Alerts Page

Resolved - Banner Temporarily Unavailable This Morning

Update:
This morning's Banner issue has been resolved.

*** Original message ***
Due to an issue with weekly patches last night, Banner production services are down. The problem is being addressed.

VPN and Wireless Unavailable, 04/23/2024 from 6:00-7:00 A.M.

As part of the university’s transition to IPv6, the university’s wireless network and VPN service will be unavailable on Tuesday, April 23, 2024, from 6:00 – 7:00 a.m. but could be available sooner.

Some Systems Unavailable

Update:

9:00am - Services have been restored to the best of our knowledge. ITS is continuing an investigation on the outage. 

7:40am. - The following systems are down or have limited availability until further notice:

• Library Journal Access (ezproxy)
• Degree Works
• Millennium FAST
• Mabel
• Banner Job Submission
• splunk logging
• Jamf 
• PCR360
• Some test/non-public systems and utilities.

*** Original message ***

6:30am - An issue occurred overnight that has prevented some systems from being available. Updates will be posted as the extent of the issue is investigated.

Banner Jobs Unavailable

UPDATES

4/17/24 1:13 p.m. - The data warehouse rebuild is complete. 

4/17/24 9:04 a.m. - Banner access is restored. Data warehouse will still need to rebuilt.

ORIGNAL POST

4/17/24 8:00 a.m. - Banner jobs are unavailable this morning.  Banner lost connection with its core file server last night while the file server was installing updates.  Overnight Banner jobs did not run, and Banner services will be unavailable until the system is fully restarted.

Data Warehouse builds are incomplete from last night and will need to be rebuilt. As such, data contained within may not be accurate until the rebuild is complete.

Degree Works to be Unavailable, 04.18.2023 from 8:00 a.m.-5:00 p.m.

To perform necessary maintenance and improve performance, Degree Works will be unavailable on Thursday, April 18, 2024, from 8:00 a.m. - 5:00 p.m.

Western Hosted Services Unavailable

***UPDATES***

4:25pm - Services have been restored. All production systems are back online.

8:22am - Network slowness has been addressed and should be back to normal. 

4/8/24 8:10am - Systems remained stable through the weekend. Rightfax and some print systems are still impacted. This morning at 8am network slowness was identified and is currently being investigated. 

5:07pm - Core Production Banner services are functional. Web4U, FAST and Degree Works are back. Test systems may still be down. Other services continue to be reviewed and restored.

3:11pm - The server cluster has not yet completely stabilized. Assume all systems are still down as of right now. Services not hosted by Western such as your email and Canvas remain accessible. 

2:52pm - Argos has been reported to have additional impacts. Printing should be available once more. FAST requires some additional work before it can be used. Web4U is still down. We anticipate most systems should be back online by 5pm. This post will be updated as more services are restored. 

1:35pm - Argos is back online. Other services are being stepped through to ensure they are operating correctly. We anticipate most systems should be back online by 5pm. This post will be updated as more services are restored. 

12:01pm - A cluster outage has been identified that is causing many Western hosted service to be impacted. A list is being compiled and this post will be updated with a more comprehensive list. Access to Web4U, FAST, Degree Works are known to be down. Our team is working to restore access as soon as possible. 

Access to your email, Microsoft 365 products and Canvas should still be available. 

10:20am - Most licensing services are restored. ITS is working with Oxford AzTec and Nutritionist Pro vendors to restore those services.

***ORIGINAL ALERT***

4/5/24 9:35am - Third-party products licensed through WWU Credentials are not accessible. This includes, but is not limited to, the following services:

• AgiSoft
• Altair
• ArcGIS
• AutoDesk
• Convergent
• CGTech
• DFMA   
• ExtendSim
• Keyshot
• Keysight (ADS)
• MATLAB
• MAXTraQ
• MestReNova
• Nutritionist Pro
• OriginLab
• Oxford AzTec
• PLECS
• SPSS
• Rhino
• VectorWorks
• Xilinx

Banner Databases & Millennium FAST Down

***UPDATES***

10:10am - Banner and Millennium services are restored.

***ORIGINAL ALERT***

3/26/24, 9:15am - ITS Engineers are working to triage the outage of a server node which impacts Banner, Millennium FAST, and Esign. We are aware this is a critical time for these services to be up and running and are working to restore services as quickly as possible.

Contract Management (CMM) Unavailable

Due to an unexpected server issue on the vendor's side, CMM is currently unavailable. They are working to resolve the issue.

Completed - Administrative Systems Maintenance (Banner, Web4U): 3/28 and 3/29/2024

***Update: 03.29.2024, 11:41 a.m.***
The Banner production upgrade it complete. Banner and other administrative systems are now available.

***Original message***
To apply important dependencies required by a critical upcoming release, the following systems will be unavailable Thursday, March 28, from 10:00 a.m. until Friday, March 29, 2024, at 5:00 p.m.

• Banner 9 AdminPages
• Web4U (All Banner Self-Service features in WWIS)
• Banner Workflow (WWIS)
• Password change
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• Registration and Waitlisting
• Degree Works
• Campus Directory

 All scheduled jobs that interact with the database server will be halted Thursday, March 28, from 10:00 a.m. until Friday, March 29, 2024, at 5:00 p.m. These include the Data warehouse refreshes, job submission chains, and most interfaces to 3^rd party systems. These jobs will resume their regular schedules when the system is returned to service.