Alerts Page

ISSUE: Some Teams calls being routed directly to Voicemail

UPDATE 7:45pm 6/11/2021: Issue was marked as resolved by Microsoft and Teams Voice performance has returned to normal.

2:30pm 6/11/2021: Microsoft is continuing to monitor the rollback to determine if this action has remediated impact as intended. In parallel, they are investigating additional options to restore the functionality.

1:13pm 6/11/2021: Microsoft has found and is rolling back the change that caused the previous issues with Teams calls going directly to Voicemail

12:02pm 6/11/2021: Microsoft has reported that a recent change has caused portions of their infrastructure to route calls made via Teams to go directly to Voicemail. They are currently investigating and should have more information soon.

Office 365 Status

Web4U issue resolved

5/2/2021, 11:30 AM: Web4U should now be accessible from off-campus with or without VPN. The issue has been resolved.

6/2/2021, 11:15 AM: The Help Desk has received reports that Web4U is not accessible from off campus without a VPN connection. Connecting to remotevpn.wwu.edu allows connectivity. We are investigating the issue.

ReADY/AiM/Go System Upgrade

5/24/2021, 5:30 PM: The production environment of ReADY/AiM/Go will be unavailable Monday, May 24 beginning at 5:30 pm due to a scheduled system upgrade. The upgrade will take between 2-4 hours. During this time, you will not be able to log into these applications to submit requests or access information.

OnBase is Unavailable

5/19/21, 8:00 AM: OnBase is now available.

5/18/21, 2:30 PM: Attempts to sign into OnBase are producing an error message that can't be bypassed. The vendor is investigating the issue. 

Degree Works Maintenance

5/15/21, 7:15 AM: The maintenance completed early and Degree Works became available again at 7:15 AM. 

5/14/21, 2:00 PM to 5/15/21, 5:00 PM: In order to install a system update, Degree Works will be unavailable starting at 2:00 PM on Friday, May 14th. The system is anticipated to become available by 5:00 PM on Saturday, May 15th.

Outlook Email Visibility Issue

5/12/2021, 8:00 AM, RESOLVED: Microsoft marked this issue as resolved last night at 8:00 PM.

5/11/2021, 3:00 PM: Microsoft is troubleshooting a global issue that prevents some from being able to read their email in the Outlook desktop client. If your messages appear to be blank in Outlook, you can open the Outlook web app by clicking the Email link on myWestern. The direct address is https://outlook.office365.com. This issue does not affect the Outlook mobile app.

Administrative Systems Maintenance from 7:00 PM on 5/7 to 12:00 PM on 5/9

ISSUE:

To perform database system updates, the following systems will be unavailable or will have limited functionality from 7:00 PM on Friday, May 7th, until 12:00 PM on Sunday, May 9th:

• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner Travel & Expense (WWIS)
• Esign Administrative Web Forms
• eInvoice and eProcurement
• Web4U (All Banner Self-Service features in WWIS)
• NolijWeb and DataTransfer
• DegreeWorks

ACTION REQUIRED:

Please close out of the systems listed above, log off, or shut down your workstation before 7:00 PM on Friday, May 7th. You can log back into your computer, but you will not be able to use the affected systems until Noon on Sunday, May 9th.

ADDITIONAL INFORMATION:

Services that will still be available will include the following:

• Email and Office 365 apps (e.g., OneDrive, SharePoint, Teams)
• Canvas
• myWestern
• University and departmental web pages
• PageUp, EASE/Novus
• Student Health Services
• Library OneSearch
• Housing and Dining services
• Viking Union Events Management
• AiM /ReADY
• Millennium-FAST
• ESM Contract Management Module (CMM)

Services that are not related to the systems in the Issue section will also be available, including the ability to connect to network drives using VPN.

This upgrade is essential to university operations and will repair a number of current issues and provide the base for increased functionality. For additional information about these upgrades, please contact the Help Desk at https://atus.wwu.edu/get-help

Administrative Systems Maintenance from 7:00 PM on 4/9 to 12:30 AM on 4/11

ISSUE:

To perform database system updates, the following systems will be unavailable or will have limited functionality from 7:00 PM on Friday, April 9th, until 12:30 AM on Sunday, April 11th:

• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner Travel & Expense (WWIS)
• Esign Administrative Web Forms
• eInvoice and eProcurement
• Web4U (All Banner Self-Service features in WWIS)
• NolijWeb and DataTransfer
• DegreeWorks

Data warehouse refreshes and job submission chains will not run overnight on Friday, March 26th into Saturday morning. Data warehouse refresh and job submission chains will resume on the next regularly scheduled run.

ACTION REQUIRED:

Please close out of the systems listed above, log off, or shut down your workstation before 7:00 PM on Friday, April 9th. You can log back into your computer, but you will not be able to use the affected systems until Sunday, April 11th.

ADDITIONAL INFORMATION:

Services that will still be available will include the following:

• Email and Office 365 apps (e.g., OneDrive, SharePoint, Teams)
• Canvas
• myWestern
• University and departmental web pages
• PageUp, EASE/Novus
• Student Health Services
• Library OneSearch
• Housing and Dining services
• Viking Union Events Management
• AiM /ReADY
• Millennium-FAST
• ESM Contract Management Module (CMM)

Services that are not related to the systems in the Issue section will also be available, including the ability to connect to network drives using VPN.

Administrative Application Issues for Banner, Degree Works, NolijWeb

3/25/2021, 1:00 PM: 

The following issues have been RESOLVED:

• Degree Works errors
• Banner Admin Pages Slow to Load
• Banner Data Transfer Slow to Upload
• Intermittent Connectivity Loss to UISAP/TISAP
• Intermittent Connectivity Loss to All Oracle Database Servers
• Slow Network Speeds for KUGS-FM
• Slow Network Speeds for Student Health Center (mostly resolved)
• Slow internet performance while connected to full-tunnel VPN
• Slow network drive performance over VPN

The root cause of these problems appeared to be transmission errors between the campus firewall and the datacenter distribution routers.  We are still seeing some issues on our primary internet service, but we will not be switching service as planned until the provider has more time to investigate.

3/25/2021, 8:00 AM: We are investigating reports of long load times and slow performance for administrative applications such as Banner Admin Pages, Degree Works, and NolijWeb. The applications themselves are working, but you may experience unusual delays while using them until the issue is resolved.

Network drives unavailable on 3/23 from 9:00 PM to 4:00 AM

3/23/2021, 9:00 PM to 3/24/2021 at 4:00 AM: In order to install critical server updates, the following resources will not be available on Tuesday, March 23rd, from 9:00 PM to 4:00 AM the morning of the 24th:

• MSFS-FACSTAFF - Fac/Staff U Drives
• MSFS-SHARE - P Drive, Class Drive, Campus Safety
• MSFS-STUDENT - Student U Drives
• MSFS-UTIL - X, Y, W Utility Drives

ACTIONS REQUIRED:
Please close all files open from these network drives before 9:00 PM on the 23rd. You will be able access the drives again after 4:00 AM on the 24th. 

ADDITIONAL INFORMATION:
One or more of these network drives may appear offline at any time during the maintenance window. If a network drive is not accessible after 12:00 AM on 3/24, please restart your computer and sign-in again. 

Cloud-based file sharing locations such as OneDrive, SharePoint, and Teams are not affected by this maintenance.