COVID-19 Symptom Attestation

Alerts

Problems Replying to Email Sent in Canvas from Outlook Web App

Friday, November 1, 2019 - 8:32am
Status: Resolved

When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.

Wireless Network Connection Issues Resolved

Thursday, October 31, 2019 - 11:59am
Status: Resolved

11/1/19, 1:30PM, UPDATE: This issue has been resolved and the WWUwireless and WWUwireless-Guest networks are operating normally again.

10/31/19, 3:30 PM, UPDATE: Staff are still working to resolve the issue with WWUwireless and WWUwireless-Guest. Some browsers and devices are able to connect. For those that are not, we recommend connecting to WWUwireless-Secure. If a guest/visitor needs wireless access, a student or staff member can create a temporary guest account for them that will work with WWUwireless-Secure: https://www.wwu.edu/guestacct/

*****Original Message*****
10/31/19, 11:50 AM: Multiple users are experiencing issues trying to connect to WWUwireless and WWUwireless-Guest. A solution is being implemented, but there will be brief intermittent outages that will also affect WWUwireless-Secure until 1:00 PM. 

Network and wireless issues reported from multiple locations on campus - Resolved

Wednesday, October 23, 2019 - 10:27am
Status: Resolved

10/23/19, 10:33AM, UPDATE:  The issue has been resolved. There was a problem with the service that provides network/internet addresses to devices, but that service is now working normally.

*****Original Message Follows*****
10/23/19, 10:25AM: The Help Desk is receiving calls from campus locations that are not able to connect to the network or internet via wired or wireless connections. Reports from Biology, CBE, Library, PAC, VU, and High Street. Network administrators are troubleshooting the issue.

Watch out for Pet Sitting Job Scams!

Tuesday, October 15, 2019 - 4:25pm
Status: Resolved

10/15/19: Fake job scams have been making the rounds this Fall. Learn how to protect yourself from the latest scams, including the emails looking for pet sitters that have been so common in recent weeks.

Many university systems will be unavailable 9/14/19 from 2:00 PM to 9/15/19 6:00

Friday, September 13, 2019 - 10:38am
Status: Resolved

9/14/19, 2:00 PM, to 9/15/19, 6:00AM: Upgrades to network hardware in our datacenters starting at 2:00 PM on 9/14/2019 will many university systems to be unavailable until 6:00 AM on 9/15/19. There will also be a brief campus telephone service interruption, lasting approximately 5 minutes, between 2:00 PM and 5:00 PM on 9/14/2019.  View the detailed announcement for a list of affected systems.

Degree Works is unavailable at this time

Wednesday, September 11, 2019 - 8:19am
Status: Resolved

9/11/19, 8:00 AM: Degree Works is not available at this time. Staff are diagnosing the issue.

Banner Admin Pages & Web4U will be offline from 9/10 4:30pm to 9/11 6:00am

Tuesday, September 10, 2019 - 8:41am
Status: Resolved

9/11/19, 6:00 AM, UPDATE: Banner Admin Pages & Web4U are now available.

*****Original Message*****
9/10/19, 4:30 PM to 6:00 AM on 9/11/19: Most administrative systems will be unavailable during scheduled network maintenance on the evening of the 10th.   In preparation for the outage starting at 6pm, Banner services including Web4U and Admin Pages will be shut down beginning at 4:30pm on 9/10.

ACTIONS REQUIRED
Close out of Banner Admin Pages and Web4U by 4:30pm on 9/10. We also recommend you log off or shut down your computer by 6:00pm before the network and internet outage begins.

Network and internet outage 9/10/2019, 6:00 PM to 6:00 AM

Tuesday, September 10, 2019 - 8:37am
Status: Resolved

9/11/19, 1:30 AM, UPDATE: The network maintenance is complete. Network and internet services are now available. If you experience any issues, please restart your computer and contact the ATUS Help Desk at 360-650-3333 if you are still unable to connect to a system or resource.

*****Original Message*****
9/10/19, 6:00 PM to 6:00 AM on 9/11/19: The campus network will be offline for critical network infrastructure upgrades from 9/10/2019 at 6:00 PM until 6:00 AM the following morning. During this time no internal or external network services will function and no internet access will be available. All networked university systems will be unavailable from on or off campus. View the detailed announcement.

PHISHING ALERT! Subject = "Important documents for students"

Tuesday, September 3, 2019 - 10:43am
Status: Resolved

9/3/2019: A new phishing message is making the rounds. The external site has been blocked. If you receive a message with the following characteristics, please delete it: SUBJECT = "IMPORTANT DOCUMENTS FOR STUDENTS" MESSAGE = "Hello, An IMPORTANT document is awaiting your approval." LINK = VIEW FILE 

View a screenshot of this email

PageUp is not displaying the class list - Resolved

Wednesday, August 28, 2019 - 1:38pm
Status: Resolved

8/29/2019, 7:30 AM, UPDATE: PageUp support resolved this issue last night. The course list is now available. 

*****Original Message*****
8/28/2019, 10:00 AM: PageUp is not displaying the class list. Instead it just shows an alert error with no message and a spinning diamond shaped icon. PageUp support has been contacted.

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