Alerts Page

Banner/Web4U Available Now

Status: Resolved

July 30, 2022, 3:55 p.m. UPDATE: The Banner update has been completed. All services below should be available


*** Original message***
To perform quarterly database system updates, the following systems will be unavailable or will have limited functionality on Friday, July 29, 2022, at 7:00 p.m. until approximately Sunday, July 31, 2022, at noon:

  • Web4U (no grades or timesheets can be input during this time)
  • Banner 9 AdminPages
  • Banner Workflow (WWIS)
  • Esign Administrative Web Forms
  • eInvoice and eProcurement
  • Web4U (All Banner Self-Service features in WWIS)
  • DataTransfer
  • DegreeWorks


Protect Your VPN Access with MFA by Monday, 07/18/2022

Status: Resolved

Starting Monday, 07/18/2022, individuals who have access to the university’s Virtual Private Network (VPN) will be required to secure their account with Multi-factor Authentication (MFA). Please self-enroll your account in MFA by following the instructions on the ATUS Help Desk MFA webpage before Monday. All accounts that have VPN access will be auto-enrolled in MFA on 07/18/2022. For the best experience, we encourage you to self-enroll before then.

U: Drives to be Permanently Retired

Status: Active

The network storage location commonly referred to as the U: Drive is scheduled to be permanently shut down August 22, 2022.

Phishing Attack Requesting Email Validation

Status: Resolved

An email sent to many Western addresses with the subject line "ACTION REQUIRED!!" is a phishing attack. This email is claiming to be from the "IT Help Desk" requesting that users validate their email address. Do not respond to this request. Be suspicious of any email requesting urgent action or that you provide a login or password.

Degree Works Maintenance, May 6, 2022

Status: Resolved

To install a necessary system update, Degree Works will be unavailable beginning Friday, May 6, at 5:00 p.m. We expect the system to be available by Saturday, May 7, at 5:00 p.m.

OnBase Mainteannce

Status: Resolved

To perform a required vendor upgrade, OnBase Content Management will be unavailable on Wednesday, April 20, 2022, from 7:00 a.m. – 9:00 a.m. Please fully exit the Onbase Hyland Unity client and/or OnBase web client before the end of the day on April 19. 2022.

Phishing Attack on Western Accounts

Status: Resolved

An email titled "Personal Assistance Needed" has been circulating among Western accounts since Tuesday, March 29th. The email is a malicious attempt to acquire passwords. If you believe you've been a victim of this scam, change your password and sign up for Western's multi-factor authentication.

RESOLVED: Partial Network Disruption

Status: Resolved

UPDATE: The network disruptions occurring in multiple campus buildings have now been resolved. 

Original Message: Network disruptions are occurring in several campus buildings including Humanities, Miller Hall, Old Main, Parks Hall, High Street, Science Lecture, Performing Arts and the Viking Union. The issue is actively being addressed.

RESOLVED: Network Unavailable in SMATE

Status: Resolved

UPDATE: The network issues experienced in the Science, Math, and Technology Education building (SMATE) have now been resolved.

Original Message: Due to an equipment failure, the network is currently unavailable in the Science, Math, and Technology Education building (SMATE). Other services impacted are shared drives for Chemistry, Geology, SMATE, and Sociology. Also, the Mathematica 8 license server and the Bioinformatics and WebMO computational systems are also currently unavailable. The problem is being addressed.

Network Down, Thursday, 3/10/2022, from 6:00-6:30 a.m.

Status: Resolved

Required maintenance on the university's firewall will make the network unavailable on Thursday, March 10, 2022, from 6:00-6:30 a.m.