Alerts

Degree Works is offline for scheduled maintenance

Friday, May 10, 2019 - 5:06pm
Status: Resolved

5/10/2019, 5:00 PM: In order to perform required content updates for the 2019-20 university catalog, Degree Works will be unavailable from 5:00 PM until as late as 10:00 PM this Friday, May 10, 2019. Please see the announcement for details.

OneDrive and SharePoint Issues - Resolved

Thursday, May 2, 2019 - 1:19pm
Status: Resolved

5/2/2019, 2:10 PM, UPDATE: Microsoft has identified and corrected a DNS configuration issue that prevented some users from accessing Office 365 services. 

5/2/2019, 1:35 PM, UPDATE: These issues are affecting many Microsoft cloud customers beyond Western. The intermittent nature of these issues means some of our faculty, staff, and students are not experiencing any problems.

*****Original Message*****
5/2/2019, 1:15 PM: Many people are experiencing slow load times and error messages when they try to access content stored in SharePoint online. This may impact SharePoint sites, Office 365 Group file storage, Teams file storage, and personal OneDrive. We are investigating.

PBX Phone System Outage in CF, AI, and AW

Monday, April 29, 2019 - 2:44pm
Status: Active

4/29/2019, 2:50 PM, UPDATE: PBX phone service has been restored for the affected buildings. A contractor had turned off a main panel that caused the outage. Connectivity has been restored. If you continue to experience phone problems please email telecom@wwu.edu with your location and extension. 

*****Original Message*****
4/29/2019, 2:35 PM: PBX phone service is out for the following locations: CF, AI & AW. 

Degree Works is back online after scheduled maintenance

Friday, April 26, 2019 - 4:56pm
Status: Resolved

4/26/2019, 9:00 PM, UPDATE: Degree Works is back online.

*****Original Message*****
4/26/2019, 5:00 PM: In order to perform required database upgrades, Degree Works will be unavailable from 6:00 PM until as late as 9:00 PM this Friday, April 26, 2019.

Everyone Print mobile printing issues

Thursday, April 4, 2019 - 4:40pm
Status: Resolved

4/17/2019, 12:00 PM, UPDATE: EVPrint jobs are now processing and can be printed.

4/8/2019, 9:30 AM, UPDATE: We are continuing to work with the vendor to resolve this issue. 

*****Original Message*****
4/4/2019, 4:00 PM: When a job is uploaded to EVPrint.wwu.edu, the status never changes from “Awaiting processing.” Staff are investigating.

P: Drive is now accessible, but changes to files after 9:30 AM on Thursday were lost

Thursday, March 28, 2019 - 4:55pm
Status: Resolved

3/31/2019, 11:00 PM, UPDATE: 

The maintenance processes have completed and the P: Drive is now accessible. 

Unfortunately, a process that was intended to ensure the stability and integrity of the P: Drive failed to complete and corrupted the data. The P: Drive had to be restored to the most recent good restore point, which was Thursday, March 28, 9:30 a.m. This means that any changes to files on the P: Drive between 9:30 a.m.- 5:00 p.m. on Thursday, 3/28, have been lost.

If you are not sure what files you may have edited on Thursday, may applications like Microsoft Word and Excel will show you recently opened items when you click File > Open

*****Original Message*****
3/28/2019, 5:00 PM: To perform required maintenance on the university's P: Drive, it is scheduled to be offline starting Thursday, March 28, at 5:00 p.m. and is expected to be down until Monday, April 1 at 7:00 a.m.

Integrated search for WWU websites is currently unavailable - Resolved

Wednesday, March 27, 2019 - 3:32pm
Status: Resolved

3/28/2019, 2:00PM: This issue has been resolved. Integrated search should now work properly.

*****Original Message*****
3/27/2019, 3:30PM: Integrated search for WWU websites is currently unavailable. We are working to resolve the issue, but in the meantime you can still conduct a search by going directly to http://search.wwu.edu

Millennium/FAST Upgrade 3/20/2019 1:00 to 6:00 PM - Completed

Wednesday, March 20, 2019 - 1:04pm
Status: Resolved

3/20/19, 1:00PM to 6:00PM:  In order to perform important software updates, Millennium/FAST will be unavailable Wednesday, Mar. 20th from 1:00pm to 6:00pm.

Skype Enterprise Voice users unable to dial external numbers - Resolved!

Wednesday, March 13, 2019 - 12:25pm
Status: Resolved

3/13/2019, 12:45 PM, UPDATE: Outbound call service has been restored. 

*****Original Message*****
3/13/2019, 12:00 PM: When Skype Enterprise Voice users try to dial an external number, the call may fail and they will hear a busy signal. This issue is being investigated. PBX phones are not impacted.

Jira Cloud Services Issue (affects Service Desk, Jira, Bitbucket) Resolved

Monday, March 11, 2019 - 9:09am
Status: Resolved

3/11/2019, 12:00 PM, UPDATE: Atlassian has resolved this issue and our Jira cloud apps are now functioning normally.

*****Original Message*****
3/11/2019, 9:00 AM: Our Jira Service Desk software is currently experiencing issues that cause it to become slow or unresponsive. This impacts Jira, Jira Service Desk, Bitbucket, and more. Atlassian is investigating.

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