Phishing Alert! Your Home Address Has Been Changed

Monday, June 26, 2017 - 9:40am
Status: Active

6/26/2017: A phishing email that appears to come from is making the rounds. The subjct reads, "Your Home Address Has Been Changed." The email itself asks you to click a link to report if you believe someone else made this change. The link appears to go to a CAS login page, but it hides the real URL which takes you to a fraudulent copy of our login page. This site has been blocked. If you already clicked the link and entered your credentials: Change your password AND secret questions/answers immediately and contact the ATUS Help Desk at 360-650-3333, and NOT 650-0100 as the phishing email suggests... we don't know who that belongs to :-)

TEM and WorkFlow Authentication Issues

Tuesday, June 20, 2017 - 8:53am
Status: Active

Update: TEM currently works on campus, but off-campus users will need to connect to VPN before they can sign-in to TEM. 

Many Workflow users are finding success by following these steps within the Internet Explorer browser:

  1. log out of myWestern
  2. tap F5 on your keyboard (this will refresh the browser)
  3. log in to myWestern using and your password
  4. click the Workflow link from your email. (Remember that Internet Explorer should be your default browser for Workflow. If it is not, contact the Help Desk at 360-650-3333 for assistance.)

EIS staff continue to work on resolving these issues.

Web4U Sign-In Error - Try username instead of

Thursday, June 15, 2017 - 1:08pm
Status: Resolved

6/15/2017: You may see the following error when you click the Web4U icon on myWestern: "Failed to execute target procedure..." If you see this error, or a message at the top of myWestern that says, "You are signed in as unrecognized user..." sign out and then sign back in with the old username format that is just your username (no Staff will continue to work on getting Web4U, myWestern and other apps to recognize the format. The old username format still works. is now available

Thursday, June 15, 2017 - 10:43am
Status: Resolved

6/15/207, 11:00 AM: was displaying an "Unexpected Error" between 10:30 and 11:00 am, but it is now working. 

Canvas Login Has Changed to

Thursday, June 15, 2017 - 7:14am
Status: Resolved

6/15/2017, 8:15 A.M.: Canvas now uses the same login system as Office 365. Now you login to Canvas with your "cloud" username ( and universal password. You will only need to login once to access Canvas, your Office 365 apps (Outlook, OneDrive, OneNote, Word, etc.), and G Suite for WWU (Google Apps). For more information see: Canvas Authentication Change.

If you experience any problems signing into Canvas, please contact the ATUS Help Desk at 360-650-3333 or

Student Printing System is now available

Wednesday, June 14, 2017 - 10:10am
Status: Resolved

6/14/2017: Student printing in the general university labs, Wilson Library, the Student Technology Center, and some departmental labs was unavailable this morning while the system was being upgraded. Printing is now available again.

Phishing Alert! Subject says "Latest Update Information Technology for..."

Tuesday, June 13, 2017 - 4:41pm
Status: Resolved

A new phishing message that says it was sent from "Western Washington University Help Desk" went to almost 400 mailboxes today. The subject line reads, "Latest Update Information Technology for"

If you received this message please delete it. If you have already clicked the link in the message and entered your information, you will need to change your password and security questions immediately. If you have any questions, please contact the real Western Washington University Help Desk at 360-650-3333.

WWU WordPress sites can now be edited

Monday, June 12, 2017 - 8:35am
Status: Resolved

WWU WordPress sites can now be edited. Earlier today sites could not be edited, but the issue was resolved by our WordPress provider CampusPress. They are still diagnosing the cause of the problem. 

Canvas issues reported over weekend - Resolved

Sunday, June 4, 2017 - 1:43pm
Status: Resolved

The Help Desk has received some reports of Canvas content not loading over the weekend. Canvas support at posted a notice that some Canvas users were experiencing sporadic connection issues that began at 6:30am on Saturday the 3rd. At 3:30pm they posted an update saying they were still diagnosing and monitoring the issue. On Sunday at approximately 6:40pm it appears that the issue is resolved:

Microsoft Resolved the Excel Online Issue

Wednesday, May 24, 2017 - 4:09pm
Status: Resolved

Many Office 365 users were not able to view or edit spreadsheets using Excel Online yesterday, 5/25/2017. If you tried to open an Excel file from Excel Online, SharePoint Online, or Office 365, the document may have failed to load. Microsoft resolved the issue by 5:00pm.