Alerts Page

Millennium/FAST is Now Available

*** Update ***
The Millennium/Fast upgrade has been completed and is now available.

*** Original message ***
Millennium/FAST will be unavailable for scheduled maintenance on Wednesday, September 25, 2024, from 8:00 a.m. – 5:00 p.m.

DegreeWorks Upgrade September 18

DegreeWorks will be unavailable on Wednesday, September 18 from 8am-5pm for an upgrade. If in need of DegreeWorks, departments running trainings during this time should contact the Registrar's Office Systems department at ro.systems@wwu.edu. 

Wi-Fi Upgrades may require Forget/Reconnect of WWUwireless-Secure

UPDATES
9/18/2024 4:30 pm: WWUwireless-Guest and the device registration portal are available once more.

9/18/2024 8:24 am: It is reported that WWUwireless-Guest is not working as expected following this upgrade. Our network technicians are investigating the cause. WWUwirelss-Secure is working as expected at this time.

ORIGINAL POST

On 9/17/2024 an expansion to upgrade the wireless system to accommodate increased system load will require a deployment of a new certificate. What this means is that you may experience some trouble connecting to the WWUwireless-Secure Wi-Fi network following the upgrade due to a change in the certificate used for connecting. To obtain the newest certificate, on 9/17 forget the WWUwireless-Secure network within your device's wireless settings, then reconnect using your most recent universal account credentials. 

Employees with WWU owned Windows laptops may need to restart their computer and log in on campus instead of forgetting the network. 

If you continue to have trouble connecting to WWUwireless-Secure after forgetting the network, please reach out to the ATUS Help Desk. 

RESOLVED - Web4U Errors

10:30am – Issue is resolved, access to registration services restored.

8:30 am – We have received reports of 404 and Bad Gateway errors in Web4U as registration and waitlisting has reopened. ITS is investigating.

RESOLVED - Urgent Administrative Systems Upgrade, August 30th 2024

UPDATES

4:47 p.m.: Maintenance has concluded and systems are available once more. 

ORIGINAL POST
To apply important updates for Financial Aid, the following systems will be unavailable Friday, August 30, from 10:31 a.m. until 5:00 p.m.:

• Banner 9 AdminPages
• Web4U (All Banner Self-Service features in WWIS)
• Banner Workflow (WWIS)
• Password change
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• Registration and Waitlisting
• DegreeWorks
• Campus Directory
• Millenium-FAST

All scheduled jobs that interact with the database server will be halted Friday, August 30, from 10:31 a.m. until end of business day (unless otherwise announced). These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service.

Some services unavailable

2:00 pm: Banner admin and the Universal Password reset page are restored. If you receive a service invocation failed error in Banner admin pages please log out of Banner then back in.

1:30 pm: We've been made aware that the Universal Password reset function is not currently working. Our admins are working on restoring his service. 

11:30 am: Esign has been restored. Some other services such as Banner Admin are still in the process of being restored. 

9:35 am: Some services have been reported to be unavailable giving 404 and 503 errors. Our technicians are currently working to restore service. Banner admin, Esign and bullseye pages are known to be affected. 

Resolved: Degree Works and other services Currently Unavailable

**UPDATES**

8/16/24 8:23am: It was confirmed Titanium is restored as well.

8/15/24 1:47pm:  https://cwapayments.wwu.edu and https://crcpayments.wwu.edu are now available. 

8/15/24 1:11pm: Degree Works, ARGOS and FAST are available once more. Other services may still be impacted.

8/15/24 12:46pm: Esign forms, Bullseye, EPAS, VirtualEMS, and Employee directory should be available once more.

8/15/24 12:09pm: Esign forms, Bullseye, EPAS, VirtualEMS, and Employee directory are also impacted at this time. 

8/15/24 10:12 am: https://cwapayments.wwu.edu and https://crcpayments.wwu.edu  are also unavailable this morning.

8/15/24 9:20 am: ARGOS, FAST and Titanium are also reported to be unavailable. 

**ORIGINAL POST**

8/15/2024 9:05 am: Degree works is currently inaccessible displaying a system outage page. Our team is currently working to restore service. 

RESOLVED Some Banner8 Self-Service Pages (Web4U) Down

UPDATES
08/02/2024 8:55 a.m.

Service was restored and the pages are accessible once more. 

Original Post

08/02/2024 8:45 a.m.

We have discovered that there is an issue with the ability to access some Banner 8 self-service (Web4U) pages from myWestern. Classfinder, Alumni/former employee login, transcript and additional information pages are known to have issues and will display a 404 not found error. 

Our team is currently working to restore access to these pages. 

COMPLETED - Administrative System Maintenance (Banner, Web4U) This Weekend

*** Update ***
The Banner upgrade has been completed. Banner is now available for normal operations.

*** Original message ***
The following systems will be unavailable on Saturday, July 27, 2024, from 8:00 a.m. until Sunday, July 28, 2024, at 5:00 p.m.:

• All of the systems/functions listed above, plus:
• Banner 9 AdminPages
• Web4U (All Banner Self-Service features in WWIS)
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• Registration and Waitlisting
• DegreeWorks
• Campus Directory

 All scheduled jobs that interact with the database server will be halted during these times.

RESOLVED - UisAP System Maintenance on Monday, July 22, 2024

UPDATES

7/25/2024 10:15 a.m. - 

The administrative password change webpages are available once more. 

7/23/2024 12:15 p.m. -

It has been brought to our attention that the administrative password change webpage is not working as expected as a result of this update. Our IT staff are currently working to resolve this issue.

7/22/2024 7:15 p.m. -

The previously discovered issue was resolved and maintenance has concluded. All UisAP related services are now available. 

7/22/2024 4:45 p.m. -
Due to an issue discovered during the maintenance on the UisAP system, this maintenance will be extended beyond the original 5:00 p.m. end time. UisAP related systems will remain down until further notice. An update will be provided at 7 p.m. here regarding which services may or not be functioning tonight and into tomorrow morning. 

ORIGINAL POST

To perform required maintenance on the UisAP system, the following functions for employees will be unavailable on Monday, July 22, 20224, from 8:00 a.m.-5:00 p.m.

• Banner jobsubmit
• Cron jobs on UisAP (job chains, recurring finance jobs, /integrations with 3^rd party systems)
• Banner and administrative systems password changes
• Direct interaction with UisAP file system (SSH login, SCP/SFTP, SAMBA shares