Multiple Services Resolved

Wednesday, August 5, 2020 - 3:29pm
Status: Resolved

8/5/2020, 4:00 PM: Most services are available at this time. As staff continue to address the remaining issues there may be additional brief outages for services such as:

  • Web4U
  • Banner Forms and Reports
  • Millennium/FAST
  • Other administrative applications that are dependent on Banner

8/5/2020, 3:15 PM: Many services are now available, including Web4U, but staff are still in the process of bringing systems back online.

*****Original Message*****

8/5/2020, 1:45 PM: Due to a critical unplanned equipment failure, the following services are currently unavailable (as well other systems not listed here):

  • Services that use the CAS Login Service (including Web4U and Banner Forms and Reports)
  • VPN Services
  • Campus WiFI
  • Administrative Applications (Banner, SSH)


myWestern and WWU.EDU web pages are now available

Monday, July 13, 2020 - 7:52am
Status: Resolved

7/13/2020, 9:25 AM, RESOLVED: The WWU.EDU and myWestern pages are now available.

*** *** ***
7/13/2020, 7:40 AM: The WWU.EDU home page is currently unavailable and is redirecting to a special page usually used for planned maintenance outages. myWestern is also displaying the following error: "The website encountered an unexpected error. Please try again later." No maintenance was scheduled for this morning, so staff are in the process of diagnosing the cause of these issues.

Canvas issue has been resolved

Tuesday, July 7, 2020 - 11:48am
Status: Resolved

7/7/2020, 12:03 PM: This issue has been resolved by Instructure. 

*** *** ***
7/7/2020, 11:45 AM: Canvas is not accessible at this time. The error displayed is that the "site can't be reached." 

Millennium FAST HR & Finance Unavailable

Friday, July 3, 2020 - 2:32pm
Status: Resolved

Millennium FAST HR and Finance are currently unavailable. System administrators are working with the vendor to resolve the issues.

Web4U is Unavailable - Resolved

Friday, July 3, 2020 - 9:48am
Status: Resolved

7/3/2020, 12:00 PM: Web4U is now available again. 
***** ******
7/3/2020, 9:30 AM: Web4U is unavailable at this time. Staff are investigating an issue that may affect multiple systems. 

VPN service issues - Resolved

Friday, July 3, 2020 - 9:35am
Status: Resolved

Update: 11:00 a.m. - VPN issues have been resolved.

*** *** ***
7/3/2020, 9:20 AM: A number of people have reported being unable to connect to Western's VPN service this morning. We are investigating. 

Password reset issue has been resolved

Wednesday, June 10, 2020 - 12:04pm
Status: Resolved

6/10/2020, 9:00 PM: The password reset issue has been resolved. If you were unable to change your password earlier today, you should be able to change it now.

6/10/2020, 12:00 PM: The Help Desk is receiving calls from people who are unable to reset their password and see one of the following errors: "Password reset is not properly set up with your organization" or "You can't unlock your account because your organization is currently experiencing connectivity problems." EIS is investigating the issue.

Telephone calls to (PBX) phone system numbers are not connecting

Thursday, June 4, 2020 - 4:52pm
Status: Resolved

6/4/2020, 5:15 PM: Calls are now able to connect.

6/4/2020, 4:50 PM: Calls to WWU phone numbers on the legacy (PBX) phone system are failing.  EIS is engaged with our support vendor to resolve the issue. Calls to Skype for Business and Teams Enterprise Voice numbers are not affected.

VPN Certificate Update from 2:00 to 2:10 PM

Monday, June 1, 2020 - 1:25pm
Status: Resolved

6/1/2020, 2:00 PM: The certificates for and will be updated today at 2:00 PM. This will not have an impact on active VPN sessions, but anyone connecting to VPN during this period may see an "untrusted server" warning.

Skype for Business Issues

Thursday, May 28, 2020 - 9:37am
Status: Resolved

5/29/2020, 10:50 AM, RESOLVED: EIS testing shows calls, instant messaging, and presence are now working normally for Skype for Business Enterprise Voice users, but they will continue to monitor and test. If you continue to experience issues, please contact the ATUS Help Desk at or

5/29/2020, 10:00 AM, UPDATE: Most of the issues appear to be resolved, but EIS staff are still testing and monitoring the situation. 

5/29/2020, 9:30 AM, UPDATE: The Help Desk is receiving calls this morning from Skype for Business Enterprise Voice users who can't receive calls. Some also report that instant messages are going straight to email. We are investigating these issues to see if they are connected to the issues from yesterday.

5/28/2020, 1:45 PM, RESOLVED: The Skype for Business issues have been resolved.

5/28/2020, 9:00 AM: Some Skype for Business Enterprise Voice users are experiencing issues that include error messages about "server issues affecting calls." EIS staff are investigating. PBX phones are not affected. The Enterprise Voice users that have been migrated to Microsoft Teams are not affected.