5/10/2019, 5:00 PM: In order to perform required content updates for the 2019-20 university catalog, Degree Works will be unavailable from 5:00 PM until as late as 10:00 PM this Friday, May 10, 2019. Please see the announcement for details.
5/2/2019, 2:10 PM, UPDATE: Microsoft has identified and corrected a DNS configuration issue that prevented some users from accessing Office 365 services.
5/2/2019, 1:35 PM, UPDATE: These issues are affecting many Microsoft cloud customers beyond Western. The intermittent nature of these issues means some of our faculty, staff, and students are not experiencing any problems.
5/2/2019, 1:15 PM: Many people are experiencing slow load times and error messages when they try to access content stored in SharePoint online. This may impact SharePoint sites, Office 365 Group file storage, Teams file storage, and personal OneDrive. We are investigating.
4/29/2019, 2:50 PM, UPDATE: PBX phone service has been restored for the affected buildings. A contractor had turned off a main panel that caused the outage. Connectivity has been restored. If you continue to experience phone problems please email email@example.com with your location and extension.
4/29/2019, 2:35 PM: PBX phone service is out for the following locations: CF, AI & AW.
4/26/2019, 9:00 PM, UPDATE: Degree Works is back online.
4/26/2019, 5:00 PM: In order to perform required database upgrades, Degree Works will be unavailable from 6:00 PM until as late as 9:00 PM this Friday, April 26, 2019.
4/17/2019, 12:00 PM, UPDATE: EVPrint jobs are now processing and can be printed.
4/8/2019, 9:30 AM, UPDATE: We are continuing to work with the vendor to resolve this issue.
4/4/2019, 4:00 PM: When a job is uploaded to EVPrint.wwu.edu, the status never changes from “Awaiting processing.” Staff are investigating.
3/31/2019, 11:00 PM, UPDATE:
The maintenance processes have completed and the P: Drive is now accessible.
Unfortunately, a process that was intended to ensure the stability and integrity of the P: Drive failed to complete and corrupted the data. The P: Drive had to be restored to the most recent good restore point, which was Thursday, March 28, 9:30 a.m. This means that any changes to files on the P: Drive between 9:30 a.m.- 5:00 p.m. on Thursday, 3/28, have been lost.
If you are not sure what files you may have edited on Thursday, may applications like Microsoft Word and Excel will show you recently opened items when you click File > Open
3/28/2019, 5:00 PM: To perform required maintenance on the university's P: Drive, it is scheduled to be offline starting Thursday, March 28, at 5:00 p.m. and is expected to be down until Monday, April 1 at 7:00 a.m.
3/28/2019, 2:00PM: This issue has been resolved. Integrated search should now work properly.
3/27/2019, 3:30PM: Integrated search for WWU websites is currently unavailable. We are working to resolve the issue, but in the meantime you can still conduct a search by going directly to http://search.wwu.edu
3/20/19, 1:00PM to 6:00PM: In order to perform important software updates, Millennium/FAST will be unavailable Wednesday, Mar. 20th from 1:00pm to 6:00pm.
3/13/2019, 12:45 PM, UPDATE: Outbound call service has been restored.
3/13/2019, 12:00 PM: When Skype Enterprise Voice users try to dial an external number, the call may fail and they will hear a busy signal. This issue is being investigated. PBX phones are not impacted.
3/11/2019, 12:00 PM, UPDATE: Atlassian has resolved this issue and our Jira cloud apps are now functioning normally.
3/11/2019, 9:00 AM: Our Jira Service Desk software is currently experiencing issues that cause it to become slow or unresponsive. This impacts Jira, Jira Service Desk, Bitbucket, and more. Atlassian is investigating.