Friday, May 12, 2017 - 4:36pm
Global news agencies are reporting the spread of ransomware infections in many countries around the world today. Ransomware is a type of malicious software that infects a computer and restricts access to the computer or its data until a ransom is paid to unlock it. Ransomware usually does this by encrypting files like documents and images. It can also encrypt files stored on a network drive or connected external drive. Paying the ransom is discouraged since there is no guarantee that the files will be decrypted. Removing the ransomware and restoring files from backup is a better approach. The best approach is to avoid ransomeware in the first place by keeping your software up to date, running antivirus software, and by carefully avoiding phishing scams that trick you into installing malware.
Technical support staff at Western work hard to keep operating systems and software up to date, but you should make sure your personally owned computers are updated as well. The following links will take you to Microsoft and Apple web pages: Update Windows | Update MacOS
Thursday, May 11, 2017 - 11:11am
To perform important software updates, Millennium/FAST is unavailable today: Thursday, May 11th from 8:00am to 5:00pm.
Wednesday, May 10, 2017 - 2:53pm
A new phishing scam is making the rounds today. If you see a message in your inbox with the subject, Your Western account will expire soon, please delete it. The message appears to come from an @wwu.edu address and says it was sent by the Help Desk, but the hyperlink that says Click here to proceed points to a non-Western website. The link has been blocked. If you already clicked the link please contact the ATUS Help Desk at 360-650-3333 for assistance checking your computer and changing your password.
Wednesday, May 10, 2017 - 1:02pm
Office 365 Web apps (including Outlook) were not accessible earlier on May 10. This Microsoft outage affected customers outside of Western as well. Microsoft has identified the change that caused the problem, and they have corrected it. You should be able to sign into Office 365 now.
Friday, May 5, 2017 - 4:22pm
On May 5th, 2017, the Cyber Division of the FBI released a PSA regarding recent fraud schemes targeting universities and their students. Please review the attached report for examples of recent schemes and tips for how to avoid them. PSA - Academia - 5 May 2017 v2.pdf
If you have any questions or concerns, please contact the ATUS Help Desk at 360-650-3333 or email@example.com. Or contact your area tech support, or InfoSec@wwu.edu
Friday, May 5, 2017 - 12:20pm
The campus wireless network issue that caused devices to drop their connections has been resolved. If your device is not connecting, turn your Wifi connection off and on again or restart your device. If you continue to have problems connecting, please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123.
Wednesday, May 3, 2017 - 3:44pm
Email with Subject: Important message from WWU Faculty/Staff with the "Importance High" is a phishing attempt. Please do not click on the link in the email. If you have already clicked, please change your password immediately and contact the Help Desk x3333 for further assistance. For questions about this scam and others, please contact us at Helpdesk@wwu.edu or call x3333.
Friday, April 28, 2017 - 10:48am
The intermittent login authentication issues affecting wireless, myWestern, Canvas, and some other systems should be resolved. If you are still experiencing issues, please contact the Help Desk at firstname.lastname@example.org or 360.650.3333. (Updated 04.28.2017, 1:35 p.m.)
Wednesday, April 26, 2017 - 5:01pm
Necessary maintenance to our Internet Service Provider connection was scheduled for 6:00am on Thursday the 27th. This work may have disrupted Internet connectivity for several minutes shortly after 6:00am.
Friday, April 21, 2017 - 9:21am
Banner Forms (Banner INB) is taking an unusually long time to load today. You may see a spinning Java logo for about 45 seconds or so before it finally opens. EIS and EAS staff are working to resolve the issue. Please be patent and the application should load. If not, please contact the ATUS Help Desk at 650-3333 for assistance.