Alerts Page

RESOLVED: FAST production application upgrade

5/11/2026 

Millennium/FAST will be unavailable for scheduled maintenance today, May 11th, 2026.

RESOLVED: Canvas Down

Canvas is available once more.

5/7/2026 5:34 p.m.

Instructure continues to investigate the current outage. You may view the current status of the issue from Instructure's status page.  

5/7/2026 4:00 p.m.

Instructure continues to investigate the current outage. You may view the current status of the issue from Instructure's status page.  

5/7/2026 3:00 p.m.

Instructure continues to investigate the current outage. You may view the current status of the issue from Instructure's status page.  

5/7/2026 1:40 p.m. 

Attempting to access Canvas leads to an error page that reports it is down for maintenance. Instructure is aware of an issue and are working to resolve it. You may view the current status of the issue from Instructure's status page. 
 

RESOLVED: Teams Voice Queue Issues

4/28/26 5;12 p.m. :

Teams voice queue calling issues are resolved and calls are handled as expected. 

4/28/26 4:25p.m. :

We have identified an issue where Teams Voice Call queues are not receiving external phone calls as expected. Our telecom team is looking into the problem now. 

RESOLVED: Administrative System Maintenance (Banner, Web4U) This Weekend

UPDATE: Updates are applied and Banner is available again.

To perform planned system maintenance, the following systems will be unavailable Friday, April 24th, 2025, at 5:00 p.m. until Sunday, April 26th, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

Ongoing Phishing attacks

Western employees have received a steady flow of phishing emails the past week, including fake account termination notices, Fake DocuSign notifications, fake voicemail notifications, and fake IT alerts about a full mailbox or needing to change your password.  These emails usually have a "from" address that matches the recipient's address.  If you receive one of these emails, you can report it as phish in Outlook by following the instructions on ATUS's website here: Reporting Phishing Email | ATUS | Western Washington University

Canvas Login Issues

4/21/26 11:00 a.m. :
Canvas had some timeout errors as reported by Instructure earlier this morning. Instructure resolved the issue quickly, and Canvas is stable again. We have had some students report that they are still unable to log in following the incident. Clearing web cache resolves this issue.

If you are having trouble logging into canvas still, please clear your Web Browser's cache and try again.

CAS Single Sign On Intermittently Unavailable

Update 4/17/26 9:28 a.m. :

All systems were stable overnight and reporting healthy this morning.

Update 2:00 p.m. :
Microsoft has located the root cause and a fix for most of the infrastructure is in place. There are some additional fixes that are being worked on to completely restore service. An update for complete resolution will be provided on Monday.  

Authentication is expected to be stable at this time, but please report to the Help Desk if you notice anything amiss in the meantime.

UPDATE: 9:40 a.m. :
 A high severity case was opened with Microsoft as part of our efforts to fully restore services. While mitigations are in place, you may notice slowdown when we reach peak network load  (Typically 11a.m.-3p.m.) until this issue is fully resolved.

UPDATE 7:57 a.m. : 
A mitigation was put in place that should temporarily fix the timeout errors and the investigation for the root cause is ongoing.

UPDATE 7:15 a.m. :
We're seeing instability again. You may see 504 errors when trying to log into the services below. Our specialists are reviewing the issue once more. 

UPDATE 10:09 a.m. Stability has improved. While work to resolve the underlying issue continues, timeout errors should be resolved. 

CAS Single Sign On Intermittently Unavailable This Morning

The CAS Single Sign On application is experiencing intermittent time outs.  This means users will be intermittently unable to log in to:

• Degree Works
• ESign Forms
• Authenticated Library Applications
• Millennium FAST
• Drupal Site Editing
• Other department line-of-business applications.

Banner, Canvas, and M365 are NOT impacted. The team is currently investigating and working to restore stability.

Ellucian Campus Receivables and Collections unavailable at 5:00 p.m.

4/9/2026 3:53 p.m. :
Ellucian Campus Receivables and Collections, used for Perkins repayment accounts or make payments on Perkins loans will be unavailable starting at 5:00 p.m. for an estimated 90 minutes.

Affected web addresses are crcpayments.eis.wwu.edu and cwapayments.wwu.edu

Banner Password Change Unavailable

3/25/26 8:23 am

The Banner password change site is now functional.

3/23/26 4:17pm

The Banner password change site is unavailable due to planned Banner upgrades until Monday, March 30th.

Banner Administrative password changes may experience errors during reset due to some preparation taking place for an upcoming Banner upgrade. Administrative systems password changes may have errors while this work is occurring until further notice. Banner Oracle Database password change is known to be down at this time.
Universal password changes are unaffected and can be performed as usual. While we usually prefer to have the Admin password changed prior to the Universal, you may change your Universal Password now and update your Admin password when the systems are fully functional once again. 

RESOLVED: Microsoft Service Access Impacted

Updates

10:24 a.m.: 

Microsoft confirmed the issue is resolved and the impacted services are available once more.

9:30 a.m. :

Microsoft has implemented some mitigation strategies that appear to be bringing services back online. They continue work to verify the recovery is successful.

Original

3/6/2026

Microsoft has reported that people in North America might be unable to access multiple M365 services. These services include SharePoint, Teams and Planner. Microsoft is investigating the issue and working on a resolution.