COVID-19 Symptom Attestation


Teams Call Queue Issues

Monday, September 14, 2020 - 8:56am
Status: Resolved

9/14/2020, 10:30 AM, RESOLVED: Calls are now getting through to Teams Voice call queues. If your department is still experiencing any issues with your call queue, please report it to the ATUS Help Desk at 360-650-3333 or

9/14/2020, 8:45 AM: Issues with Teams Voice call queues have been reported this morning. The major issue is that calls from external numbers will ring once and then hear silence instead of connecting to a call agent or voice mailbox. We are troubleshooting the issue.

Campus Network and Internet Outage from 5 PM on 9/11 to 8 PM on 9/12

Friday, September 11, 2020 - 11:52am
Status: Resolved

9/12/2020, 4:15 PM, UPDATE: The network upgrade is complete and production systems/services are accessible again, with the following known exceptions:

  1. - COVID attestation forms and reports are not yet available without a vpn connection. 
  2. - "My Profile" in Self-Service Banner will be slow to load for the time being, unless you are on campus or on vpn.
  3. - University Police reporting software (ARMS) may be slow to load for the time being.
  4. - IT admins and analysts may experience issues with test systems this weekend, such as PPRD Job Submission.

9/12/2020, 10:00 AM, UPDATE: It may be possible to connect to some campus web pages and services throughout the day, but as network maintenance continues they could become inaccessible again.

*****Original Message Follows*****
9/11/2020, 5:00 PM to 9/12/2020, 8:00 PM: To perform critical network infrastructure upgrades, the campus network and internet connection will be offline from 5:00 PM on Friday, 9/11/2020, until 8:00 PM on Saturday, 9/12/2020.  During this time no internal network services will function and no internet access will be available. All internally networked university systems will be unavailable from on or off campus. External cloud services like Microsoft 365 (e.g., Email, OneDrive, Teams) and Canvas will still be available. This scheduled outage has been communicated to all faculty, staff, and students via email. To see a copy of the email, with more detailed information, click the link below.

Reports of email and calendar apps not accepting password

Tuesday, September 1, 2020 - 10:58am
Status: Resolved

9/1/2020, 10:45 AM: If the application you use to check your WWU email and calendar will no longer accept your password visit for assistance with the following:


Issues with VPN and multiple sites and services

Friday, August 28, 2020 - 7:54am
Status: Resolved

8/28/20, 7:55 AM, Resolved: The root cause has been identified and resolved. If you are still unable to access a WWU website or service, please report it to the ATUS Help Desk:

8/28/20, 7:45 AM, Update: The issues have been mostly resolved, but staff are still testing and verifying that all sites and services are available. If you are unable to access a site or service, please report it to the ATUS Help Desk:

*****Original Message*****
8/27/20, 10:30 PM: Reports of issues resolving campus web addresses and services including VPN servers, Web4U, some campus websites, and more.

RemoteVPN performance issues earlier today

Monday, August 24, 2020 - 12:14pm
Status: Resolved

8/24/2020, 12:30 PM, RESOLVED: The performance issues while connected to have been resolved.

*****Original Message*****
8/24/2020, 12:00 PM: We are investigating reports of slow internet performance while connected to VPN via If you do not need VPN, you may want to disconnect if web pages and applications are taking a long time to respond and update.

Intermittent campus Internet and VPN issues

Monday, August 10, 2020 - 1:56pm
Status: Resolved

8/10/2020 Update: The network issues have been resolved. They were related to electrical maintenance work in Arntzen Hall.

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8/10/2020, 12:30 PM: There have been reports of brief interruptions to VPN service as well as internet service to and from campus. EIS has identified a hardware failure on the network and is routing traffic around it.

PBX telephone outage for CF, AI, and AW

Friday, August 7, 2020 - 5:16pm
Status: Resolved

8/11/2020 - Resolved: The PBX phone service in the affected buildings has been repaired.

8/10/2020, 11:00 AM: The power is back on in CF, but PBX telephone service is still down for CF, AI, and AW. A repair request has been opened with Centurylink.

*****Original Message Follows*****
8/10/2020, 7:00 AM to 10:00 AM: A planned electrical shutdown in the Communications Facility will disrupt PBX telephone service to the following buildings on Monday the 10th, from 7:00 AM to 10:00 AM:

  • Communications Facility (CF) - no power and no PBX telephone service
  • Academic Instructional Center (AI) - no PBX telephone service
  • Academic West (AW) - no PBX telephone service

Multiple Services Resolved

Wednesday, August 5, 2020 - 3:29pm
Status: Resolved

8/5/2020, 4:00 PM: Most services are available at this time. As staff continue to address the remaining issues there may be additional brief outages for services such as:

  • Web4U
  • Banner Forms and Reports
  • Millennium/FAST
  • Other administrative applications that are dependent on Banner

8/5/2020, 3:15 PM: Many services are now available, including Web4U, but staff are still in the process of bringing systems back online.

*****Original Message*****

8/5/2020, 1:45 PM: Due to a critical unplanned equipment failure, the following services are currently unavailable (as well other systems not listed here):

  • Services that use the CAS Login Service (including Web4U and Banner Forms and Reports)
  • VPN Services
  • Campus WiFI
  • Administrative Applications (Banner, SSH)


myWestern and WWU.EDU web pages are now available

Monday, July 13, 2020 - 7:52am
Status: Resolved

7/13/2020, 9:25 AM, RESOLVED: The WWU.EDU and myWestern pages are now available.

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7/13/2020, 7:40 AM: The WWU.EDU home page is currently unavailable and is redirecting to a special page usually used for planned maintenance outages. myWestern is also displaying the following error: "The website encountered an unexpected error. Please try again later." No maintenance was scheduled for this morning, so staff are in the process of diagnosing the cause of these issues.

Canvas issue has been resolved

Tuesday, July 7, 2020 - 11:48am
Status: Resolved

7/7/2020, 12:03 PM: This issue has been resolved by Instructure. 

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7/7/2020, 11:45 AM: Canvas is not accessible at this time. The error displayed is that the "site can't be reached."