KACE Service Desk and Patching Service is online

Monday, November 28, 2016 - 8:54am
Status: Resolved

KACE is back online. The KACE service that is used by ATUS, the Viking Union, Woodring College of Education, and the College of Business and Economics is now available. Many faculty and staff use to submit requests for assistance with technology. KACE also provides asset tracking and patch management. EIS staff are working to restore service.

ITS Notification: Administrative Systems Upgrade, October 28th, 29th and 30th

Tuesday, October 18, 2016 - 10:10am
Status: Resolved

Administrative Systems Upgrade occurred on October 28th, 29th and 30th.  The following systems were unavailable or had limited functionality beginning Friday, October 28th at 7:00pm through Sunday, October 30th at 5:00pm:  Banner forms and reports, Banner Workflow (WWIS), Banner Travel and Expense (WWIS), eInvoice and procurement, Web4u (all Banner self-Service features in WWIS), Famis forms and discoverer reports, NolijWeb and Data Transfer, and Universal Account activation.  All upgrades have been completed and tested. If you have any issues or questions, please contact the ATUS Help Desk (  or 360.650.3333.

Phishing Alert! New Message From Blackboard Admin

Wednesday, October 5, 2016 - 3:27pm
Status: Resolved

A new phishing scam is making the rounds that has the subject: New Message From Blackboard Admin. The message asks you to click a link to access new messages posted on your Blackboard learning page, but Western no longer uses Blackboard. Do not click any links in the message! Please delete the message from your Inbox. If you clicked on a link and entered your credentials, please change your password (as well as your secret questions and answers) immediately and contact the Help Desk for assistance. Learn how to protect yourself from phishing scams at

ITS NOTIFICATION: Administrative Systems Upgrade October 14th

Thursday, September 29, 2016 - 12:28pm
Status: Resolved

To perform operating and database system updates, many administrative systems will be unavailable or will have limited functionality Friday morning, Oct 14th, between 12:00am until 6:00am.  Primary systems unavailable during this time include Banner INB, Workflow, Travel and Expense, Web4u, Student Health Services, FAMIS, Campuscall, Nolijweb and Data Transfer, Millennium FAST Finance and HR Data Warehouse, Millennium FAST Budget, BI-Query and Banner Student Data Warehouse, myWestern, Esign Forms, Housing and Dining Services. Please log off or shut down your workstation when you leave the office Thursday, October 13th.  Expected return to service is after 6:00am on April 8th. 

Services that will be available during the outage include the following: Email, Office 365, SharePoint, Canvas, Western Home Page, Library, VPN.  Please direct questions to the ATUS Help Desk x3333.


Brief Internet Outage this morning at 7:00 AM

Wednesday, August 31, 2016 - 9:30am
Status: Resolved

There was a brief Internet outage this morning that was caused by a problem on our Internet Service Provider's network (K20). The outage was between 7:00 and 7:20 AM.

Wireless Network Change

Wednesday, August 31, 2016 - 9:10am
Status: Resolved

A configuration change to Western's wireless networks will mean greater security for our internal network and services. The firewall between our wireless network and the internal campus network will continue to allow wireless users to connect to most campus services. If you experience difficulty accessing a server or service that you previously could access from the wireless network, please notify the ATUS Help Desk at 

Beware of bogus "Meeting Notification" emails!

Monday, August 29, 2016 - 10:55am
Status: Active

Beware of fake meeting notifications that may ask you to click on a link and then sign-in on a bogus WWU universal login page. We are continuing to monitor these phishing campaigns and block the remote malicious websites. For more information on how to spot a phishing scam, visit Phishing: How to Protect Yourself from Fraudulent Emails

Western's home page and sites hosted on CampusWeb are back Online

Friday, August 19, 2016 - 9:28am
Status: Resolved

CampusWeb is back online. Sites hosted on CampusWeb, including Western's home page at were unavailable earlier today. During the outage visitors saw a maintenance page with links to some available sites and services.

Internet Connection Maintenance tonight from 10:00 PM to Midnight

Wednesday, August 10, 2016 - 11:16am
Status: Resolved

Our Internet Service Provider K20 will be updating security software to protect against Denial of Service attacks. While not expected, this maintenance work has the potential to impact campus Internet access between the hours of 10:00 PM and Midnight on Wednesday, August 10th. 

Phishing Scam from!

Monday, August 1, 2016 - 8:20am
Status: Resolved

A phishing message was first sent to hundreds of Western mailboxes around July 31st that contains the Subject Service - Help Desk and appears to come from or Last week there were additional copies of this message sent to hundreds more. Do not click the link! Please delete this message from your inbox. These links are being blocked from Western's network, but if you click one of these links before the block is in place, and you were taken to a login web page: Please contact the ATUS Help Desk at x3333 for assistance. If you entered your credentials on the web page, you will want to reset your Western password immediately. View a screenshot of the message.

Find out how to recognize fraudulent email messages!