Phishing Alert! Messages appear to be from President and from Help Desk

Monday, November 20, 2017 - 11:16am
Status: Active

Two phishing messages were delivered to many WWU mailboxes this weekend. One appeared to come from President Randhawa, and urges you to click on a suspicious link. The Subject is "Fw: Important Message from the President - Western Washington University Employee Communications (11/20/2017)" The other message has the subject "Important Update" and it urges you to "Click Here" to "validate" your Office 365 account.

Delete these messages from your Inbox if you received them. The links to remote sites have been blocked from devices on Westerns wired and wireless networks. If you clicked the link before it was blocked, or you clicked it from off-campus, it is important that you change your password AND your secret questions/answers immediately... even if you do not remember entering your credentials on the remote site. We also recommend that you scan your computer for viruses. 

To see examples of recent phishing scams, visit and click on the Security icon. 

Intermittent Internet Outages and Slowness - Resolved

Friday, November 17, 2017 - 11:45am
Status: Resolved

3:40 PM: The vendor that provides our primary connection has located the break in the fiber and repaired it. Campus Internet connectivity has been restored to normal operation. If any of your Internet connected applications are still having trouble, please restart your computer. 

2:00 PM: The vendor that provides our connection to the state K20 network (our primary Internet Service Provider) has identified the source of the failure and are actively working to re-route our connection. They are unable to provide an estimated time to recovery at this moment.

*************Original Message Follows****************

11/17/17: There was a brief campus-wide Internet outage from approximately 11:35am to 11:40am. Connectivity continues to be intermittent or slow. Some applications like the Outlook client may not be able to update. Outlook messages might also queue up in your mailbox until connectivity is restored.Outlook will automatically send those messages as soon as it has a solid connection.
EIS staff are investigating.

SharePoint and Office365 issues for Internet Explorer and Edge browsers​

Wednesday, November 15, 2017 - 11:03am
Status: Resolved

11/16/17 at 8:00am: Microsoft has resolved this issue. Internet Explorer and Edge browser are now able to access SharePoint Online.

****************Original Message*****************

ISSUE (11/15/17 at 8:00am)
This issue is only affecting users attempting to access SharePoint Online sites through Internet Explorer (IE) or Edge browsers. You may see a blank page instead of the expected content. Microsoft is working to resolve the issue.

If you encounter this issue: Please use another Web browser like Chrome, Firefox, or Safari to access the site until Microsoft resolves the issue for their browsers.

PBX Maintenance 11/8/2017 from 5:00 to 6:00 PM

Wednesday, November 8, 2017 - 4:55pm
Status: Resolved

Between 5:00PM and 6:00PM tonight, there will be an intermittent outage of calling between the two campus phone systems (traditional analog phones and Skype4Business Enterprise Voice phones).

If you are unable to reach an on-campus extension using 4-digit dialing during this period, please try again using the 10-digit number (1-360-650-xxxx).  

Please note that if you have an emergency during this window, we recommend dialing 911 instead of 3911, as there is a small chance that 3911 may not work properly during the 1-hour maintenance window.

Administrative Systems Upgrade on November 3rd, 4th and 5th

Saturday, November 4, 2017 - 2:41pm
Status: Resolved

To perform important Banner software updates and apply critical bug fixes, some administrative application systems were unavailable or had limited functionality beginning Friday, November 3, at 07:00pm through Sunday, November 5, at 5:00pm. 

Websites hosted on CampusWeb were down this morning

Friday, October 27, 2017 - 8:35am
Status: Resolved

8:35 AM: Websites hosted on CampusWeb are now accessible. 

10/27/2017 8:20 AM: Websites hosted on CampusWeb are currently unavailable. This include departmental websites that are not hosted on Drupal, CampusPress (WordPress) or other platforms.

Millennium/FAST scheduled maintenance is complete

Thursday, October 26, 2017 - 10:07am
Status: Resolved

10/27/2017 11:15 AM: The maintenance is complete. Millennium/FAST is available and ready for use.

*****Original Message*****

To perform important software updates, Millennium/FAST will be unavailable from 8:00 AM on Thursday, Oct. 26th to 5:00 PM on Friday, Oct. 27th. See the myWestern announcement for details.

Wireless Network Issues Resolved

Monday, October 23, 2017 - 9:05am
Status: Resolved


11:45 AM: The wireless issues should now be resolved. If you continue to have difficulty, try restarting your device or removing and connecting to the wireless network again. Please report any continued issues to the Help Desk at 360-650-3333.

9:40 AM: Wireless is now working in Miller and Eden's Hall. We expect service to be restored to all of campus shortly.

*** Original message ***

10/23/2017 9:00 AM: The ATUS Help Desk has received multiple reports of issues connecting to WWUwireless-Secure in Arntzen Hall, Carver, Bond, PAC, Humanities, Engineering, Miller Hall, and Edens Hall. Staff are investigating.

Phishing Attacks Targeting WWU

Monday, October 23, 2017 - 8:32am
Status: Resolved

Multiple phishing attacks have reached WWU mailboxes in recent weeks. The remote sites are being blocked as we are made aware of new phishing messages, but please be careful when messages contain hyperlinks or attachments that are not expected or have little contextEven if the message appears to come from someone you know, treat it with suspicion if it contains links or attachments you do not expect. Visit the ATUS security page to see examples of recent phishing messages and to view our tips on how to recognize phishing. 

If you received any of these messages in your mailbox, please delete them. If you have already clicked a link in the message and entered your username and password, you will need to change your password and security questions immediately. If you have any questions, please contact the Help Desk at 360.650.3333.

Power outages affecting WWU technology services

Wednesday, October 18, 2017 - 5:05pm
Status: Resolved

10/18/2017 at 5:00PM: Numerous storage areas were temporarily unavailable between 4:40 and 4:55 PM due to power outages caused by high winds, including user drives (U: drives), P: drive, many other drive letter volumes, some administrative and academic apps, and departmental websites hosted on As of 5:00 PM most services are available, but the wind storm is still blowing.

Office 365 apps and storage, Canvas, and other cloud services are not affected (OneDrive, SharePoint, Office 365 Groups, etc.). For questions, please contact the Help Desk at 360.650.3333.