COVID-19 Symptom Attestation


Skype for Business Issues

Thursday, May 28, 2020 - 9:37am
Status: Resolved

5/29/2020, 10:50 AM, RESOLVED: EIS testing shows calls, instant messaging, and presence are now working normally for Skype for Business Enterprise Voice users, but they will continue to monitor and test. If you continue to experience issues, please contact the ATUS Help Desk at or

5/29/2020, 10:00 AM, UPDATE: Most of the issues appear to be resolved, but EIS staff are still testing and monitoring the situation. 

5/29/2020, 9:30 AM, UPDATE: The Help Desk is receiving calls this morning from Skype for Business Enterprise Voice users who can't receive calls. Some also report that instant messages are going straight to email. We are investigating these issues to see if they are connected to the issues from yesterday.

5/28/2020, 1:45 PM, RESOLVED: The Skype for Business issues have been resolved.

5/28/2020, 9:00 AM: Some Skype for Business Enterprise Voice users are experiencing issues that include error messages about "server issues affecting calls." EIS staff are investigating. PBX phones are not affected. The Enterprise Voice users that have been migrated to Microsoft Teams are not affected.

Adobe Creative Cloud Issues

Wednesday, May 27, 2020 - 10:19am
Status: Resolved

5/27/2020, 1:30 PM, UPDATE: Adobe appears to have resolved the Creative Cloud issues.

5/27/2020, 10:00 AM: Adobe is reporting multiple issues on their website that are affecting Adobe Creative Cloud users worldwide. If you are an affected Creative Cloud user, view Adobe's status page for details:

The following campus phone numbers are unavailable

Friday, May 22, 2020 - 4:48pm
Status: Resolved

5/22/2020, 4:30 PM: The following campus telephone numbers are being moved to Microsoft Teams this weekend and may not be available until Tuesday morning: ATUS Help Desk, Campus Operator, Classroom Services, College of Science and Engineering, Information Security, Purchasing Dept, Software Services, Student Technology Center, Telecom Help Desk, Web Help.

While the Help Desk is unreachable by phone, you can browse helpful articles or submit a request for assistance online by going to


Zoom users are not able to access content or pro-license features

Friday, May 22, 2020 - 12:32pm
Status: Resolved

5/22/2020, 12:50 PM: Zoom support has resolved this issue. Our Zoom users should now have access to licensed features, scheduled meetings, and to their previously recorded meetings.

*****Original Message Follows*****
5/22/2020, 12:30 PM: Zoom users appear to have lost their "pro" licenses that allow them to host meetings longer than 40 minutes. Some are reporting they do not have access to previous meetings or content. We are working with Zoom support to resolve the issue. Teams online meetings are not affected, and Teams can be used as a workaround. If you are viewing this alert in myWestern, click the heading of the alert to view the link for instructions on: How to host a meeting using Microsoft Teams.

Timesheet Issue

Friday, May 15, 2020 - 10:10am
Status: Resolved

5/15/2020, 3:30 PM, RESOLUTION: The timesheet issue has been resolved.

*****Original Message Follows*****
5/15/2020, 10:00 AM: Multiple staff are reporting issues opening or entering time on their timesheets. HR is aware of the issue and should have it resolved within a few hours.

Some WWU websites are not accessible

Thursday, May 14, 2020 - 3:53pm
Status: Resolved

5/14/2020, 4:00 PM: This issue has been resolved.

*****Original Message Follows*****
5/14/2020, 3:50 PM: Some WWU websites are not accessible at this time. Staff are diagnosing the issue.

Campus WiFi Issue

Thursday, May 14, 2020 - 12:23pm
Status: Resolved

5/14/2020, 1:05 PM: The campus WiFi issue has been resolved. If you continue to have difficulty connecting to the Internet, try forgetting and adding the network again or contact the ATUS Help Desk at 360-650-3333.

*****Original Message Follows*****
5/14/2020, 12:20 PM: The Help Desk is receiving reports about campus WiFi not working. Staff are investigating.

Outlook Web App issues

Wednesday, May 13, 2020 - 11:15am
Status: Resolved

5/13/2020, 1:00 PM, RESOLUTION: Microsoft has completed rolling back the change that caused the web app login issue. All users should now be able to sign into the Outlook web app successfully.

5/13/2020, 11:35 AM, UPDATE: Microsoft has identified the cause and is rolling back a recent change to restore service for the Outlook Web app. No ETA on when this solution will be complete, but some users may be able to access the Web app before others.

*****Original Message Follows*****
5/13/2020, 11:00 AM: Some people are encountering an error when they try to access their email or calendar via Outlook in a web browser. If you encounter an error, you may still be able to access your mail and calendar from the Outlook desktop application for Windows and macOS, or from the mobile Outlook app for iOS and Android. Staff are diagnosing the error for the web app. 

Brief (5 Minute) PBX Telephone Outage at 2:45 PM

Tuesday, May 12, 2020 - 2:35pm
Status: Resolved

5/12/2020, 2:50 PM: The restart is complete and PBX telephone service is now available.

*****Original Message Follows*****
5/12/2020, 2:45 PM: There will be an emergency restart of the campus PBX telephone service today that will result in a 5 minute outage. During this time calls to and from campus PBX phone numbers will not connect, and calls in progress will be disconnected. Skype for Business phones will not be impacted.

Brief (10 minute) Campus Telephone Outage at 2:45 PM

Friday, May 8, 2020 - 2:01pm
Status: Resolved

5/8/2020, 2:55 PM: The restart completed by 2:55 PM and all telephone services should be functioning normally.

*****Original Message Follows*****
5/8/2020, 2:45 PM: There will be an emergency restart of campus telephone services today that will result in a 10 minute outage. During this time calls to and from campus phone numbers will not connect, and calls between Skype/Teams phone users and PBX phone users will not connect. Calls already in progress will be disconnected, but should be able to reconnect 10 minutes later.