Alerts

Administrative Systems Maintenance until Noon on 3/28

Friday, March 27, 2020 - 8:57pm
Status: Resolved

3/27/2020, 5:00 PM: Web4U, Banner, and other administrative systems will be offline for scheduled maintenance until Noon on Saturday the 28th. See the email announcement from the ATUS Help Desk for details. 

New Pet Sitting Email Scam

Wednesday, March 18, 2020 - 12:01pm
Status: Resolved

3/18/20: A new pet sitting job scam was sent to many WWU mailboxes today. Please delete this message if you find it, and do not communicate with the address in the message. If you have already corresponded with the address, contact the ATUS Help Desk at 360-650-3333 or at helpdesk@wwu.edu. View a screenshot of this message. Review our documentation on how to avoid scams at http://atus.wwu.edu/security 

Canvas Issues

Thursday, March 12, 2020 - 6:32pm
Status: Resolved

3/12/20 6:50 PM, UPDATE: Instructure has resolved the issue. 

3/12/20 6:30 PM: Some users are experiencing page errors when accessing Canvas. Instructure is working to resolve the issue. You can check their site for updates https://status.instructure.com/

PBX Voicemail and Auto-Attendant maintenance 4:30 to 5:00 PM Wednesday the 12th - Completed

Wednesday, February 12, 2020 - 2:15pm
Status: Resolved

2/12/20, 4:50 PM, UPDATE: The maintenance has completed and both voicemail and auto-attendant services are back online.

*****Original Message Follows*****
2/12/20, 2:15 PM: Centurylink needs to perform maintenance on the PBX voicemail and auto-attendant services from 4:30 to 5:00 PM this afternoon. This is a followup to the maintenance performed yesterday afternoon. The auto-attendant service is what provides the phone-tree options you encounter when you call a main office number. Regular telephone calls will not be affected, and Skype for Business Enterprise Voice is not impacted.

PBX Voicemail and Auto-Attendant maintenance 4:30 to 5:30 PM Tuesday the 11th

Tuesday, February 11, 2020 - 2:43pm
Status: Resolved

2/11/20, 5:30 PM, UPDATE: The maintenance has completed. Voicemail and auto-attendant services are now operational. 


*****Original Message Follows*****
2/11/20, 2:40 PM: EIS needs to perform unanticipated maintenance on the PBX voicemail and auto-attendant services from 4:30 to 5:30 PM this afternoon. The auto-attendant service is what provides the phone-tree options you encounter when you call a main office number. Regular telephone calls will not be affected, and Skype for Business Enterprise Voice is not impacted.

PBX Voicemail Issues Resolved

Wednesday, February 5, 2020 - 9:50am
Status: Resolved

2/5/20, 9:45 AM: This morning there were reports of issues with voicemail, auto-attendant greetings, and other features associated with our PBX phone system. All features and services should now be functioning normally.

NolijWeb is back up

Monday, January 27, 2020 - 4:22pm
Status: Resolved

1/27/2020, 5:25 PM, UPDATE: NolijWeb is now available.

*****Original Message Follows*****
1/27/2020, 4:20 PM: NolijWeb is currently unavailable. 

NolijWeb Issues

Wednesday, January 22, 2020 - 4:35pm
Status: Resolved

1/22/2020, 5:05 PM: NolijWeb is back up, and the database administrators will continue to monitor the service.

*****Original Message Follows*****
1/22/2020, 4:30 PM: NolijWeb is being restarted to resolve some ongoing performance issues.

Argos is currently unvailable

Monday, December 23, 2019 - 10:52am
Status: Resolved

12/23/19, 10:55 AM, UPDATE: The issue has been resolved and Argos is available now.

*****Original Message*****
12/23/19, 10:30 AM: Argos is currently unavailable. Either a blank screen loads, or the login page never fully loads. Staff are investigating the issue.

Some campus phones are not able to dial out - Resolved

Wednesday, December 11, 2019 - 8:49am
Status: Resolved

12/11/19, 3:00 PM, UPDATE: The problem that caused today's campus telephone issue has been resolved. If you continue to experience any incidents of calls that will not connect, please report them to telecom@wwu.edu.

12/11/19, 1:00 PM, UPDATE: Some campus phones are still experiencing intermittent telephony issues. We are working with our vendor to diagnose the root cause.

12/11/19, 10:00 AM, UPDATE: Telephony services have been restarted and should be functioning normally, but staff will continue to monitor both Skype for Business and PBX services throughout the day.

12/11/19, 9:20 AM, UPDATE: In order to resolve the issue we will be restarting equipment that will disable all telephone service from approximately 9:30 to 10:00 AM this morning.

*****Original Message*****
12/11/19, 8:30 AM: Some campus phones are not able to dial out this morning. Staff are working to diagnose and resolve the issue. Both newer Skype for Business (VOIP) phones and older PBX phones may be impacted.

Pages