Intermittent issues receiving phone calls and faxes from off-campus have been resolved

1/17/2019 10:30 AM: The campus telephone systems are now functioning normally. As always, if you experience any phone issues, please report them to telecom@wwu.edu or 360.650.3600.

• If you are ever unable to reach University Police, please call 9-1-1. 
• If you are ever unable to reach the WWU Counseling Center, please contact the Community Crisis Line at: 1-800-584-3578. 

1/7/2019 11:00 AM:

We continue to experience intermittent issues with calls connecting. The problem is affecting all calls: Skype, PBX, on-campus, and off-campus. We are troubleshooting with phone system engineers .

1/7/2019 9:30 AM: Off-campus callers trying to reach Western campus phone numbers may be intermittently unable to connect. In these instances, the call rings continuously but never picks up nor goes to voicemail. We are also continuing to experience intermittent issues receiving faxes.

• If unable to reach University Police please call 9-1-1. 
• If unable to reach the WWU Counseling Center please contact the Community Crisis Line at: 1-800-584-3578. 

University staff are working with our telephony vendors to resolve the problem as soon as possible.

*****original  message follows*****
1/4/2019 4:20 PM: Our campus is experiencing intermittent errors receiving faxes. This is due to a technical issue with our legacy telephone system. EIS staff are working with our telephony vendors to resolve the issue.