Our Internet Service Provider K20 will be updating security software to protect against Denial of Service attacks. While not expected, this maintenance work has the potential to impact campus Internet access between the hours of 10:00 PM and Midnight on Wednesday, August 10th.
A phishing message was first sent to hundreds of Western mailboxes around July 31st that contains the Subject Service - Help Desk and appears to come from email@example.com or firstname.lastname@example.org. Last week there were additional copies of this message sent to hundreds more. Do not click the link! Please delete this message from your inbox. These links are being blocked from Western's network, but if you click one of these links before the block is in place, and you were taken to a login web page: Please contact the ATUS Help Desk at x3333 for assistance. If you entered your credentials on the web page, you will want to reset your Western password immediately. View a screenshot of the message.
To perform important database software upgrades the following systems will be unavailable or have limited functionality beginning Sunday, July 31st at 12:00am (midnight) through 5:00pm: DataW - Student (BI-Query), Finance and HR Data Warehouse (Millennium) and Fact Book Reports. Please direct questions or concerns to Jeff.Packer@wwu.edu.
Bullseye Targeted Messaging will be unavailable due to maintenance Tuesday, July 19th, from 8:00am through 12:00pm (noon). Please refrain from attempting to access Bullseye during this time.
In preparation for the move from SharePoint 2013 to SharePoint Online, SharePoint 2013 was down from 8:00pm to about 10:00pm on Sunday evening, July 10.
Updated 7/12/16 8:00 AM: All telephones on campus should now be functional. The outage occurred Thursday afternoon and impacted roughly 1,000 phones on campus in 11 different buildings. University Police Dispatch phones were also affected, but service was restored to them by 9 a.m. Friday morning. Skype for Business Enterprise Voice (VOIP) telephones were not affected.
Your patience while repairs crews awaited repair parts was appreciated. If you continue to have any difficulty with your telephones, please contact Communications and Technology Services at (360)650-3600 or email@example.com.
To perform important software updates, Millennium/FAST was unavailable Thursday, June 16th from 8:00am to 5:00pm. Access was restored by 5:00pm that same day. Please direct questions to the ATUS Help Desk at x3333.