Alerts Page

POSTPONED: Degree Works Maintenance Tuesday, 12/2 5 p.m. through Wednesday, 12/3, 8 a.m.

12/2/2025: 

This update was postponed due to a blocker preventing the maintenance from occurring. 

12/1/2025:

Degree Works will be undergoing scheduled maintenance and will be unavailable from Tuesday, 12/2, 5 p.m. through Wednesday, 12/3, 8 a.m.

"Incorrect Password" Error on Windows Login Screens

11/26/26:

Mitigations were put into place Monday night which appear to have resolved this issue. Please continue to report to the Help Desk if you experience any trouble logging in.

11/24/26:

We have identified and confirmed a campus-wide trend of difficulty logging into accounts on Western Windows computers where an "Incorrect username or password" error is thrown, despite the username and password combination being correct. A case with Microsoft has been opened to investigate and resolve this issue. It is seemingly random when, and which, computers are affected at this point in time.

As a work around, to log into an affected computer first restart it, then select Other User at the login screen and supply your Western Universal Account username and password.

RESOLVED: Western Involvement Network website down

11/19/2025 12:25 p.m.:

Service to WIN is restored. 

11/18/2025 3:30 p.m.:

The Western Involvement Network (WIN) website, win.wwu.edu, is currently down due to the vendor that hosts the site experiencing a global outage. You might receive some errors when accessing this site until the vendor restores service.

Oracle Software Update 11/21/2025 5:00 p.m. to 11/23/2025 5:00 p.m.

To perform operating system and database software updates, the following systems will be unavailable during the scheduled maintenance window of Friday, November 21, 2025, 5:00 p.m. until Sunday, November 23, 2023, 5:00 p.m.:

• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Esign Administrative Web Forms
• eInvoice and eProcurement
• Web4U (All Banner Self-Service features in WWIS)
• DataTransfer
• DegreeWorks

RESOLVED: Registration Error: No Server Available

11/13/25 8:22 a.m. -

The issues with the registration portal were identified and resolved last night. All should be able to register as expected now. If you haven't done so, please check Prepare for Registration as some appointments have changed.

11/12/25 5:09 p.m. - 

IT staff continue to diagnose and work on this issue. Students, please check Prepare for Registration for your new appointment time. 

11/12/2025 4:05 p.m. -

The registration portal has been reported to be intermittently unavailable. IT staff are currently investigating the issue.

RESOLVED: Millennium FAST Unavailable, Thursday, November 6,2025

 UPDATES

11/6/2025 9:40 a.m. - 

Millenium FAST is now available for use.

11/6/2025 9:05 a.m. -

We are still completing some health checks and will provide an update when we believe the system is available for use.

11/6/2025 4:45 p.m. -

The upgrade is complete, and the data is in the process of being refreshed, but because we are still investigating errors that occurred during the upgrade, we advise users not to use Millennium until we complete our final health checks tomorrow morning.  We will post another update at 9am.


ORIGINAL POST
Millennium/FAST will be unavailable for scheduled maintenance on Thursday, November 6, 2025, from 8:00 a.m. – 5:00 p.m.

RESOLVED: M365 Apps are Loading Slow or Not Loading Entirely

*** UPDATES ***

10/29/2025 7:00 p.m. - 

Microsoft has announced this issue is resolved.

10/29/2025 1:30 p.m. -

Microsoft has deployed a healthy configuration to their environment and is continuing work to redirect traffic to known good resources. They anticipate some improvement in access but there may still be some aspects of M365 inaccessable.

10/29/2025 11:50 a.m. -

Microsoft continues to implement mitigations to restore service while they work to fix the outage fully. We've been made aware that some single sign-on (SSO) applications are slow to authenticate using Universal Accounts, such as the SBO Payment Portal, likely as a result of this outage.

10/29/2025 10:30 a.m. -

Microsoft has identified a potential root cause and is working on implementing fixes.

10/29/2025 9:30 a.m. -

This is a nationwide outage and Microsoft is working to restore service by rerouting traffic to healthy infrastructure as a short-term fix while they investigate a root cause.

*** ORIGINAL POST ***

10/29/2025 9:15 a.m. - 

We've been made aware of an issue with M365 Webapps loading slow or not at all in some cases. We are currently investigating the scope of the impact and will provide updates as they are available. 

RESOLVED: Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, October 24th, 2025, at 5:00 p.m. until Sunday, October 26th, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

RESOLVED: Canvas outage due to AWS incident

Updates:

6:00 PM - Instructure has announced that Canvas is fully operational. 

4:20 PM - Canvas appears to be accessible once again. Instructure engineers are still monitoring Canvas for stability.

4:10 PM - Amazon has restored AWS as of 3:50 PM and we would expect the platforms hosted on it to return in full capacity soon. Instructure is still working on bringing Canvas to full operational status. WWU's instance of Canvas appears to be accessible once more, but you may run into issues until Canvas service is fully restored.

3:30 PM - While the Instructure status page has not been updated to reflect a return to service, we have observed the WWU instance of Canvas appears to be available again. Amazon is bringing services back to full service but state it is a work in progress. You may experience some issues until services are fully restored.

2:40 PM - Amazon continues to restore services. Amazon's status page may be followed here for more detailed updates. Service health - Oct 20, 2025 | AWS Health Dashboard | Global. The Amazon services that Instructure uses will need to be restored before Canvas will be available.

11:15 AM - Amazon is still working to resolve the issues with their services. Services that rely on AWS continue to be impacted. 

*** Original message ***
10/20/25 - 7:20 AM - Instructure has reported that due to the ongoing Amazon Web Services(AWS) incident Canvas is unavailable. You may find the current status of Canvas here https://status.instructure.com/

This is a nationwide incident and other web services that use AWS, such as Panopto, may also be unavailable at this time. 

RESOLVED: Banner Forms and Reports(WWIS) / Web4U connection issues

10/17/2025 11:30 AM

Services have been restored and are available once more.

10/17/2025 10:30 AM

Banner Forms and Reports and Web4U has been reported to be experiencing some connection problems. The team is currently investigating the cause and will provide updates as soon as they are available. You may be unable to access items in Web4U or may see blank pages in WWIS.

10/15/2025 3:40 PM

Some services were restarted and Banner and Web4U appear to be running correctly once more. 

10/15/2025 3:00 PM

Banner Forms and Reports and Web4U has been reported to be experiencing some connection problems. The team is currently investigating the cause and will provide updates as soon as they are available. You may be unable to access items in Web4U or may see blank pages in WWIS.