Alerts Page
RESOLVED: Outlook on the Web, SharePoint Search and Bookings unavailable
Status: ResolvedUPDATES:
11/26/2024 10:00am: Microsoft believes this issue to be resolved but are still monitoring their infrastructure. They are conducting an internal investigation as to what occurred.
2:09 pm: Microsoft has identified their mitigations have had incremental improvements but are still working to resolve the issue completely.
12:25 pm: Microsoft has indicated that services are showing significant signs of restoration and recovery continues.
11:52 am: Microsoft continues to work on the issue as one of their highest priorities.
11:15 am: The fix Microsoft attempted to implement did not work as expected and the affected infrastructure still remains in an unhealthy state. Microsoft is working to move traffic to healthy infrastructure and are seeing some progress.
9:37 am: Microsoft is continuing to implement fixes to their infrastructure. They have stated they do not have a time estimate for resolution. An update from Microsoft will be provided by 11:00am.
8:50 am: Microsoft is rerouting traffic to alternate infrastructure.
8:20 am: Microsoft is deploying a fix and some services may appear operational shortly. They are working to expedite the recovery.
ORIGINAL POST
8:03 am: Microsoft has been made aware of several outages of their services. Updates from Microsoft will be provided here as they are announced. Details from Microsoft on the scope of some of the outages are provided below:
Users may be unable to access Exchange Online using the following impacted connection methods: - Outlook on the web - Outlook desktop client - Representational State Transfer (REST) - Exchange ActiveSync (EAS)
Users may be unable to use the following features within Microsoft Teams: - Users are unable to create or update Virtual Events, including webinars and Town Halls. - Users may be unable to access or modify their calendar in Microsoft Teams. This would include loading calendar, viewing meetings, creating/updating meetings and joining meetings. - Users are unable to create chat, add users and create or edited meetings. - Users are unable to create or modify new teams and channels. - Users may be unable to update presence. - Users may be unable to use the search function. - Users may not see updated list of files and links failing to load within the Chat shared tab.
Users may be unable to use the search feature within SharePoint Online.
Users may be unable to access their bookings within Microsoft Bookings.
Canvas 500 Errors
Status: ResolvedUPDATES
11/22/2024 9:43am: Instructure has resolved this incidient.
11/22/2024 9:34am: Instructure is implementing a fix.
ORIGINAL POST
11/22/2024 9:26 am: Canvas is down with a 500 error page being displayed to users. This is a problem with Instructure, the host of the platform, and they are aware of the issue and are working to resolve it. Instructure's status page may be viewed here: Instructure Status.
Webprint Unavailable
Status: Resolved11/23/2024 9:48am:
Webprint should be available once more.
11/22/2024 4:45pm:
We've been notified that the Webprint webpage for printing from mobile devices is unavailable.
In the meantime, If you need to print a document, please use the print stations at the Wilson Library Skybridge, the computers at the Student Tech Center, or any of our General University Labs.
As a reminder, printing in the residence hall labs now require following the print release procedure much like the general university labs following an update to the print management software.
RESOLVED: Campus networking may be slow
Status: ResolvedUPDATES
11/14/2024 9:08am: Campus internet performance was poor yesterday due to an upstream circuit issue on our main internet provider's network. They have moved traffic to a different circuit, and everything is working normally now.
11/13/2024 3:30pm: There is an issue with one of our upstream providers causing this slowdown. One of their technicians will be onsite tomorrow. You may experience slowness on campus still. Residence Hall internet should not be impacted.
ORIGINAL POST
11/13/2024 9:00am: We've identified some situations where campus networking is slow this morning and are working to investigate the cause. Folk off campus but accessing Western resources using the VPN may also experience this slowness. Residence Hall internet appears to be unaffected.
Some Campus phones unable to make calls
Status: Resolved11/4/4:30 pm: Microsoft has resolved the issue and service is restored.
11/4/24 1:00pm: We've identified a large number of phones on campus that are currently unable to make calls. This is due to an issue with some of Microsoft's infrastructure and is affecting large parts of North America. Microsoft has identified the root cause and is working to resolve the issue.
Marketplace Orders unavailable
Status: Resolved
UPDATE
10/31/2024 3:45 p.m. : The Western Marketplace should be functional once more.
10/31/2024 11:42 a.m.: Due to a backend connection error you may receive an "Access is Denied" error when attempting to place an order on the Western Marketplace. The ability to place orders has been suspended while this issue is being investigated.
VPN Currently Unavailable
Status: ResolvedUPDATE
10/31/2024 3:00 p.m. : the VPN should be accessible once more.
ORIGINAL POST
10/31/2024 2:10 p.m. : The VPN is currently unavailable. We are investigating the issue and am to bring it back as soon as possible. You may experience the VPN client hang on connecting with a spinning circle icon until the service is restored.
COMPLETE - Administrative System Maintenance (Banner, Web4U) on Monday and Tuesday
Status: Resolved*** Update ***
Banner and other administrative systems are now available.
*** Original message ***
To install an important upgrade, the following systems will be unavailable Monday, October 28, from 8:00 a.m. until Tuesday, October 29, at 5:00 p.m.:
- Registration and Waitlisting
- Web4U (All Banner Self-Service features in WWIS)
- Banner 9 AdminPages
- Banner Workflow (WWIS)
- Banner and administrative systems password changes
- Esign Administrative Web Forms
- eInvoice
- Transact Cashnet connector and lookup
- DataTransfer
- DegreeWorks
- Campus Directory
- Millenium-FAST
Campus Phone Queues Inaccessible
Status: ResolvedUPDATES
10/10/2024 1:56 p.m. : Microsoft has mitigations in place for this incident and believe the problem to be resolved.
10/10/2024 10:40 a.m. : This issue is impacting organizations using Teams Voice nationwide. Microsoft is currently working on a solution.
ORIGINAL POST
10/10/2024 10:15 a.m. : It has been reported that some campus phone queues are unavailable, resulting in incoming calls being dropped before being connected. Calls to staff direct numbers and outgoing calls have been observed to be working. We are currently investigating and working to restore call queue functionality.