Ransomware Alert

Friday, May 12, 2017 - 4:36pm
Status: Active

Global news agencies are reporting the spread of ransomware infections in many countries around the world today. Ransomware is a type of malicious software that infects a computer and restricts access to the computer or its data until a ransom is paid to unlock it. Ransomware usually does this by encrypting files like documents and images. It can also encrypt files stored on a network drive or connected external drive. Paying the ransom is discouraged since there is no guarantee that the files will be decrypted. Removing the ransomware and restoring files from backup is a better approach. The best approach is to avoid ransomeware in the first place by keeping your software up to date, running antivirus software, and by carefully avoiding phishing scams that trick you into installing malware. 

Technical support staff at Western work hard to keep operating systems and software up to date, but you should make sure your personally owned computers are updated as well. The following links will take you to Microsoft and Apple web pages: Update Windows | Update MacOS

Millennium/FAST is down for scheduled maintenance today

Thursday, May 11, 2017 - 11:11am
Status: Resolved

To perform important software updates, Millennium/FAST is unavailable today: Thursday, May 11th from 8:00am to 5:00pm. 

Phishing Alert! Your Western account will expire soon

Wednesday, May 10, 2017 - 2:53pm
Status: Resolved

A new phishing scam is making the rounds today. If you see a message in your inbox with the subject, Your Western account will expire soon, please delete it. The message appears to come from an address and says it was sent by the Help Desk, but the hyperlink that says Click here to proceed points to a non-Western website. The link has been blocked. If you already clicked the link please contact the ATUS Help Desk at 360-650-3333 for assistance checking your computer and changing your password. 

Office 365 and Outlook on the Web issues Resolved

Wednesday, May 10, 2017 - 1:02pm
Status: Resolved

Office 365 Web apps (including Outlook) were not accessible earlier on May 10. This Microsoft outage affected customers outside of Western as well. Microsoft has identified the change that caused the problem, and they have corrected it. You should be able to sign into Office 365 now. 

FBI PSA warns of recent fraud schemes targeting universities

Friday, May 5, 2017 - 4:22pm
Status: Resolved

On May 5th, 2017, the Cyber Division of the FBI released a PSA regarding recent fraud schemes targeting universities and their students. Please review the attached report for examples of recent schemes and tips for how to avoid them.PDF icon PSA - Academia - 5 May 2017 v2.pdf

If you have any questions or concerns, please contact the ATUS Help Desk at 360-650-3333 or Or contact your area tech support, or

Campus WiFi Issue has been Resolved

Friday, May 5, 2017 - 12:20pm
Status: Resolved

The campus wireless network issue that caused devices to drop their connections has been resolved. If your device is not connecting, turn your Wifi connection off and on again or restart your device. If you continue to have problems connecting, please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123.

Dear Employee Email -DON'T CLICK

Wednesday, May 3, 2017 - 3:44pm
Status: Resolved

Email with Subject: Important message from WWU Faculty/Staff with the "Importance High" is a phishing attempt. Please do not click on the link in the email.  If you have already clicked, please change your password immediately and contact the Help Desk x3333 for further assistance.  For questions about this scam and others, please contact us at or call x3333.

Intermittent Login Issues

Friday, April 28, 2017 - 10:48am
Status: Resolved

The intermittent login authentication issues affecting wireless, myWestern, Canvas, and some other systems should be resolved. If you are still experiencing issues, please contact the Help Desk at or 360.650.3333. (Updated 04.28.2017, 1:35 p.m.)

Brief Internet Service Maintenance at 6:00am on April 27th

Wednesday, April 26, 2017 - 5:01pm
Status: Resolved

Necessary maintenance to our Internet Service Provider connection was scheduled for 6:00am on Thursday the 27th. This work may have disrupted Internet connectivity for several minutes shortly after 6:00am. 

Banner Forms taking up to a minute to load

Friday, April 21, 2017 - 9:21am
Status: Resolved

Banner Forms (Banner INB) is taking an unusually long time to load today. You may see a spinning Java logo for about 45 seconds or so before it finally opens. EIS and EAS staff are working to resolve the issue. Please be patent and the application should load. If not, please contact the ATUS Help Desk at 650-3333 for assistance.