COVID-19 Symptom Attestation

Alerts

Banner Service Restored

Tuesday, October 13, 2020 - 4:26pm
Status: Resolved

10/13/2020, 5:40 PM, RESOLVED: Banner service has been restored. If you continue to experience any issues, please report them to the ATUS Help Desk at https://atus.wwu.edu/get-help

10/13/2020, 5:20 PM, UPDATE: Some staff are now reporting that they can access Banner while connected to VPN, but we are continuing to monitor the situation. 

10/13/2020, 4:20 PM: Attempts to connect to Banner may result in a "page not found" error even when connected to VPN. We are investigating the issue.

Administrative Systems Maintenance has been Completed

Friday, October 9, 2020 - 3:17pm
Status: Resolved

10/10/2020, 11:30 AM: The system upgrade has been completed. All systems are now available. 


10/9/2020: To perform operating and database system updates, the following systems will be unavailable or will have limited functionality from 5:00 PM on Friday, October 9th, until 5:00 PM on Saturday, October 10th: Banner 9 AdminPages, Banner Workflow (WWIS), Banner Travel & Expense (WWIS), Esign Administrative Web Forms, eInvoice and eProcurement, Web4U (All Banner Self-Service features in WWIS), NolijWeb and DataTransfer, and DegreeWorks. 

Systems that will still be available include Canvas, Email, Microsoft 365 apps, Zoom, and more. For complete details see the email announcement that went to all faculty, staff, and students from the ATUS Help Desk. 

Microsoft 365 Issues affecting Teams, Outlook, and More

Wednesday, October 7, 2020 - 12:50pm
Status: Resolved

10/7/2020, 5:00 PM, RESOLVED: Microsoft reports that all services are now working normally. They traced the issue to a network congestion problem in their cloud infrastructure.

10/7/2020, 2:20 PM, UPDATE: Microsoft reports that Teams, OneDrive, and SharePoint services are healthy, but some individuals may still encounter issues with Exchange Online (Outlook) related services.  

10/7/2020, 12:30 PM: Microsoft reports that users may encounter issues accessing or using features in Microsoft Teams, Exchange Online (Outlook), and SharePoint Online/OneDrive for Business. So far reports to the Help Desk have mostly reported issues with Teams chat, status/presence indicators, and possibly Teams Voice. Microsoft is investigating the issue.

Self-Service Password Reset Issues

Tuesday, October 6, 2020 - 10:47am
Status: Resolved

10/6/2020, 11:15 AM, RESOLVED: This issue has been resolved. If you continue to experience any issues changing your password, please contact the ATUS Help Desk at https://atus.wwu.edu/get-help

10/6/2020, 10:45 AM: Self-Service password reset is currently unavailable. If you try to change your password you may encounter the following error: "We're sorry you can't reset your own password because password reset isn't properly set up for your organization. You must contact your administrator to both reset your password and to investigate the problem." We are investigating the issue.

Administrative Systems Issues - including Esign, Banner, Millennium

Thursday, October 1, 2020 - 11:02am
Status: Resolved

10/1/2020, 12:25 PM, RESOLVED: The database connection issue has been resolved and all affected applications should now be available. If you continue to experience any problems, please report them to the ATUS Help Desk: https://atus.wwu.edu/get-help

10/1/2020, 10:55 AM: Multiple administrative applications are not able to connect to the database. These apps include, but are not limited to, Banner Admin Pages & Job Submission, Esign webforms, Millennium/FAST, Argos, and SQL Developer connections. Staff are diagnosing the issue.

WWU websites and services unreachable while connected to VPN

Wednesday, September 30, 2020 - 9:50am
Status: Resolved

9/30/2020, 11:20 AM, RESOLVED: This issue has been resolved. If you are still unable to connect to WWU web pages, network drives, Banner, campus desktop computers, or other resources: Please disconnect and reconnect to remotevpn.wwu.edu. Contact the Help Desk at https://atus.wwu.edu/get-help if you continue to experience problems.

9/30/2020, 9:45 AM: Many campus websites and services, including Banner, are not currently accessible while connected to VPN via remotevpn.wwu.edu. We are looking into the issue. 

Microsoft Online Services (Office 365) issues resolved

Monday, September 28, 2020 - 2:56pm
Status: Resolved

9/28/2020, 7:30 PM, RESOLVED: Microsoft has fully resolved the issues Western and other Microsoft customers were experiencing most acutely between 2:50 and 5:50 PM. If you continue to experience any issues please restart your computer and contact the ATUS Help Desk at https://atus.wwu.edu/get-help if that does not resolve the problem.

9/28/2020, 5:05 PM: Microsoft has identified an issue and are routing login requests around it. They have not changed the status, but we have received reports that some are now able to sign in. Please try again if you were not able to access Outlook, Zoom, Canvas, or other services earlier today. We were finally able to access our distribution lists and have sent an update via email to all faculty, staff, and students.

9/28/2020, 4:00 PM: Update from Microsoft: "We've identified that reverting the recent change did not alleviate impact to Microsoft services as expected. We're working to explore additional options for mitigation." While the login screen may be reachable for some at this time, it may not work. Many services still work as long as you are already signed in, but some services like Teams have had issues beyond the login availability. 

9/28/2020, 3:30 PM: Microsoft has identified a change that caused the issue and they are in the process of rolling it back. The Help Desk phone line, and other Teams Voice call queues, have been affected and are not able to receive calls consistently. Unfortunately we are unable to email all students, faculty, and staff at this time because of issues related to this outage.

9/28/2020, 2:50 PM: Multiple Microsoft online services may be unavailable at this time. The Help Desk has reports of people not being able to access Teams or join meetings, login to Outlook, OneDrive, Canvas, Zoom, and more. The issue appears to affect Microsoft customers beyond Western. 

Teams call queues issue resolved

Monday, September 21, 2020 - 9:49am
Status: Resolved

9/21/20, 12:30 PM, RESOLVED: This issue has been resolved and external calls to Teams Voice users and call queues are now able to connect.

*****Original Message Follows*****
9/21/20, 9:30 AM: 
Teams call queues are not functioning at this time. We are investigating. 

Self-Service Password Reset is currently unavailable

Tuesday, September 15, 2020 - 9:43am
Status: Resolved

9/15/2020, 1:30 PM, RESOLVED: We believe the issue is now resolved, but if you continue to have issues please contact the Help Desk at 360-650-3333.

9/15/2020, 11:00 AM, UPDATE: The Help Desk is getting reports of a different error using the password reset tool. We are investigating.

9/15/2020, 10:25 AM, RESOLVED: This issue has been resolved and self-service password reset is now available again.

9/15/2020, 9:30 AM: Faculty, staff, and students may encounter an error when attempting to change their password or reset a forgotten password. We are investigating the issue with Microsoft. 

Teams Call Queue Issues

Monday, September 14, 2020 - 8:56am
Status: Resolved

9/14/2020, 10:30 AM, RESOLVED: Calls are now getting through to Teams Voice call queues. If your department is still experiencing any issues with your call queue, please report it to the ATUS Help Desk at 360-650-3333 or helpdesk@wwu.edu.

9/14/2020, 8:45 AM: Issues with Teams Voice call queues have been reported this morning. The major issue is that calls from external numbers will ring once and then hear silence instead of connecting to a call agent or voice mailbox. We are troubleshooting the issue.

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