Alerts

CampusWeb sites are still unavailable - Resolved

Tuesday, October 16, 2018 - 8:46am
Status: Resolved

10/16/2018 8:55 AM: Sites hosted on CampusWeb are now availability again.

10/16/2018 8:40 AM: Sites hosted on CampusWeb are still unavailable. EIS is working to resolve the issue.

Network Drive and CampusWeb Issues - Resolved

Tuesday, October 16, 2018 - 8:35am
Status: Resolved

10/16/18 8:35 AM: This issue has been resolved and all resources are now available. If you continue to have difficulty, try restarting your computer. If that does not work, please contact the Help Desk at 360-650-3333.

****Original Message Follows****
10/16/18 8:15 AM: The P: Drive, sites hosted by CampusWeb, and other shares hosted by \\msfs-share are currently unavailable. EIS staff are working to resolve the issue. OneDrive, SharePoint, and sites hosted by Drupal and CampusPress are still available.

New Phishing Message

Monday, October 15, 2018 - 9:32am
Status: Active

Be vigilant in recognizing phishing messages. A new message is being targeted to some employee mailboxes purporting to be from President Randhawa. The subject line we've seen so far is "Follow up" with a message of "Are you available". 

RESOLVED: Network, Residence Hall WiFi, VPN, and Phone Issues

Thursday, October 4, 2018 - 1:04pm
Status: Resolved

10/8/2018 8:25 AM All networking issues have been resolved.

10/5/2018 6:41 PM Campus wired and wireless networking services, as well as VPN connections, have been restored with just a few exceptions.

10/5/2018 4:05 PM: There may be intermittent loss of network/Internet connectivity beginning at 4:30 pm today.

10/4/2018 9:30 PM: Telephone services are now working normally, and we will continue to work on the VPN and WWUResTek-Secure issues.

10/4/2018 4:15 PM: The issues affecting VPN and WWUResTek-Secure are also affecting telephone call routing. PBX to Skype for Business, Skype to PBX, and PBX to off-campus calling is down. Skype to Skype works, and skype to the outside world works. All 911 calls work. Staff are working to restore normal service.

10/4/2018 1:08 PM: Internet connectivity should be restored for campus, but EIS is still troubleshooting the issue affecting VPN and ResTek-Secure wireless.

*****Original Message Follows*****
10/4/2018 1:00 PM: A network routing issue is causing intermittent connectivity outages, as well as problems connecting to VPN and wireless. EIS staff are working to resolve the issues, but the work they are doing may cause more interruptions until 1:30 PM.

Everyone Print mobile printing issues

Thursday, September 27, 2018 - 10:03am
Status: Resolved

10/15/2018 12:15 PM: EveryonePrint issues have been resolved. Please notify the ATUS Help Desk at helpdesk@wwu.edu or 360.650.3333 if experience any additional problems.

9/27/18 9:45 AM: Students are not currently able to print from personal laptops using Everyone Print (EVPrint). At this time students must sign into a university-owned computer in order to print to the printers in the computer labs, Student Technology Center, Library, and SkyBridge. 

myWestern Login Issues - Resolved

Friday, September 21, 2018 - 12:29pm
Status: Resolved

9/21/2018 1:05 PM: The myWestern login issue has been resolved. 

****Original Message Follows****
9/21/2018 11:55 AM: The Help Desk is receiving calls from people receiving an error when they login to myWestern.The issue is under investigation. 

MyCallPilot Unavailable

Thursday, September 20, 2018 - 1:22pm
Status: Resolved

MyCallPilot, the voicemail and fax application for our analog (PBX) telephone system, is unavailable. We are continuing to troubleshoot. In the meantime, CallPilot users can call x7444 to hear their voicemail messages.  This outage does not impact faxing services to fax machines and multi-function devices or voicemail services for Skype for Business users.

Phone System Emergency Maintenance

Wednesday, September 19, 2018 - 11:04am
Status: Active

To resolve ongoing issues with the phone system, the following may be down today from 12:00 p.m. (noon) until about 12:05 p.m.:

  • Analog phone system (PBX) to Skype calls
  • Skype to PBX calls
  • Incoming PBX calls (from off-campus numbers)
  • Faxing (which is currently down)

Administrative Systems Upgrade September 14th, 7:00pm - Completed

Wednesday, September 12, 2018 - 1:42pm
Status: Resolved

The Administrative Systems Upgrade will occur on September 14th at 7:00pm and will conclude 5 hours later, at midnight.  Systems that will be out of service during this time are Banner Forms and reports, WWIS workflow, Travel and Expense, eInvoice and eProcurement, Web4U, Nolijweb and Data Transfer and Universal Account Activation.  Please log out the systems listed above by 7pm on Friday, September 14th.  You may log back into your computer, but you will not be able to use the affected systems until after midnight. Please direct questions to the Atus Help Desk x3333 or Helpdesk@wwu.edu.

Phone System Update

Tuesday, September 11, 2018 - 10:43am
Status: Resolved

An aging piece of telecommunications equipment, which was experiencing intermittent failures,  has now stabilized.  Internal and eternal faxing and calling are stable.  If you have issues, please report them to x3600 or telecom@wwu.edu.

MyCallPilot, our web-based voicemail and fax system is still unavailable. PBX phone users can call x7444 to hear their voicemail messages. CallPilot desktop is still available and can be used to retrieve faxes and voicemail from a user's computer but there are on-again, off-again problems with inbound faxing.

Skype phones continue to operate normally.

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