Alerts

Canvas Email Notification Issue - Resolved

Thursday, April 19, 2018 - 3:55pm
Status: Resolved

4/19/2018: Some Canvas email announcements sent between April 11 at 7:23 p.m. and April 12 at 3:58 a.m., were quarantined by software that detects spam and phishing messages. These messages will be released today, April 19. Check your Inbox within Canvas to make sure you do not have any unread messages. Keep in mind that Canvas notifications you receive on April 19 in your Office 365 mailbox may be a week old. Our staff is working with Instructure.com (the company behind Canvas) to make sure they notify us when they start using new mail servers so we can allow them to bypass our mail filters.

Brief Network Share and CampusWeb Outage - Resolved

Wednesday, April 4, 2018 - 12:26pm
Status: Resolved

4/4/2018 12:15 PM There was a brief outage that affected web sites hosted on CampusWeb, as well as a number of shared network drives, at approximately Noon. Service has been restored and the cause is under diagnosis. The network shares affected inclue the P: Drive (FacShare), Class drive, EE, PublicSafety, OSR, and Alumni.

SQL Databases Unavailable Today from 9 to 11:30 AM

Tuesday, March 27, 2018 - 8:39am
Status: Resolved

3/27/2018: To migrate the university’s SQL databases to a new server, SQL databases will be unavailable on Tuesday, March 27, from 9:00-11:30 a.m. Do not access or modify SQL databases during the migration. Any changes made after the migration starts will not be migrated. Banner is not affected by this maintenance, but some specialized departmental databases rely on Microsoft SQL. If you are unsure about a database you connect to with a tool like Microsoft Access, or a specialized application client, please check with your department's tech support or the Help Desk at 360-650-3333. The Help Desk or your department's tech support will also be able to help you reconnect to the database after migration, if there is anything specific that you need to do. 

P: Drive and CampusWeb Issues Resolved

Monday, March 26, 2018 - 8:43am
Status: Resolved

3/26/2018 9:00 AM: The P: Drive and websites hosted on CampusWeb have returned to normal operation. We are no longer receiving calls about performance issues. These problems happened during peak login-time and may have coincided with someone copying or moving large amounts of data. EIS will continue to monitor.

**********Original Message Follows**********
3/26/2018 8:30 AM: The Help Desk is receiving reports of slow and unresponsive performance for both the P Drive and websites hosted on CampusWeb. These resources share common storage. The issues have been reported and EIS is diagnosing the problem.Sites hosted on WordPress and Drupal are not affected.

Banner Updates March 23, 9:00pm to midnight

Friday, March 16, 2018 - 9:25am
Status: Resolved

To perform important Banner upgrades to Banner 8 and one Banner 9 update – both Banner 8 and 9 will have limited functionality beginning Friday, March 23, between 9:00 pm through midnight. There will be a very brief downtime involved and the only persistent outage will be to jobsubmit which will be out of commission during this brief window until first thing Saturday morning. Please contact the Help Desk with questions, 360.650.3333 or Helpdesk@wwu.edu.

Campus WiFi Issue has been resolved

Tuesday, March 13, 2018 - 11:11am
Status: Resolved

3/13/2018 11:15 AM The ATUS Help Desk has received reports of wireless connection issues across campus. The issue has been resolved as of 11:15. If you are still having connection issues, please contact the Help Desk at 360-650-3333 or stop by Haggard Hall 123. 

Canvas issue has been resolved

Monday, March 12, 2018 - 8:08pm
Status: Resolved

8:20 PM: The vendor has resolved the issue and Canvas is now available.

******original message follows*******

3/12/18 at 8:00 PM. Canvas is currently unavailable due to a vendor related outage. 

Student Class Registration Issue Resolved

Saturday, March 10, 2018 - 3:19pm
Status: Resolved

3/11/2018: This issue has been resolved  

********original message follows*******

3/10/2018 3:00 PM: There is an issue with the student class registration system today. Some students are encountering an error that says, “Term not available for Registration processing. Please select an available term or return to the menu and select a different option.”  This issue has been reported to the technical staff who manage the registration system.

P: Drive and CampusWeb Issues Resolved

Tuesday, March 6, 2018 - 4:55pm
Status: Resolved

3/6/2018 4:45 PM: The P: Drive (FacShare) was briefly unavailable at roughly 4:30 PM. The P: drive was accessible again only minutes later. Websites hosted on CampusWeb were also affected, and service to those sites was restored at 5:10 PM. Sites hosted on Drupal or WordPress were not affected.

Phishing Alert! Subject: "Hello"

Monday, March 5, 2018 - 9:38am
Status: Resolved

3/5/2018 9:30 AM: A new phishing scam is making the rounds this morning. This one has the subject "Hello" and does not contain any hyperlinks. It's an example of a fake employment scam that we have already seen this year. At least two @wwu.edu accounts were compromised and used to circulate this message. Those accounts have been secured. Because these compromised accounts are internal, they were able to send copies of this message to groups that outside email addresses normally can't send to. You may have received this multiple times if you are a member of multiple groups that were targeted. Visit our Security page to see an example of this message, and to also read about how you can recognize common phishing techniques. To learn how to recognize fake employment scams, visit the Student Employment Center's Scam Alert page.

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