Alerts Page

RESOLVED: Outlook on the Web throws "Something went wrong" error message preventing sign-in.

3/19/25 12:50 pm:

Microsoft has resolved this issue and Outlook on the Web should be accessible once more. 

3/19/25 11:10 am:

Microsoft has received reports that Outlook on the Web throws "Something went wrong" error message when attempting to sign in. We've seen some WWU users be affected by this. Microsoft has identified the issue and is currently rolling back a code change to address this issue.  This issue is affecting Microsoft365 users nationwide and is not exclusive to Western.

Additionally, those using the search feature in the desktop client may experience errors at the moment as well. 

Updates will be provided here as Microsoft supplies them.

Phishing Emails: Disbursement of funds

3/14/25

Hello, a number of people at Western have received phishing emails regarding financial aid disbursements in the last few weeks. Today, one was sent titled FW: Disbursement of funds with an attachment titled BANKMOBILE FINANCIAL AID REFUND SPRING 2025.docx. 

These messages are not legitimate and should be ignored. Our Information Security team is currently working on addressing this particular phishing attempt. 

More generally, no office at WWU will request your Universal Account, nor Bankmobile credentials in email such as this. The use of attachments with instructions is also a method used by malicious actors to circumvent spam filters. 

For more information regarding phishing and how to identify and report these types of attacks we encourage reviewing our article on the phishing scams. 

-ATUS

Administrative System Maintenance (Banner, Web4U) This Weekend

To perform planned system maintenance, the following systems will be unavailable Friday, March 7, 2025, at 5:00 p.m. until Sunday, March 9, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

 All scheduled jobs that interact with the database server will be halted Friday, March 7, 2025, from 5:00 p.m. until Sunday, March 9, 2025, at 5:00 p.m. These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service. 

Teams Call Queues going to Fast Busy

3/3/25 12:51:

Microsoft's is pretty confident that their fix has resolved this issue but continue to monitor the situation. We've observed call queues to be working once more. 

3/3/25 11:30: 
Microsoft has identified the issue and deployed a potential fix.

3/3/25 8:50am:
Microsoft has reported an outage of Teams Call queues. At this time, you may receive a fast busy signal when attempting to call a number associated call queue. This is a broader outage that is nationwide, and is not only affecting Western. 

Individual Team's voice numbers are working correctly at this time.

Microsoft is currently investigating the issue. 

Millennium FAST Unavailable, Wednesday, 02.26.2025 - COMPLETED

Update:

02.26.2025, 12:35 p.m. - The Millennium FAST upgrade has been completed and it is available for use.

*** Original message ***
Millennium/FAST will be unavailable for scheduled maintenance on Wednesday, February 26, 2025, from 8:00 a.m. – 5:00 p.m.

VPN and Wireless Intermittently Unavailable, Monday Morning, 02.17.2025

To perform system updates, there will be one or more 15–30-minute intermittent outages of VPN and Western's wireless networks on Monday, February 17 (President's Day) between 8:00 a.m. - noon. Those who are already connected to wireless or VPN will not be impacted, but new users won't be able to sign in during the intermittent outages.

Administrative System Maintenance (Banner, Web4U) This Weekend

2/11/25 The maintenance was completed without issue on Sunday. 

To perform a necessary production upgrade, the following systems will be unavailable Friday, February 7, 2025, at 5:00 p.m. until Sunday, February 9, at 5:00 p.m.:

• Registration and Waitlisting
• Web4U (All Banner Self-Service features in WWIS)
• Banner 9 AdminPages
• Banner Workflow (WWIS)
• Banner and administrative systems password changes
• Esign Administrative Web Forms
• eInvoice
• Transact Cashnet connector and lookup
• DataTransfer
• DegreeWorks
• Campus Directory
• Millennium-FAST
• Western Marketplace

All scheduled jobs that interact with the database server will be halted Friday, February 7, 2025, from 5:00 p.m. until Sunday, February 9, 2025, at 5:00 p.m. These include the Data warehouse refreshes, job submission chains, and most interfaces to 3rd party systems. These jobs will resume their regular schedules when the system is returned to service. 

ACTION REQUIRED:

Please close out of the systems listed above before the time stated.

ADDITIONAL INFORMATION:

Services that will still be available will include the following:

• Microsoft 365 apps (e.g., Outlook, Teams, OneDrive, SharePoint)
• Canvas learning management system
• myWestern
• Virtual Private Network (VPN)
• University and departmental web pages
• PageUp talent management system
• Student Health Services
• Library OneSearch search engine
• Housing and Dining services
• Viking Union Events Management
• AiM /ReADY facility and asset management
• ESM Contract Management Module (CMM)

Banner and anything using the WWIS database instance will be unavailable.  For additional information about these upgrades, please contact the Help Desk by replying to this message or calling 360.650.3333.

RESOLVED: Western Wi-Fi Maintenance 2/5/25 5:30am - 7:30am

2/5/25 7:10am: This maintenance has concluded and Wi-Fi is expected to be up and running. 

2/4/25 1:30PM: The Western Wi-Fi networks will undergo emergency maintenance tomorrow, 2/5/25, from 5:30am to 7:30am to address wireless connectivity issues that have been reported recently. There will be rolling outages of Wi-Fi across campus during this period as maintenance is performed.

Access to the wired networks, VPN, and other network related services will not be impacted by this maintenance. 

Qualtrics Survey Send Errors

1/28/2025

This issue has been resolved. 

1/27/2025

It appears that there is an issue sending out Qualtrics surveys by email. You many receive an error message stating 'Your organization has reached its Allowed Outgoing Emails limit. Please ask your organization's administrator to reach out to Qualtrics Account Executive or Qualtrics Support.' We are working with Qualtrics Support to resolve the issue as quickly as possible.

IT Infrastructure Planned Outages January 24-26

Update:
01.25.2025, 11:17 a.m. - This work has been completed. Banner, Web4U and associated systems are now available.

*** Original message ***
01.24.2025, 4:00 p.m. - To perform planned maintenance on campus IT infrastructure, most IT systems will be intermittently unavailable between Friday, January 24 at 5:00 p.m. and Sunday, January 26, 2025, at 5:00 p.m. Impacted systems include:

• Banner AdminPages
• Web4U (All Banner Self-Service features in WWIS)
• Degree Works
• Most campus websites
• Facilities systems (e.g., ReADY and AiM)
• Library systems
• Millennium FAST