Alerts Page

Access to some campus resources are currently down

Updates:

03.03.2023
1:00 p.m. - eSign forms attachments are working again.
11:30 a.m. - ArcGIS, AutoDesk, CGTech, DFMA, Hexagon MSC, Keyshot, Keysight (ADS), Matlab, MAXTraQ, MestReNova, Nutritionist Pro, OriginLab, PLECS, SPSS, SolidWorks, Xilinx are all available.
9:00 a.m. - SPSS is available.

03.02.2023
6:06 p.m - Financial Aid website is back up. CampusWeb websites are up but editor access not available yet. Lab software is also not available yet.
2:35 p.m. - CampusWeb websites restore in progress.
1:36 p.m. - Degree Works has been restored. Other services are being prioritized. 

*** Original Message ***
03.02.2023, 9:28 a.m. - EIS is working with our vendors to restore service to 52 servers that are currently unavailable, including Degree Works and the Financial Aid website.

Some lab software may be impacted by this outage due to licensing services being hosted on the downed servers. The list of potentially impacted software is as follows: AgiSoft, Altair, ArcGIS, AutoDesk, CGTech, DFMA, Hexagon MSC, Keyshot, Keysight (ADS), Matlab, MAXTraQ, MestReNova, Nutritionist Pro, OriginLab, Oxford AzTec, PLECS, SPSS, SolidWorks, Rhino, Rocscience, VectorWorks, Xilinx.

eSign forms with attachments may also be impacted.

Degree Works Unavailable Tuesday 02.28.2023 from 9:00 p.m.-Midnight

Degree Works, an academic planning and degree progress tool, will be unavailable due to maintenance on Tuesday, 02.28.2023, from 9:00 p.m. to midnight.

Multifactor Authentication Required

On January 24, 2023, the university began a phased project to protect all accounts with multifactor authentication (MFA).

Most student, faculty, and staff universal accounts are now protected with MFA. If you haven't enrolled your account in MFA and the university hasn't enrolled it for you yet, your account will require MFA within the next couple of weeks. Watch your email for the date your account will require MFA, or you can control when your account uses MFA by setting up your second factor now. See the Help Desk MFA webpage (wwu.edu/mfa) to get started.

UPD Phones and Emergency Call Boxes Offline

UPD phones and emergency call boxes are offline. We are investigating a failure in the legacy phone system. If you have an emergency, please call 911 from a cell phone.

Resolved: 2/7/2023 5:12PM

Network Issues Resolved

Internet connectivity and remote VPN have been restored. Please contact the Help Desk if you are still having trouble accessing any specific services.

Administrative System Maintenance (Banner, Web4U), 12/28/2022

To perform regulatory and out-of-band security updates, the following systems will be unavailable or will have limited functionality on Wednesday, December 28, 2022 from 8:00 a.m. until 5:00 p.m.

• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Esign Administrative Web Forms
• eInvoice and eProcurement
• Web4U (All Banner Self-Service features in WWIS)
• DataTransfer
• DegreeWorks

Network Improvements and Outage, 12/15/2022, 6:00-7:00 a.m.

Network improvements will result in a very brief outage of wired and wireless network service on Thursday, December 15, 2022, between 6:00 a.m. 7:00 a.m. The outage should be for a few seconds, but we are providing this notice since it will impact critical connections including campus-to-internet, datacenter-to-campus, and wireless-to-wired connections.

Jira Service Management Down

3:00pm  - Jira is back in operational status. The root cause was a problem in Jira's infrastructure that had caused an outage for all Jira Cloud products.

12:42pm - Jira appears to be more stable but is still experiencing occasional errors. Atlassian is investigating.

Tuesday Nov. 22, 11:56am - Jira, the ticketing system used by ATUS, is producing various errors. Users may see messages such as "something bad happened," or "an error occurred." At this time, Atlassian does not have any notices posted about these errors but we are reporting the issue them. Check the Atlassian Status Page for more information as the issue develops.

The Western Marketplace is closed for new orders 11/21 through 11/23 for maintenance.

The Western Marketplace will be closed for new orders Monday November 21st - Wednesday November 23rd.
The Marketplace will be completely unavailable starting Monday November 28th for the upgrade. This will also delay some eSign Form completions. All Marketplace users will be notified once the system is live again (estimated downtime of a couple days).
Read more on the Business Services Site here: Business Services | Business Services | Western Washington University