Alerts Page

Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, August 7th, 2025, at 5:00 p.m. until Sunday, August 9th, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

SharePoint documents online may open as View Only

9:00 a.m. This issue appears to be resolved.

1:00 p.m.: We've received a few reports that some people are sent to a view-only mode of Sharepoint documents when opening files on SharePoint online. You may receive a banner that states "We've encountered some issues and have opened your workbook in Viewing mode." In most cases, you can click edit on that same banner to allow editing. 

Issues with incoming / outgoing calls

11:00 a.m. This issue is now resolved.

9:50 a.m.: Calling issues on campus appear to be isolated to connections between Teams phone number and external phone numbers.  Teams-to-Teams calling is working, and emergency phones that do not use Teams (like elevator phones) are working.

7/24/2026 8:33 a.m.

It has been reported that some people may be unable make and receive calls at the moment. We are currently investigating the issue and will provide information as it becomes available. This may be related to a Microsoft incident reported earlier. 

RESOLVED: Main ITS Help Desk phone number unavailable temporarily, use x4444 instead

7/27/26 12:35 p.m. The x3333 extension is available for use once more. 

7/27/26 8:15 a.m.: We continue to work with the vendor to identify the cause of the issue. You may still contact us by calling 360-650-4444, via email at helpdesk@wwu.edu, using our ticketing portal ,or by stopping by in person at HH123.

7/24/26 1:50 p.m.: You may currently reach us by phone at 360-650-4444 in the meantime. Our 360-650-3333 number remains under maintenance. 

Due to an unforeseen issue in a planned configuration change, calling the Help Desk phone number may result in a disconnected line message. We are currently working with the Vendor to resolve this. This is unique to the Help Desk phone number and unrelated to the outage earlier. All other phone lines at Western should be operating as expected.

You may still contact us via email at helpdesk@wwu.edu, using our ticketing portal , or by stopping by in person at HH123.

RESOLVEDL Notifications in Teams desktop client delayed.

7/24/2026 8:00 a.m. : Microsoft has stated this issue is resolved. 

4:30 p.m. :

Microsoft continues to work on this issue and has issued the following statement: While we continue to expedite the deployment of our fix, we've also determined that an additional mitigation will further increase its efficacy. We're monitoring both the deployment of our fix and the additional mitigation so that we can ensure full remediation.

11:50 a.m. :

Microsoft is continuing to deploy the configuration change to the subset of affected users, after which they'll test to confirm it was effective at remediating the impact.

9:05 a.m.:
Microsoft has issued a service alert that users may not receive notifications in the Microsoft Teams desktop client. This issue appears to be specific to the Microsoft Teams desktop client for Windows. Some affected users may hear an incoming call ringtone but not receive the associated notification, while other affected users may not receive notifications for chat messages. Additionally, we've seen some impacts to outgoing calls.

Microsoft identified a recent Microsoft Teams desktop client service update for Windows that correlates with the impact. They are reversing this service update to confirm whether this remediates the impact. 

RESOLVED: Unexpected Single Sign On Failure in some parts of Web4u

6/17/2026 2:00 p.m.:

A recent change was rolled back and Banner8 Web4U pages are accessible once more. 

6/17/2026 1:50 p.m.:

The issue has been identified and will take about 30 minutes to implement a fix. Banner9 pages remain available.

6/17/2026 1:20 p.m.:
Some portions of Web4U, notably, the portions that run on Banner8, are unavailable due to an unexpected single sign on error. We are currently investigating the issue. 

M365 Webapp Portal Outage

6/11/2026 3:18 P.M.

The rollback has completed and services are restored. 

6/11/2026 2:56 P.M

Microsoft is in the process of rolling back some changes. Access to the webapp portal appears to have returned.

6/11/2026 2:10 P.M.

When attempting to access the main M365 webapps page you may see a "m365-copilot-app.m365copilot.errorPageTitle" Error preventing access to the typical way of accessing the M365 suite online. We've found that accessing the apps directly still work. 

Microsoft is aware of the issue and working to resolve to it.

You find direct links to the common webapps here:

Outlook
Word
Excel
PowerPoint
OneDrive

Additionally, you may Go through myWestern > Email > Top right profile pic - "View Account" > “My Apps” to view all apps.

Power Issues Across Campus

6/9/2026 5:00 P.M.

Power is restored and networking equipment should be operational once more. 

6/9/2026 3:00 P.M. 

The University Bellingham campus is experiencing electrical outages across campus because one of the three main feeders serving campus is malfunctioning, which is preventing the power from being reset. Western's FDO Electrical shop and Puget Sound Energy are responding to the situation, but we do not know how much time will be needed to diagnose and repair the problem.

Phone services are currently disrupted within the following buildings: AB, AH, AA, BG, SV, CS, CM ES, FA (note FA can be served by BH or CM), FI, MU (Harrington Field, MF (FM’s fuel station), MG, MM, MY, PH, PP, TC and a few of the Tunnel Phones

Internet access may be impacted when power returns. Network technicians are prepared to evaluate and resolve issues that result from the loss of power when it returns.

Download the campus safety app, Western Safe, today for quick and easy access to emergency resources. You can learn about some of Western Safe's features here.

6/9/2026 2:15 P.M.
There are some known issues with power across campus. CF, Biology, Chem, Parks and ES are known to be affected, with brownouts occurring elsewhere. 

Facilities is looking into the issue.

Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, May 29th, 2025, at 5:00 p.m. until Sunday, May 31st, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

Increase in Phishing Attempts

5/14/2026:

Following the Canvas hack, we've noticed an increase in phishing attacks targeting educational institutions. We ask that you remain vigilant in spotting and reporting phishing attacks that may prey on people likely to be occupied with, and focused on, the end of the term. Please Report Phishing from your inbox as it is the best way to get the reports to our Information Security Team to help us fine-tune our email filters. You may also want to consider reviewing the Inbox Rules to Avoid "Subscription Bombing" article.