Alerts

P: Drive, S: Drive, and other network shares unavailable from Midnight to 2:00 AM

Tuesday, April 21, 2020 - 4:44pm
Status: Resolved

4/22, 2020, 1:05 AM Update: All network shares were back in service by 1:05 AM. 
 

*****Original Message Follows*****
4/22,2020, Midnight to 2:00 AM: In order to complete installation of critical security updates, msfs-share and msfs-util will be restarted at Midnight. These servers host the P: Drive, S: Drive, and other network shares. They also host departmental Campusweb pages (sites not hosted in Drupal or WordPress). The restart is scheduled for 2 hours, but it will likely take less than one hour. 

Outlook Email was not accessible for some users

Monday, April 20, 2020 - 6:32pm
Status: Resolved

4/21/2020, 7:45 AM: Microsoft resolved this issue last night, and all mailboxes should now be accessible. If you continue to experience issues, please contact the ATUS Help Desk.

*****Original Message Follows*****
4/20/2020, 6:30 PM: Microsoft is investigating an issue that is causing some users to experience "error 500" when accessing their mailbox from any protocol (Outlook desktop app, mobile app, Web app, IMAP). There is no workaround at this time.

Urgent Reboot of Services Today starting at 3:00 PM

Wednesday, April 15, 2020 - 3:04pm
Status: Resolved

4/15/2020, 4:50 PM: All services have been restored but some will take a bit of time before they return to full service. If you notice any issues with campus systems or applications, other than slower responsiveness for a few hours, please contact the Help Desk.

4/15/2020, 4:10 PM: The virtual service management system has rebooted, and servers are starting to come back online. Esign Web Forms are working again.

*****Original Message Follows*****
4/15/2020, 3:00 PM: To prevent a large-scale disruption of a number of services, an urgent reboot of our virtual service management system is required this afternoon at 3:00 p.m. It is difficult to estimate the time frame for the outage but our best estimate currently is that it will take about an hour.

Although many systems and services will be impacted, the services that could impact the largest number of users include:

  • msfs-share, which includes the P: drive (facshare) and S: drive (class)
  • CampusWeb - static HTML pages not on drupal
  • ATUS Media Server (contains TLT and STC-related websites/services)
  • AiM IQ (BI functions in AiM)
  • Electronic Access Control (doors will still work, but FM won't be able to update access when the server is down)
  • Student/Employee Photos Server (Western Card Office)
  • Esign Web Forms
  • EMS
  • Bullseye Targeted Messaging

The system affects several departmental virtual servers as well as development and test servers. Departmental staff have been notified.

Administrative Systems Maintenance until Noon on 3/28

Friday, March 27, 2020 - 8:57pm
Status: Resolved

3/27/2020, 5:00 PM: Web4U, Banner, and other administrative systems will be offline for scheduled maintenance until Noon on Saturday the 28th. See the email announcement from the ATUS Help Desk for details. 

New Pet Sitting Email Scam

Wednesday, March 18, 2020 - 12:01pm
Status: Resolved

3/18/20: A new pet sitting job scam was sent to many WWU mailboxes today. Please delete this message if you find it, and do not communicate with the address in the message. If you have already corresponded with the address, contact the ATUS Help Desk at 360-650-3333 or at helpdesk@wwu.edu. View a screenshot of this message. Review our documentation on how to avoid scams at http://atus.wwu.edu/security 

Canvas Issues

Thursday, March 12, 2020 - 6:32pm
Status: Resolved

3/12/20 6:50 PM, UPDATE: Instructure has resolved the issue. 

3/12/20 6:30 PM: Some users are experiencing page errors when accessing Canvas. Instructure is working to resolve the issue. You can check their site for updates https://status.instructure.com/

PBX Voicemail and Auto-Attendant maintenance 4:30 to 5:00 PM Wednesday the 12th - Completed

Wednesday, February 12, 2020 - 2:15pm
Status: Resolved

2/12/20, 4:50 PM, UPDATE: The maintenance has completed and both voicemail and auto-attendant services are back online.

*****Original Message Follows*****
2/12/20, 2:15 PM: Centurylink needs to perform maintenance on the PBX voicemail and auto-attendant services from 4:30 to 5:00 PM this afternoon. This is a followup to the maintenance performed yesterday afternoon. The auto-attendant service is what provides the phone-tree options you encounter when you call a main office number. Regular telephone calls will not be affected, and Skype for Business Enterprise Voice is not impacted.

PBX Voicemail and Auto-Attendant maintenance 4:30 to 5:30 PM Tuesday the 11th

Tuesday, February 11, 2020 - 2:43pm
Status: Resolved

2/11/20, 5:30 PM, UPDATE: The maintenance has completed. Voicemail and auto-attendant services are now operational. 


*****Original Message Follows*****
2/11/20, 2:40 PM: EIS needs to perform unanticipated maintenance on the PBX voicemail and auto-attendant services from 4:30 to 5:30 PM this afternoon. The auto-attendant service is what provides the phone-tree options you encounter when you call a main office number. Regular telephone calls will not be affected, and Skype for Business Enterprise Voice is not impacted.

PBX Voicemail Issues Resolved

Wednesday, February 5, 2020 - 9:50am
Status: Resolved

2/5/20, 9:45 AM: This morning there were reports of issues with voicemail, auto-attendant greetings, and other features associated with our PBX phone system. All features and services should now be functioning normally.

NolijWeb is back up

Monday, January 27, 2020 - 4:22pm
Status: Resolved

1/27/2020, 5:25 PM, UPDATE: NolijWeb is now available.

*****Original Message Follows*****
1/27/2020, 4:20 PM: NolijWeb is currently unavailable. 

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