Alerts Page

Jira Service Management Down

3:00pm  - Jira is back in operational status. The root cause was a problem in Jira's infrastructure that had caused an outage for all Jira Cloud products.

12:42pm - Jira appears to be more stable but is still experiencing occasional errors. Atlassian is investigating.

Tuesday Nov. 22, 11:56am - Jira, the ticketing system used by ATUS, is producing various errors. Users may see messages such as "something bad happened," or "an error occurred." At this time, Atlassian does not have any notices posted about these errors but we are reporting the issue them. Check the Atlassian Status Page for more information as the issue develops.

The Western Marketplace is closed for new orders 11/21 through 11/23 for maintenance.

The Western Marketplace will be closed for new orders Monday November 21st - Wednesday November 23rd.
The Marketplace will be completely unavailable starting Monday November 28th for the upgrade. This will also delay some eSign Form completions. All Marketplace users will be notified once the system is live again (estimated downtime of a couple days).
Read more on the Business Services Site here: Business Services | Business Services | Western Washington University

Administrative System Maintenance (Banner, Web4U) - COMPLETE

Update:
10.22.2022, 2:06 p.m. - Administrative system maintenance is complete.

*** Original message ***
To perform quarterly database system updates, the following systems will be unavailable or will have limited functionality on Friday, October 21, 2022, at 7:00 p.m. until Saturday, October 22, 2022, at 5:00 p.m.

• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Esign Administrative Web Forms
• eInvoice and eProcurement
• Web4U (All Banner Self-Service features in WWIS)
• DataTransfer
• DegreeWorks

Outbound Calling From Campus is Having Issues - Resolved

Update, 10.12.2022, 12:21 p.m.
The outbound calling issue has been resolved.

*** Original message ***
10.12.2022, 9:39 a.m. - There have been multiple reports that on-campus users are unable to call off-campus phone numbers. Inbound calls (from off-campus numbers to on-campus numbers) and teams-to-teams calling works normally. The problem is being investigated.

Canvas Access Issues - Resolved

Instructure (Canvas) has resolved the access issues by rolling back an update.

*** Original Message ***
09.30.2022, 3:53 p.m. - Some users are experiencing errors accessing Canvas. The problem is being investigated.

Degree Works Outage [RESOLVED]

Degree Works is currently down in Production. EAS is currently investigating.

This issue was resolved at 1:30PM 9/27/222

Wireless Network Connection Issues

12:30pm - Since the Wireless Network Certificate was upgraded over the summer, be sure that you have forgotten the WWUWireless-Secure network on your personal device and then re-connect. If that still does not resolve the issue, try these additional troubleshooting steps.

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Thursday, September 22nd, 8:30am - ITS made changes to the wireless network settings yesterday afternoon that may resolve connection issues. We will not know for certain until we reach peak wireless traffic between 10am and 2pm. If the problems reoccur during that window, ITS will attempt additional repairs.

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12:15pm - Users again unable to connect. Reports have specified issues in Haggard Hall, Miller Hall, and Ross Engineering Technology buildings. The root cause is still being investigated. Keep an eye on this alert for updates.

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Beginning around 10am on Wednesday, September 21st, users were unable to connect to any of WWU's Wireless networks. EIS restarted a server at 10:30am and connections were restored. If you are still experiencing difficulty connecting, please try forgetting and re-adding the network. For any other ongoing wireless issues, please contact the Help Desk.

Canvas Inaccessible

11:33am - Instructure has implemented a fix. The nation-wide disruption in service should now be resolved.

11:05am - Users on-campus are getting the error:

This website is under heavy load (request timed out)
We're sorry, too many people are accessing this website at the same time. We're working on this problem. Please try again later.

Off-campus, you may get a 502 Bad Gateway error.

This is an issue on Instructure's side. We are waiting for further information from them. This alert will be updated as we know more. For immediate updates, see Instructure's status tracker.

Network Outage, 09.10.2022 at 1:00 p.m.

To fix an important issue with our datacenter network traffic, the following network services will be unavailable on Saturday, September 10, 2022, from 1:00-2:00 p.m.

• all internet access to campus
• all wireless networking on campus
• most university websites and applications will be without internet connectivity or wireless networking

This maintenance includes, but is not limited to, Web4U, Banner, and anything that uses CAS or Active Directory authentication.

Wireless Network Certificate Update

WWU has updated its security certificate for all WWU wireless networks. You may be prompted to accept the new certificate the next time you connect to the WWU wireless network. If you are unable to connect to the WWUwireless-Secure or WWUwireless-Guest network, you may need to "forget" the network on your wireless device (e.g., phone, iPad, laptop) and then reconnect. This is in the Settings app for most Android and iOS devices. macOS users can click the Wi-Fi icon in the top right of their display. See here for additional information: Troubleshooting Connection Issues with WWUwireless-Secure - Jira Service Management (atlassian.net)

Note: WWU periodically updates the certificate for our Wi-Fi networks, and it’s quite likely that certificates have been updated since the last time your wireless device was connected to Western’s wireless network. Some devices will automatically upgrade to the new certificate, while others will be unable to connect to the wireless network and Internet until you accept the new certificate by forgetting and then adding it back and reauthenticating. This solution is also often necessary after you change your password.