P: Drive is now accessible, but changes to files after 9:30 AM on Thursday were lost

Thursday, March 28, 2019 - 4:55pm
Status: Resolved

3/31/2019, 11:00 PM, UPDATE: 

The maintenance processes have completed and the P: Drive is now accessible. 

Unfortunately, a process that was intended to ensure the stability and integrity of the P: Drive failed to complete and corrupted the data. The P: Drive had to be restored to the most recent good restore point, which was Thursday, March 28, 9:30 a.m. This means that any changes to files on the P: Drive between 9:30 a.m.- 5:00 p.m. on Thursday, 3/28, have been lost.

If you are not sure what files you may have edited on Thursday, may applications like Microsoft Word and Excel will show you recently opened items when you click File > Open

*****Original Message*****
3/28/2019, 5:00 PM: To perform required maintenance on the university's P: Drive, it is scheduled to be offline starting Thursday, March 28, at 5:00 p.m. and is expected to be down until Monday, April 1 at 7:00 a.m.

Integrated search for WWU websites is currently unavailable - Resolved

Wednesday, March 27, 2019 - 3:32pm
Status: Resolved

3/28/2019, 2:00PM: This issue has been resolved. Integrated search should now work properly.

*****Original Message*****
3/27/2019, 3:30PM: Integrated search for WWU websites is currently unavailable. We are working to resolve the issue, but in the meantime you can still conduct a search by going directly to

Millennium/FAST Upgrade 3/20/2019 1:00 to 6:00 PM - Completed

Wednesday, March 20, 2019 - 1:04pm
Status: Resolved

3/20/19, 1:00PM to 6:00PM:  In order to perform important software updates, Millennium/FAST will be unavailable Wednesday, Mar. 20th from 1:00pm to 6:00pm.

Skype Enterprise Voice users unable to dial external numbers - Resolved!

Wednesday, March 13, 2019 - 12:25pm
Status: Resolved

3/13/2019, 12:45 PM, UPDATE: Outbound call service has been restored. 

*****Original Message*****
3/13/2019, 12:00 PM: When Skype Enterprise Voice users try to dial an external number, the call may fail and they will hear a busy signal. This issue is being investigated. PBX phones are not impacted.

Jira Cloud Services Issue (affects Service Desk, Jira, Bitbucket) Resolved

Monday, March 11, 2019 - 9:09am
Status: Resolved

3/11/2019, 12:00 PM, UPDATE: Atlassian has resolved this issue and our Jira cloud apps are now functioning normally.

*****Original Message*****
3/11/2019, 9:00 AM: Our Jira Service Desk software is currently experiencing issues that cause it to become slow or unresponsive. This impacts Jira, Jira Service Desk, Bitbucket, and more. Atlassian is investigating.

Phone System Issues Resolved

Friday, March 8, 2019 - 10:03am
Status: Resolved

3/11/2019, 9:00 AM, UPDATE: CenturyLink has resolved the issue and both telephone service and faxing should be functioning normally.

3/8/2019, 4:00 PM, UPDATE: CenturyLink has escalated this issue after determining that the issue extends beyond Western, It is affecting other sites as well. 

3/8/2019, 11:00 AM, UPDATE: A CenturyLink circuit failure is causing the issues, which include outages for faxing and PBX voice calls. Skype Enterprise Voice calls should not be impacted unless the other party is a PBX phone user. 

*****Original Message*****
3/8/2019, 10:00 AM: We are experiencing intermittent telephone issues. Calls may fail to connect, or may disconnect during a conversation. The issue impacts campus to campus calls as well as calls between campus phone numbers and external phone numbers. We are working with Centurylink to diagnose and resolve the issue.

WWU Internet Connection Issues Are Resolved

Thursday, February 7, 2019 - 3:53pm
Status: Resolved

2/15/2019, 9:51 AM, UPDATE: RESOLVED - All network issues have been resolved. If you encounter any further issues, please contact the Help Desk.

2/15/2019, 8:30 AM, UPDATE: The K20 engineer is still working to restore our primary internet connection, and EIS staff are working with our secondary internet service provider to resolve issues connecting to and using some sites and services. This morning the Help Desk has received reports of issues using OneDrive and other Office 365 services. These issues will also impact those who connect from off campus with full-tunnel VPN. 

2/14/2019, 11:00 AM, UPDATE: Repairs to our primary internet connection have been delayed due to inclement weather, but we hope to have a K20 engineer on site today. In addition to Netflix, we are finding that some other services are not working over our secondary internet connection. We have asked our secondary internet service provider to address those issues.

2/8/2019, 12:30 PM, UPDATE: K20 has an engineer scheduled to repair our primary internet connection on Monday. Until then some streaming services like Netflix, Spotify, and Amazon Prime video may suffer from degraded performance or may not load at all.

*****Original Message*****
2/7/2019, 1:40 PM: The primary internet connection for our campus went down earlier today, but there was no significant interruption to service since we immediately switched over to our backup internet service provider. K20 (our primary internet service provider) is investigating the issue. 

Curriculog link has been temporarily removed from myWestern - Restored

Thursday, January 31, 2019 - 1:05pm
Status: Resolved

2/19/2019, 4:45 PM: The Curriculog link has been added back to the Employee tab.

*****Original Message*****
1/30/2019, 4:00PM: Curriculog has been temporarily removed from Technology Tools due to issues users were having while in the software when accessing it through that link. The link will be added when these issues have been resolved. You can still access Curriculog by going to or email/call Jamie Lawson in the Registrar’s Office for more information.

Wireless and VPN Maintenance in Progress

Thursday, January 31, 2019 - 5:38am
Status: Resolved

1/31/2019, 7:35 AM, UPDATE: The initial work has been completed, and connectivity should be restored. Additional outages will be required at a later date to complete the work. If you experience any campus wireless network or VPN issues, please contact the Help Desk at 360-650-3333.

*****Original Message*****
1/31/2019, 5:00 AM: In order to more effectively troubleshoot and resolve wireless connectivity issues in the residence halls, all wireless networks, as well as VPN (Virtual Private Network service), are down for maintenance this morning from 5:00 to 7:00 AM.

Office 365 Authentication issues affecting email, Canvas, and more

Tuesday, January 29, 2019 - 1:36pm
Status: Resolved

1/29/2019, 2:10PM, UPDATE: This issue appears to be resolved by Microsoft. If you continue to encounter problems reaching the login pages for these services, please contact the Help Desk at 360-650-3333.

*****Original Message*****
1/29/2019, 1:30PM: There are intermittent issues signing into email, Canvas, and other applications via Microsoft's Office 365 authentication (Azure) services. The issue is being investigated. Because it is intermittent, you may be able to sign in if you keep trying.