Alerts

Phone System Emergency Maintenance

Wednesday, September 19, 2018 - 11:04am
Status: Active

To resolve ongoing issues with the phone system, the following may be down today from 12:00 p.m. (noon) until about 12:05 p.m.:

  • Analog phone system (PBX) to Skype calls
  • Skype to PBX calls
  • Incoming PBX calls (from off-campus numbers)
  • Faxing (which is currently down)

Administrative Systems Upgrade September 14th, 7:00pm - Completed

Wednesday, September 12, 2018 - 1:42pm
Status: Resolved

The Administrative Systems Upgrade will occur on September 14th at 7:00pm and will conclude 5 hours later, at midnight.  Systems that will be out of service during this time are Banner Forms and reports, WWIS workflow, Travel and Expense, eInvoice and eProcurement, Web4U, Nolijweb and Data Transfer and Universal Account Activation.  Please log out the systems listed above by 7pm on Friday, September 14th.  You may log back into your computer, but you will not be able to use the affected systems until after midnight. Please direct questions to the Atus Help Desk x3333 or Helpdesk@wwu.edu.

Phone System Update

Tuesday, September 11, 2018 - 10:43am
Status: Resolved

An aging piece of telecommunications equipment, which was experiencing intermittent failures,  has now stabilized.  Internal and eternal faxing and calling are stable.  If you have issues, please report them to x3600 or telecom@wwu.edu.

MyCallPilot, our web-based voicemail and fax system is still unavailable. PBX phone users can call x7444 to hear their voicemail messages. CallPilot desktop is still available and can be used to retrieve faxes and voicemail from a user's computer but there are on-again, off-again problems with inbound faxing.

Skype phones continue to operate normally.

Phone System Issues

Tuesday, September 11, 2018 - 7:50am
Status: Resolved

An aging piece of telecommunications equipment appears to be the cause of a number of phone system issues. The issue is being worked to determine the best course of action.

Symptoms include intermittent issues with receiving calls by PBX numbers, particularly from off-campus numbers. These calls are occasionally being dropped or being delayed before going through. The delay is either silence on the line or 3-4 rings before going through. This creates the impression that no one is picking up. Since Public Safety is also affected, if callers have an emergency and cannot get through to 3911, please call 911.

Additionally, incoming faxing to the university is down and MyCallPilot, our web-based voicemail and fax system is still unavailable. Users can call x7444 to hear their voicemail messages. CallPilot desktop is still available and can be used to retrieve faxes and voicemail from a user's computer but there are on-again, off-again problems with inbound faxing.

Some Calls to University Police Failing

Monday, September 10, 2018 - 7:37pm
Status: Resolved

University Policy is reporting intermittent issues with receiving calls including long wait times and occasional disconnects.  If callers experience difficulty calling for non-emergencies, please keep trying.  If callers have an emergency and cannot get through on 3911, please call 911 from a cell phone. IT Staff are actively diagnosing the issue.

PBX to Skype Phone Issue

Monday, September 10, 2018 - 11:38am
Status: Resolved

Phone calls originating from PBX to Skype are experiencing difficulty today.  Calls from same technology, PBX to PBX or Skype to Skype go through without incident.  Telecomm has contacted the vendor and are working to restore this service.  We do not have an estimate for the return to service. Please contact the Help Desk with questions.

Fax and MyCallPilot Issues

Friday, September 7, 2018 - 3:46pm
Status: Resolved

UPDATE - 09/07/2018, 5:21 p.m.: Incoming faxing issue has been resolved.

*** *** ***

ORIGINAL MESSAGE:

Faxing inbound to campus is currently down. The vendor is working with us on a resolution.

MyCallPilot, our web-based voicemail and fax system is still unavailable. We are continuing to troubleshoot. In the meantime, users can call x7444 to hear their voicemail messages. Also, CallPilot desktop is still available and can be used to retrieve faxes and voicemail from a users' computer.

CallPilot web interface is down for the 2nd time today - Resolved

Tuesday, September 4, 2018 - 8:22am
Status: Resolved

9/5/2018 8:00 AM: The CallPilot web interface is now accessible again.

9/4/2018 11:25 AM: The CallPilot web interface is failing to load for many customers at this time.

9/4/2018 8:45: The CallPilot web interface is now accessible again.

****Original Message Follows****
9/4/2018 8:10 AM: The CallPilot voice mail web interface at https://voicemail.wwu.edu/mycallpilot is unavailable at this time. The page displays a 503 error that says the service is unavailable. EIS staff are working to restore service. You can still access your voice mail using the telephone and the instructions available here. Skype for Business Enterprise Voice users are not affected by this issue.

Miller Hall Emergency Electrical Shutdown - Resolved

Tuesday, August 28, 2018 - 12:51pm
Status: Resolved

8/30/2018 9:00 AM: The power has been restored in Miller Hall, and the wired/wireless networks are online.

8/28/18 4:15 PM: Facilities Management expects the power in Miller Hall to remain offline until at least Thursday morning. If you are working from an alternate location like an ATUS computer lab, or from off-site, contact the ATUS Help Desk if you have any questions about working remotely. Office 365 apps are accessible from anywhere, and the Help Desk can assist you with getting connected to your on-campus resources. 

****Original Message Follows****
8/28/18 12:30 PM: Facilities Management will need to shut down electrical power for Mill Hall in order to repair an urgent electrical issue. The shutdown will begin at 2:00 PM today, but network switches that provide the wired and wireless networking for Miller Hall (and the areas immediately outside of Miller Hall) will be powered off at approximately 1:30 PM. Space Administration is working to find suitable temporary work spaces for any staff working in Miller Hall. Additional information from Space Administration will be forthcoming, or you may contact Francis Halle directly at ext. 3222 or via email.

If you need to forward your telephone to another device or location:

Outgoing email issue for Bullseye, Scan to Email, and other services that use SMTP - Resolved

Wednesday, August 22, 2018 - 11:11am
Status: Resolved

8/22/2018 1:30 PM: The issue has been resolved. If you tried to send a message using Bullseye earlier today, please contact the Help Desk to find out the status of those messages. 

****Original Message Follows****
8/22/2018 11:00 AM: EIS is investigating an issue with the mail server that relays outgoing messages sent from services like Bullseye and copiers that can scan to email. At this time the emails sent by these services will fail. Personal Outlook mailboxes and shared mailboxes are not affected. 

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