COVID-19 Symptom Attestation


Degree Works Currently Unavailable - Resolved

Tuesday, December 8, 2020 - 5:26pm
Status: Resolved

12/9/2020, 8:00 AM, RESOLVED: Degree Works is now available.

12/8/2020, 5:30 PM: Degree Works is currently unavailable. The problem is being investigated; a resolution is expected sometime Wednesday. This message will be updated when service has been returned.

Update: Emergency Call Boxes

Monday, November 23, 2020 - 8:17pm
Status: Active


01.05.2021, 3:00 p.m.
Repair parts have been received. Waiting on vendor programming.

12.03.2020, 1:00 p.m.
The problem has been isolated and replacement parts are being procured.

12.01.2020, 4:00 p.m.
The emergency call boxes can communicate with Public Safety but Public Safety is still unable to transmit back to the caller. We continue to work with the vendor to resolve.

11.25.2020, 10:15 a.m.:
Limited functionality has been restored to the emergency call boxes. Users can talk to Public Safety and Public Safety can hear your voice and know your location but they cannot transmit back to you yet.

*** Original message ***
The university's emergency call boxes (blue phones) are currently unavailable. The problem is being addressed. For emergencies, please dial 911 or 360.650.3911.

CampusPress Issues Affecting Some WWU Websites

Monday, October 26, 2020 - 8:18pm
Status: Resolved

11/3/2020, 3:30 PM, RESOLVED: CampusPress says the issue should now be fully resolved.

10/28/2020, 10:00 AM: CampusPress is still working on a total resolution. We are still receiving reports of some WWU CampusPress sites that load slowly or do not load at all.

10/27/2020, 9:00 AM: CampusPress reports that a small percentage of sites continue to see occasional performance problems and short outages, but they are working to restore full service. Details available at

10/26/2020, 8:00 PM: CampusPress reports that access to most sites has been restored, while others sites may continue to produce errors.

10/26/2020: WWU websites hosted on CampusPress (WordPress) may not load or may be slow to load. CampusPress is working to resolve the issue and will continue to post updates on their system status page:

Some calls to off-campus numbers cannot be connected

Wednesday, October 21, 2020 - 11:31am
Status: Resolved

10/22/2020, 9:55 AM, RESOLVED: PBX and Skype for Business users should now be able to dial external numbers and contact Campus Police. If you continue to have any issues, please report them to the Telecom Help Desk at 360-650-3600 or

10/22/2020, 8:00 AM: Our phone service provider identified an equipment failure last night, but will not have the replacement part until some time today. If you have an emergency, please call 911 rather than calling Campus Police. Teams Voice users are not affected.

10/21/2020, 3:00 PM: Our phone service provider is still troubleshooting the issue.

10/21/2020, 11:30 AM: One of the two circuits that provides phone service to campus has gone down.  We have reported the outage to our provider.    
- PBX (legacy phone system) users cannot call off-campus phone numbers.
- Skype For Business (legacy VOIP phone system) users cannot call off-campus numbers.

Teams Voice users are unaffected by this outage.  Incoming calls to all phone systems work normally.

Degree Works is Now Available

Wednesday, October 21, 2020 - 8:17am
Status: Resolved

10/26/2020, 5:30 PM: Required upgrades are complete and Degree Works is now available.

10/26/2020, 8:00 AM: Degree Works remains unavailable on Monday, October 26, 2020 in order to complete required system upgrades. The system is anticipated to become available by 8:00 AM on Tuesday, October 27, 2020.

10/21/2020, 8:00 AM: In order to perform required upgrades, Degree Works will be unavailable from 8:00 AM on Wednesday, October 21 until as late as 8:00 AM on Monday, October 26, 2020.   

Banner Service Restored

Tuesday, October 13, 2020 - 4:26pm
Status: Resolved

10/13/2020, 5:40 PM, RESOLVED: Banner service has been restored. If you continue to experience any issues, please report them to the ATUS Help Desk at

10/13/2020, 5:20 PM, UPDATE: Some staff are now reporting that they can access Banner while connected to VPN, but we are continuing to monitor the situation. 

10/13/2020, 4:20 PM: Attempts to connect to Banner may result in a "page not found" error even when connected to VPN. We are investigating the issue.

Administrative Systems Maintenance has been Completed

Friday, October 9, 2020 - 3:17pm
Status: Resolved

10/10/2020, 11:30 AM: The system upgrade has been completed. All systems are now available. 

10/9/2020: To perform operating and database system updates, the following systems will be unavailable or will have limited functionality from 5:00 PM on Friday, October 9th, until 5:00 PM on Saturday, October 10th: Banner 9 AdminPages, Banner Workflow (WWIS), Banner Travel & Expense (WWIS), Esign Administrative Web Forms, eInvoice and eProcurement, Web4U (All Banner Self-Service features in WWIS), NolijWeb and DataTransfer, and DegreeWorks. 

Systems that will still be available include Canvas, Email, Microsoft 365 apps, Zoom, and more. For complete details see the email announcement that went to all faculty, staff, and students from the ATUS Help Desk. 

Microsoft 365 Issues affecting Teams, Outlook, and More

Wednesday, October 7, 2020 - 12:50pm
Status: Resolved

10/7/2020, 5:00 PM, RESOLVED: Microsoft reports that all services are now working normally. They traced the issue to a network congestion problem in their cloud infrastructure.

10/7/2020, 2:20 PM, UPDATE: Microsoft reports that Teams, OneDrive, and SharePoint services are healthy, but some individuals may still encounter issues with Exchange Online (Outlook) related services.  

10/7/2020, 12:30 PM: Microsoft reports that users may encounter issues accessing or using features in Microsoft Teams, Exchange Online (Outlook), and SharePoint Online/OneDrive for Business. So far reports to the Help Desk have mostly reported issues with Teams chat, status/presence indicators, and possibly Teams Voice. Microsoft is investigating the issue.

Self-Service Password Reset Issues

Tuesday, October 6, 2020 - 10:47am
Status: Resolved

10/6/2020, 11:15 AM, RESOLVED: This issue has been resolved. If you continue to experience any issues changing your password, please contact the ATUS Help Desk at

10/6/2020, 10:45 AM: Self-Service password reset is currently unavailable. If you try to change your password you may encounter the following error: "We're sorry you can't reset your own password because password reset isn't properly set up for your organization. You must contact your administrator to both reset your password and to investigate the problem." We are investigating the issue.

Administrative Systems Issues - including Esign, Banner, Millennium

Thursday, October 1, 2020 - 11:02am
Status: Resolved

10/1/2020, 12:25 PM, RESOLVED: The database connection issue has been resolved and all affected applications should now be available. If you continue to experience any problems, please report them to the ATUS Help Desk:

10/1/2020, 10:55 AM: Multiple administrative applications are not able to connect to the database. These apps include, but are not limited to, Banner Admin Pages & Job Submission, Esign webforms, Millennium/FAST, Argos, and SQL Developer connections. Staff are diagnosing the issue.