Alerts

Scan to Email from Ricoh Copiers is not working - Resolved

Wednesday, June 26, 2019 - 9:40am
Status: Resolved

6/26/2019, 4:45 PM, UPDATE: Messages that have been queued since yesterday afternoon are now being delivered. The volume of queued messages means it might take several hours for all messages to deliver.

6/26/2019, 4:30 PM, UPDATE: Our staff are still working with Microsoft to resolve this issue.

*****Original Message*****
6/26/2019, 8:00 AM: Scan to email functionality, available on Ricoh copiers in many campus offices, is not working at this time. This is related to the SMTP issues affecting Bullseye and Esign. As a workaround, you can use your smartphone to save a photo of a document to your OneDrive. Ricoh copiers can also scan to USB or to a network folder (if configured). Contact Copier Support if you need assistance: 360-650-7969.

Bullseye and Esign messages are not being delivered - Resolved

Wednesday, June 26, 2019 - 7:43am
Status: Resolved

6/26/2019, 4:45 PM, UPDATE: Messages that have been queued since yesterday afternoon are now being delivered. The volume of queued messages means it might take several hours for all messages to deliver.

6/26/2019, 4:30 PM: Our staff are still working with Microsoft to resolve this issue.

*****Original Message*****
6/26/19, 7:30 AM: Email messages sent by Bullseye and Esign are not currently being delivered. EIS staff are investigating. This may also impact other services and devices that relay email through our on-campus SMTP gateway, including devices with a scan-to-email feature and systems that send automated messages.

Intermittent myWestern Issues - Resolved

Tuesday, June 11, 2019 - 3:38pm
Status: Resolved

6/11/2019, 5:45PM, Update: myWestern is no longer experiencing intermittent outages.

*****Original Message*****

6/11/2019, 3:25 PM: myWestern  is experiencing intermittent outages. In the meantime you can access many campus services directly:

Millennium/FAST is down for scheduled maintenance until 3:00 PM

Tuesday, June 11, 2019 - 1:09pm
Status: Resolved

6/11/2019, 3:05 PM: Millennium/FAST is now available.

*****Original Message*****
6/11/2019, 1:00 PM to 3:00 PM: To perform important software updates, Millennium/FAST will be unavailable from 1:00 PM to 3:00 PM

Wilson Library WiFi Issues

Tuesday, May 28, 2019 - 8:44am
Status: Active

5/28/19, 8:55 AM, UPDATE: Wireless access in the Wilson Library building has been restored.

*****Original Message*****
5/28/19, 8:30 AM: WWU wireless networks (WWUwireless, WWUwireless-Secure, WWUwireless-Guest) are unavailable throughout parts of Wilson Library. EIS is in the process restoring service.

Degree Works is offline for scheduled maintenance

Friday, May 10, 2019 - 5:06pm
Status: Resolved

5/10/2019, 5:00 PM: In order to perform required content updates for the 2019-20 university catalog, Degree Works will be unavailable from 5:00 PM until as late as 10:00 PM this Friday, May 10, 2019. Please see the announcement for details.

OneDrive and SharePoint Issues - Resolved

Thursday, May 2, 2019 - 1:19pm
Status: Resolved

5/2/2019, 2:10 PM, UPDATE: Microsoft has identified and corrected a DNS configuration issue that prevented some users from accessing Office 365 services. 

5/2/2019, 1:35 PM, UPDATE: These issues are affecting many Microsoft cloud customers beyond Western. The intermittent nature of these issues means some of our faculty, staff, and students are not experiencing any problems.

*****Original Message*****
5/2/2019, 1:15 PM: Many people are experiencing slow load times and error messages when they try to access content stored in SharePoint online. This may impact SharePoint sites, Office 365 Group file storage, Teams file storage, and personal OneDrive. We are investigating.

PBX Phone System Outage in CF, AI, and AW

Monday, April 29, 2019 - 2:44pm
Status: Active

4/29/2019, 2:50 PM, UPDATE: PBX phone service has been restored for the affected buildings. A contractor had turned off a main panel that caused the outage. Connectivity has been restored. If you continue to experience phone problems please email telecom@wwu.edu with your location and extension. 

*****Original Message*****
4/29/2019, 2:35 PM: PBX phone service is out for the following locations: CF, AI & AW. 

Degree Works is back online after scheduled maintenance

Friday, April 26, 2019 - 4:56pm
Status: Resolved

4/26/2019, 9:00 PM, UPDATE: Degree Works is back online.

*****Original Message*****
4/26/2019, 5:00 PM: In order to perform required database upgrades, Degree Works will be unavailable from 6:00 PM until as late as 9:00 PM this Friday, April 26, 2019.

Everyone Print mobile printing issues

Thursday, April 4, 2019 - 4:40pm
Status: Resolved

4/17/2019, 12:00 PM, UPDATE: EVPrint jobs are now processing and can be printed.

4/8/2019, 9:30 AM, UPDATE: We are continuing to work with the vendor to resolve this issue. 

*****Original Message*****
4/4/2019, 4:00 PM: When a job is uploaded to EVPrint.wwu.edu, the status never changes from “Awaiting processing.” Staff are investigating.

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