Designer: Book appointment with Justina
- AJ Barse – Instructional Designer: Book appointment with AJ
- Michael Wilder - ATUS Assistant Director: Book appointment with Michael
- Outreach and Continuing Education / Western Online (online course support)
See also: Resources for Online Teaching- Andrew Blick, Director – WesternOnline: Book appointment with Andrew
- Lauren Nicandri, Educational Technologist: Book appointment with Lauren
Panopto Video Management System
- AJ Barse – Instructional Designer: Book appointment with AJ
Software Services (software licensing)
- Nancy Larson – Software.Services@wwu.edu
Student Tech Center (technology support for students/coursework)
- TechCenter@wwu.edu | 360-650-4300 | Teamviewer Quick Help (remote computer support)
- LIVE Chat support directly from stc.wwu.edu
- David Hamiter - Student Technology Center: David.Hamiter@wwu.edu
Teaching and Learning Cooperative (TLCo-op)
- TLCo-op Resource Site (collection of strategies, tools, and practices for innovative teaching and learning)
- TLCo-op Canvas Community (self-enroll Canvas course with events, workshop recordings, and more)
Video Production (video live streaming and editing)
- Deran Browne – Digital Media Center: 360-650-7300 | DMC@wwu.edu
Web Conferencing (Zoom, Teams, etc.)
- Robert B. Clark – Video Services: Video.Services@wwu.edu | Zoom Help Form | Teams Help Form