Phishing Alert! Subject is "Western Washington University"

Monday, February 12, 2018 - 4:38pm
Status: Resolved

2/12/2018: The latest phishing scam finding its way into Western mailboxes has the subject "Western Washington University" and the message text notifies you that you have "(3) important unread messages from Western." The messages appear to be coming from an external sender, and the link in the message takes you to a fake login page. Please delete this message if you have a copy in your Inbox. If you already clicked the link, reset your password and contact the Help Desk at 360-650-3333. See an example of this message.

Internet connectivity issue Update

Friday, February 2, 2018 - 4:32pm
Status: Resolved

2/2/2018 4:45 PM: Western's primary internet connection has been restored. The state K20 network engineers are still working to resolve an issue that may or may not impact us again. They expect this work to be complete by 10:00 PM.

*************Original Message Follows**************
2/2/2018 4:25 PM: A problem on the state K20 network has caused Western to fail over to our slower backup connection. Expect longer loading times and occasional errors when connecting to websites and remote services like email and Office 365. 

Student Printing issues for web release only - Resolved!

Wednesday, January 31, 2018 - 12:56pm
Status: Resolved

1/31/2018 2:00 PM: Web release is now available again.Students can now release print jobs from the desktops in computer labs and other student printing locations.

**************Original Message Follows**************
1/31/2018 11:00 AM: When students try to print by using the desktop icon in the computer labs (web release), they receive an error that the page tried to redirect them too many times. EIS staff are working to resolve this issue. In the meantime it is still possible to print documents by using a print release station. Students who are in locations without print release stations can use

Some folders are not visible in Outlook

Wednesday, January 31, 2018 - 12:11pm
Status: Resolved

1/31/2018 11:00 AM Microsoft issued an alert about a problem that is preventing some folders from appearing in Outlook. They are working to resolve the issue. If you are missing folders in Outlook, they should be visible again once the problem is resolved.

Phishing Alert! Subject: New Documents

Monday, January 29, 2018 - 9:29am
Status: Resolved

A new phishing scam arrived in many WWU mailboxes with the subject New Documents. Please delete this email if you received it. The remote website that the message links to has been blocked from on campus connections. See examples of this and other phishing messages or view our tips for recognizing phishing scams. If you have clicked a link in any of these suspicious messages, we urge you to change your password and security questions immediately

Intermittent Wireless Issues in Residence Halls

Friday, January 26, 2018 - 9:30am
Status: Active

2/5/2018 9:00 AM: ResTek staff are still working with EIS to troubleshoot intermittent wireless issues. Over the weekend they also received some reports of wired connections dropping connectivity. Please contact ResTek if you are unable to connect from within the residence halls.

**************Original Message Follows************
1/26/2018 9:00 AM: ResTek staff continue to receive calls from some residents who are experiencing difficulty connecting to, or staying connected to, WiFi in the residence halls. ResTek staff continue to work with EIS to determine the root cause of the issues. This does not impact WiFi on the main campus non-residential network. The latest details are available on the ResTek website. 

Telephone Outage on South Campus - Service Restored

Monday, January 22, 2018 - 9:23am
Status: Resolved

1/22/2018 1:15 PM: Centurylink has restored telephone service on South Campus.

1/22/2018 10:00 AM: Centurylink has diagnosed the issue and is awaiting the delivery of a replacement part. They expect to  have the part within 2 to 3 hours, and to have service restored later in the afternoon. 

***********Original Message Follows*************
1/22/2018 9:15 AM: A power outage at the Communications Facility has caused a telephone outage for CF, AI, and AW buildings. This outage affects 328 "PBX" phones, which are the older style phones still in many offices around campus. Users of the newer Skype for Business Enterprise Voice telephones and soft-phones are not impacted. Centurylink is responding to the outage. 

"Job Opening" Email Scam Targeting Students

Thursday, January 18, 2018 - 4:09pm
Status: Resolved

A recent phishing scam to hit campus is falsely advertising the need for a "Personal Assistant." The scammer contacts students asking if they want a job as a Personal Assistant for a reasonable amount of money.  They often have the student run one or two innocuous errands and then let the student know that they have had to leave the country on business. Then they send the student a large check by Federal Express, UPS or Priority Mail—several thousand dollars and tell them to cash it, keep a portion for their pay (like $400-500) and send money orders to the “employer” as he/she can’t access their bank account overseas.  Of course, the initial check is bad and the student could end up being out up to several thousands of dollars.
Visit Western's Student Employment website for information on recognizing and reporting scams.

VPN issue affecting on-campus connections has been resolved

Thursday, January 18, 2018 - 10:39am
Status: Resolved

1/18/18 11:30 AM: VPN service is now available for on-campus connections as well as off campus.

************Original Message Follows************
1/18/18 10:30 AM: VPN Service is not available from on campus at this time. VPN service from off campus is not affected. Most VPN users connect from off campus, but some VPN connections are routinely made from on-campus as well. VPN is necessary for accessing some secure services (e.g., Banner) from WWUwireless-Secure. At  this time attempts to connect to from on campus result in an error that says, "Connection attempt has timed out. Please verify internet connectivity." EIS staff are working to resolve the issue. 

VPN service has been restored

Tuesday, January 16, 2018 - 9:10am
Status: Resolved

1/16/18 9:05 AM: The VPN service was unavailable this morning, but the issue has been resolved. Prior to resolution any attempts to connect produced an error that said "The secure gateway has rejected the connection attempt..." This issue has been resolved, and VPN connections are now possible.