COVID-19 Symptom Attestation

Alerts

Login issues for wp.wwu.edu (WordPress)

Monday, April 19, 2021 - 8:08am
Status: Resolved

4/19/21, 8:20 AM: This issue has been resolved.

4/19/21, 8:00 AM: The Help Desk has received reports from people who are not able to sign into WordPress at wp.wwu.edu. ALEKS math placement may also be affected. Staff are investigating the issue.

Argos web viewer will not load

Thursday, April 15, 2021 - 11:22am
Status: Resolved

4/15/2021, 12:00 PM, RESOLVED: Argos is now available.

4/15/2021, 11:15 AM: The Help Desk has received reports that the Argos Web Viewer will not load. We are investigating the issue. 

Administrative Systems Maintenance from 7:00 PM on 4/9 to 12:30 AM on 4/11

Friday, April 9, 2021 - 8:36am
Status: Resolved

ISSUE:

To perform database system updates, the following systems will be unavailable or will have limited functionality from 7:00 PM on Friday, April 9th, until 12:30 AM on Sunday, April 11th:

  • Banner 9 AdminPages
  • Banner Workflow (WWIS)
  • Banner Travel & Expense (WWIS)
  • Esign Administrative Web Forms
  • eInvoice and eProcurement
  • Web4U (All Banner Self-Service features in WWIS)
  • NolijWeb and DataTransfer
  • DegreeWorks

Data warehouse refreshes and job submission chains will not run overnight on Friday, March 26th into Saturday morning. Data warehouse refresh and job submission chains will resume on the next regularly scheduled run.

 

ACTION REQUIRED:

Please close out of the systems listed above, log off, or shut down your workstation before 7:00 PM on Friday, April 9th. You can log back into your computer, but you will not be able to use the affected systems until Sunday, April 11th.

 

ADDITIONAL INFORMATION:

Services that will still be available will include the following:

  • Email and Office 365 apps (e.g., OneDrive, SharePoint, Teams)
  • Canvas
  • myWestern
  • University and departmental web pages
  • PageUp, EASE/Novus
  • Student Health Services
  • Library OneSearch
  • Housing and Dining services
  • Viking Union Events Management
  • AiM /ReADY
  • Millennium-FAST
  • ESM Contract Management Module (CMM)

 

Services that are not related to the systems in the Issue section will also be available, including the ability to connect to network drives using VPN.

Administrative Application Issues for Banner, Degree Works, NolijWeb

Thursday, March 25, 2021 - 8:18am
Status: Resolved

3/25/2021, 1:00 PM: 

The following issues have been RESOLVED:

  • Degree Works errors
  • Banner Admin Pages Slow to Load
  • Banner Data Transfer Slow to Upload
  • Intermittent Connectivity Loss to UISAP/TISAP
  • Intermittent Connectivity Loss to All Oracle Database Servers
  • Slow Network Speeds for KUGS-FM
  • Slow Network Speeds for Student Health Center (mostly resolved)
  • Slow internet performance while connected to full-tunnel VPN
  • Slow network drive performance over VPN

The root cause of these problems appeared to be transmission errors between the campus firewall and the datacenter distribution routers.  We are still seeing some issues on our primary internet service, but we will not be switching service as planned until the provider has more time to investigate.

3/25/2021, 8:00 AM: We are investigating reports of long load times and slow performance for administrative applications such as Banner Admin Pages, Degree Works, and NolijWeb. The applications themselves are working, but you may experience unusual delays while using them until the issue is resolved.

Network drives unavailable on 3/23 from 9:00 PM to 4:00 AM

Tuesday, March 23, 2021 - 8:07am
Status: Resolved

3/23/2021, 9:00 PM to 3/24/2021 at 4:00 AM: In order to install critical server updates, the following resources will not be available on Tuesday, March 23rd, from 9:00 PM to 4:00 AM the morning of the 24th:

  • MSFS-FACSTAFF - Fac/Staff U Drives
  • MSFS-SHARE - P Drive, Class Drive, Campus Safety
  • MSFS-STUDENT - Student U Drives
  • MSFS-UTIL - X, Y, W Utility Drives

ACTIONS REQUIRED:
Please close all files open from these network drives before 9:00 PM on the 23rd. You will be able access the drives again after 4:00 AM on the 24th. 

ADDITIONAL INFORMATION:
One or more of these network drives may appear offline at any time during the maintenance window. If a network drive is not accessible after 12:00 AM on 3/24, please restart your computer and sign-in again. 

Cloud-based file sharing locations such as OneDrive, SharePoint, and Teams are not affected by this maintenance. 

Microsoft 365 Issue

Monday, March 15, 2021 - 1:12pm
Status: Resolved

3/16/2021, 2:25 AM: Microsoft has marked this issue as fully resolved. 

3/15/2021, 4:05 PM: Microsoft has identified the underlying cause of the problem and deployed an update to resolve the issue. Some issues reported earlier are now resolved, but it may take more time for all services to be fully restored.

3/15/2021, 2:20 PM: Microsoft is rolling out mitigation worldwide and anticipates significant resolution by 3:15 p.m.

3/15/2021, 2:00 PM: Teams voice calls appear to be routing, but the recipient may not be able to access Teams in order to receive the call. Earlier we did receive one report of a campus phone number that appeared to be out of service. That number is now working.

3/15/2021, 1:10 PM: Microsoft is investigating a problem that may prevent many of their customers from accessing some Microsoft 365 services. 

Degree Works Maintenance is Complete

Friday, March 12, 2021 - 9:12am
Status: Resolved

3/12/21, 8:00 PM to 3/13/21, 5:00 PM: In order to install a system update, Degree Works will be unavailable from 8:00 PM on Friday, March 12th until 5:00 PM on Saturday, March 13th. 

DATAW Data Warehouse - Now Available

Wednesday, March 10, 2021 - 9:50am
Status: Resolved

3/11/21, 11:25 AM, RESOLVED: DATAW Data Warehouse services are now available. 

3/11/21, 8:00 AM, UPDATE: Last night the same DATAW issue occurred. Data Warehouse will be unavailable again this morning while we investigate the issue. 

3/10/21, 12:45 PM, RESOLVED: DATAW Data Warehouse services are now available. 

3/10/21, 9:30 AM: Data Warehouse is currently unavailable. The service is being restarted, but it will take time this morning to bring it back up with the latest data. Until this is complete, the following services will be unavailable:

  • AD HOC query
  • Argos Reporting
  • Other BI activities related to DATAW

Scheduled Email Report Notifications May Not Send March 3rd after 10:00 PM

Wednesday, March 3, 2021 - 2:24pm
Status: Resolved

3/4/2021, 12:00 AM, COMPLETE: The patches have been installed. Report notifications and other application messages are now able to send through smtp.wwu.edu. 

3/3/2021 10:00 PM to Midnight: In order to apply a second and final round of critical patches, the server that relays outgoing email messages sent by applications like Banner, Esign web forms, and Bullseye will be unavailable starting tonight, March 3rd, at 10:00 PM. It should be available again by Midnight. Other services that run on university-hosted servers and send messages through smtp.wwu.edu will also be affected. Personal WWU email accounts will not be impacted by this maintenance. Please direct questions to helpdesk@wwu.edu

Canvas system issues Resolved

Wednesday, March 3, 2021 - 1:41pm
Status: Resolved

3/3/21, 2:15 PM, RESOLVED: Instructure has resolved the issue and Canvas is available again.

3/3/21, 1:35 PM: Users are experiencing page errors or timeouts when trying to access Canvas. This is a Canvas system-wide issue that the vendor is investigating. You can track the status on this site: https://status.instructure.com/

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