Alerts Page

UPDATE: Banner and DegreeWorks Instability Following Maintenance This Weekend

2/10/2026 

DegreeWorks is now back.

2/9/2026 4:22 p.m.

Our technical team will continue working through this evening to resolve the DegreeWorks issue. At this time, there is no estimated time for full resolution. We appreciate your patience and understanding and will share updates as they become available.

2/9/2026 1:44 p.m.

Banner is currently functioning normally. However, DegreeWorks is experiencing issues, and our technical team is actively investigating. We appreciate your patience and will provide updates as more information becomes available.

2/9/2026 12:35 p.m. 

Banner continues to be worked on, and stability appears to have improved. However, it is reported that DegreeWorks is exhibiting some issues now.

2/9/2026 11:30 a.m.

The Banner system continues to experience intermittent issues. Our technical team is actively investigating and working toward a resolution. We appreciate your patience and will provide updates as they become available. 

2/9/2026 8:00 a.m.

While the FAST maintenance has concluded, there were some other issues that rose up that will need further work. You might notice some Banner application instability issues while they are addressed. ITS is currently working on troubleshooting and resolving these issues. If you have trouble accessing Banner, you can try logging in again and you may be able to get in.

2/6/2026:

Millennium FAST will be unavailable Friday, February 6th, 2026, from 5:00 p.m. to Sunday, February 8th 5:00 p.m. for scheduled maintenance. 

Degree Works Maintenance Evening of 2/3/2026

1/30/2026:
Degree Works will be undergoing scheduled maintenance from 2/3/2026 at 5:00 p.m. to 2/4/23 at 8:00 a.m. During this time Degree Works will be unavailable. 

Microsoft Office Licensing Solution Found

Earlier this year Microsoft imposed a change to the licensing used by some faculty and staff on campus that limited the use of the Microsoft Office suite of products to the web.  This change by Microsoft did not alter any access to software used by students. 

While the web version of apps offer functionality most would need for common day to day tasks, we understand that there are some workflows that require the use of desktop applications. Thanks to the hard work of those in the Provost's Office and BFA/ITS leadership, a solution was found to allow us to license the desktop apps to active employees that would need it. If you find yourself needing the desktop applications, please submit a ticket to the ITS Help Desk requesting licensing. 

Thank you to those that were patient and worked with us while a more sustainable solution was found. 

Millenium FAST maintenance this weekend

1/26/2026 11:30a.m.

Maintenance has concluded and MillFast is available once more.

1/22/2026 9:43 a.m.

Millenium FAST will be unavailable due to maintenance and server upgrades Friday, January 23, 2026, from 5:00 p.m. to Sunday, January 25th 5:00 p.m. Please close Millennium FAST before Friday, January 23, 2026, 5:00 p.m.
 

RESOLVED: M365 and Outlook Service Issues

1/23/2026 8:00 a.m.

Service was restored fully at 10:30 p.m. last night by Microsoft.

1/22/2026 4:30 p.m.

Service accessibility continues to improve though you might still see some issues until Microsoft clears the problem entirely. We've seen evidence that delayed mail is starting to be received in our environment. 

1/22/2026 2:15 p.m.

Microsoft is rebalancing affected traffic with a goal of mitigating the outage.

1/22/2026 1:00 p.m.

We've received some reports of M365 service issues. Microsoft is aware of the issues and is currently investigating the problem. Some symptoms you may see are problems with email deliverability or issues viewing "Other" items if using the focused inbox. Additionally, you may have issues using Self Service Password Reset. More updates will be provided as they become available.

Windows Computer Login Issues

1/22/2026 9:00a.m.

Due to the nature of the root cause being difficult to track, additional logging has been enabled to help us identify the root issue. Updates will be posted as they become available. 

1/14/2026 8:30 a.m.

There has been a trend of Windows computers giving a false incorrect username or password error when the universal account credentials have been supplied correctly. We currently have a case open with Microsoft and are closely investigating this issue. 

As a work around, you may need to restart your computer before you are able to log in. We've noticed that simply shutting down doesn't always seem to work, and that the restart option has a higher chance at allowing you to log in. If your computer exhibits issues still, or you encounter a BitLocker screen, please reach out to the Help Desk

RESOLVED: RightFax Services unavailable

1/15/2026 11:40 a.m.

RightFax service has been restored

1/14/2025 3:40 p.m.

A case has been opened with the vendor. More details will be provided as they become available. 

1/14/2025 11:36 a.m. 

RightFax services are currently unavailable. Our admins are working on restoring service, but do not currently have an ETA as to when service might be restored. 

Main Campus Power Maintenance 12/30/25 5:00 a.m.

Puget Sound Energy has notified us that the full campus electrical shutdown has been rescheduled for Tuesday, December 30, beginning at 5:00 AM. Power will be out to the entire campus, but some campus systems will take longer to restore. We expect most systems to be functioning normally by about 10:00 AM.

If a computer or network system does not return or has issues, please contact the ITS Help Desk at helpdesk@wwu.edu or by submitting a ticket.

Otherwise, to report continuing problems elsewhere, please place a Ready request or contact the FDO Customer Service Center at fixit@wwu.edu.

Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, December 19th, 2025, at 5:00 p.m. until Sunday, December 21st, at 5:00 p.m:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

POSTPONED: Degree Works Maintenance Tuesday, 12/2 5 p.m. through Wednesday, 12/3, 8 a.m.

12/2/2025: 

This update was postponed due to a blocker preventing the maintenance from occurring. 

12/1/2025:

Degree Works will be undergoing scheduled maintenance and will be unavailable from Tuesday, 12/2, 5 p.m. through Wednesday, 12/3, 8 a.m.