Miller Hall Emergency Electrical Shutdown - Resolved

Tuesday, August 28, 2018 - 12:51pm
Status: Resolved

8/30/2018 9:00 AM: The power has been restored in Miller Hall, and the wired/wireless networks are online.

8/28/18 4:15 PM: Facilities Management expects the power in Miller Hall to remain offline until at least Thursday morning. If you are working from an alternate location like an ATUS computer lab, or from off-site, contact the ATUS Help Desk if you have any questions about working remotely. Office 365 apps are accessible from anywhere, and the Help Desk can assist you with getting connected to your on-campus resources. 

****Original Message Follows****
8/28/18 12:30 PM: Facilities Management will need to shut down electrical power for Mill Hall in order to repair an urgent electrical issue. The shutdown will begin at 2:00 PM today, but network switches that provide the wired and wireless networking for Miller Hall (and the areas immediately outside of Miller Hall) will be powered off at approximately 1:30 PM. Space Administration is working to find suitable temporary work spaces for any staff working in Miller Hall. Additional information from Space Administration will be forthcoming, or you may contact Francis Halle directly at ext. 3222 or via email.

If you need to forward your telephone to another device or location:

Outgoing email issue for Bullseye, Scan to Email, and other services that use SMTP - Resolved

Wednesday, August 22, 2018 - 11:11am
Status: Resolved

8/22/2018 1:30 PM: The issue has been resolved. If you tried to send a message using Bullseye earlier today, please contact the Help Desk to find out the status of those messages. 

****Original Message Follows****
8/22/2018 11:00 AM: EIS is investigating an issue with the mail server that relays outgoing messages sent from services like Bullseye and copiers that can scan to email. At this time the emails sent by these services will fail. Personal Outlook mailboxes and shared mailboxes are not affected. 

Fairhaven College Network Issues Resolved

Thursday, August 16, 2018 - 8:02am
Status: Resolved

8/17/2018 1:15 PM: Wired and wireless network connectivity has been restored to Fairhaven College.

8/17/2018 11:40 AM: A replacement network switch is being installed and configured. The Fairhaven College campus will experience some brief wired and wireless outages as the new switch is brought online.

****Original Message Follows****
8/16/2018 8:00 AM: EIS staff are investigating wired and wireless network issues at the Fairhaven College. 

Millennium/FAST Service Resolved

Wednesday, August 15, 2018 - 8:48am
Status: Resolved

8/15/18 11:40 AM: Millennium/FAST service has been restored.

****Original Message Follows****
8/15/18 8:30 AM: Millennium/FAST is unavailable at this time. EIS is looking into it.

Fairhaven residence hall network service is down this morning - Resolved

Monday, August 13, 2018 - 8:36am
Status: Resolved

8/13/18 2:35 PM: Service has been restored.

8/13/18 8:30 AM: The Fairhaven residence hall network service is down this morning. Staff are working to restore service.

Skype for Business Enterprise Voice & Messaging issues this morning

Monday, August 13, 2018 - 8:34am
Status: Resolved

8/12/18 9:05 AM: Skype for Business services are now operating normally. If you continue to have problems please contact the Help Desk.

8/12/18 9:00 AM: Skype for Business service has been partially restored, but some clients may continue to have difficulty signing in until all issues are resolved.

*****Original Message Follows*****
8/13/18 8:30 AM: There are Skype for Business issues this morning that affect voice calls, presence, and instant messaging. EIS staff are working to restore service as quickly as possible.

Network outage in Haggard Hall and Wilson Library - Resolved

Thursday, August 9, 2018 - 10:17am
Status: Resolved

8/9/18 12:35 PM: Network access has been restored for the rest of Wilson Library. All devices in Haggard Hall and Wilson Library should now have network access. If you are in either building and are still experiencing issues, try restarting your device. If that does not help, contact the Help Desk at x3333 for assistance.

8/9/18 10:40 AM: Network access has been restored for all of Haggard Hall and some of Wilson Library. Some connections in Wilson Library are still down at this time.

*****Original Message Follows*****
8/9/18 10:10 AM: The wired and wireless network is down for parts of Haggard Hall and Wilson Library. EIS staff are investigating. 

CATV channels 31 and above are not available on campus at this time

Wednesday, August 8, 2018 - 11:08am
Status: Resolved

8/13/18 8:30 AM: The channels have been restored, but there is still some work to be completed that may results in some brief issues.

****Original message follows*****
8/8/2018 10:00 AM: CATV channels 31 and above are not currently working on campus. A technician will be arriving Friday after 5:00 PM to diagnose the issue.

Administrative Systems Upgrade 8/3/2018 - Completed

Saturday, August 4, 2018 - 10:48am
Status: Resolved

8/4/2018: The administrative systems upgrade scheduled from 7:00 PM to Midnight on Friday, August 3rd, is complete. Banner and other administrative systems are ready for use.

PBX to External and Skype Enterprise Voice dialing issue - Resolved

Thursday, August 2, 2018 - 2:44pm
Status: Resolved

8/02/18 4:10 PM: Telecom reports that the dialing issues have been resolved. If you continue to encounter dialing issues, please email

8/02/18 4:00 PM: Telecom staff are continuing to work on the dialing issues. We are receiving reports that PBX phone users are not able to 10-digit numbers (internal or external numbers). 

*****Original Message Follows*****
08/02/18 2:30 PM: At this time PBX telephone users are not able to reach Skype for Business Enterprise Voice users by dialing the 4 digit extension. Telecom is investigating, but for now PBX users can dial the 10 digit number (360-650-xxxx) to reach Skype for Business Enterprise Voice users.