Banner report printing issues

Friday, June 22, 2018 - 2:38pm
Status: Active

6/22/2018 2:30 PM The Help Desk has received multiple calls regarding Banner reports that fail to print. 

Minor Issue with Canvas Announcements

Thursday, June 21, 2018 - 10:02pm
Status: Resolved

Update, 06/21/2018, 10:03 p.m.: Instructure have resolved the issue.

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Original message:

Instructure has notified our Canvas administrator that users are unable to create announcements in courses with observers. Instructure is investigating and working on a remedy to the problem. Thanks for your patience.

BI Query Errors for TNS and Insufficient licenses Resolved

Wednesday, June 20, 2018 - 8:46am
Status: Resolved

6/21/18 12:00 PM: These issues appear to be resolved, but staff are continuing to monitor. If you experience errors accessing BI Query, please report them to the Help Desk at 360-650-3333 or

6/20/18 4:15 PM: This issue is not expected to be resolved before tomorrow.

*********Original Message Follows*********
6/20/18 8:30 AM: BI Query users are reporting errors while trying to install or connect to BI Query. One error suggests we have hit a limit on our licenses, although that is not the case. Technical staff are investigating the issue. 

Banner 9 was unavailable from 3:50 to 4:20

Thursday, June 7, 2018 - 4:40pm
Status: Resolved

6/7/18 4:00 PM: Banner 9 was unavailable from approximately 3:50 to 4:20 PM. The issue has been resolved. If you still experience issues, try refreshing or restarting your browser. 

Phishing Alert! Subject: "Validate your Email"

Monday, June 4, 2018 - 9:57am
Status: Resolved

There is a phishing email making the rounds that prompts you to validate your email. The remote site has been blocked. If you already clicked the link and signed into a web page the email directed you to, please change your password and security questions immediately, and contact the Help Desk at 360-650-3333 or To read about how to recognize phishing, and to see examples of phishing scams, visit our Security page at

Reported Issues with myWestern portal

Wednesday, May 23, 2018 - 8:13am
Status: Resolved

05/31/2018, 2:18 p.m. update: myWestern has been restored to service.

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On May 23, 2018 the technology supporting myWestern became no longer viable unexpectedly and rather suddenly due to a required security upgrade. A myWestern upgrade previously planned for this spring was found to require too many modifications. At present, the campus is preparing to hold conversations on the preferred functionality for a newly designed and developed campus portal.

Until this issue is resolved, myWestern will reroute you to a page with links to many common technology resources such as Canvas, Web4U, Banner, and Office 365 (including Outlook, OneDrive, Office online apps, SharePoint, Teams, and more). You may also access that technology resource page here.


WWU Official Communication - Administrative Systems Upgrade, June 1st

Tuesday, May 22, 2018 - 2:19pm
Status: Resolved

To perform important Banner software updates and apply the basis for increased functionality, many Banner systems will be unavailable or have limited functionality beginning Friday, June 1, at 09:00pm and concluding 3 hours later at midnight, including Banner forms and reports, Banner Workflow, Travel & Expense, eInvoice and eProcurement, Web4U, Famis forms and reports, NolijWeb and Data Transfer and Universal Activation.  Please close out of these systems or log off by 9pm on Friday June 1st.  Please contact the or 360.650.3333 with questions or concerns.

Phishing Alert! Subject: “Security Alert”

Sunday, May 20, 2018 - 9:14pm
Status: Resolved

5/20/18: A phishing email with the subject “Security Alert” is making the rounds. The senders have been blocked, but the message has already been delivered to thousands of WWU mailboxes. The message says it is from the “WWU Help Desk.” The site the email links to has been blocked. Please delete the message if you received it. To see an example of this phishing message, and to learn more about how to protect yourself from phishing, visit the ATUS website at 

TechSmith Relay Server Issue

Friday, May 18, 2018 - 4:26pm
Status: Resolved

5/18/2018 4:25 PM: When you attempt to connect to the TechSmith Relay server, you may receive a message that says "The system was unable to verify your credentials with the authentication system. Please try again." even though you are entering the correct credentials. We are diagnosing the issue. 

Phone Scam - Lower Interest Rate

Thursday, May 17, 2018 - 11:57am
Status: Resolved

There is a phone scam offering "credit card with a lower interest rate". It appears the perpetrators are spoofing campus numbers. Please hang up on caller.