Alerts

NolijWeb Issues

Wednesday, January 22, 2020 - 4:35pm
Status: Resolved

1/22/2020, 5:05 PM: NolijWeb is back up, and the database administrators will continue to monitor the service.

*****Original Message Follows*****
1/22/2020, 4:30 PM: NolijWeb is being restarted to resolve some ongoing performance issues.

Argos is currently unvailable

Monday, December 23, 2019 - 10:52am
Status: Resolved

12/23/19, 10:55 AM, UPDATE: The issue has been resolved and Argos is available now.

*****Original Message*****
12/23/19, 10:30 AM: Argos is currently unavailable. Either a blank screen loads, or the login page never fully loads. Staff are investigating the issue.

Some campus phones are not able to dial out - Resolved

Wednesday, December 11, 2019 - 8:49am
Status: Resolved

12/11/19, 3:00 PM, UPDATE: The problem that caused today's campus telephone issue has been resolved. If you continue to experience any incidents of calls that will not connect, please report them to telecom@wwu.edu.

12/11/19, 1:00 PM, UPDATE: Some campus phones are still experiencing intermittent telephony issues. We are working with our vendor to diagnose the root cause.

12/11/19, 10:00 AM, UPDATE: Telephony services have been restarted and should be functioning normally, but staff will continue to monitor both Skype for Business and PBX services throughout the day.

12/11/19, 9:20 AM, UPDATE: In order to resolve the issue we will be restarting equipment that will disable all telephone service from approximately 9:30 to 10:00 AM this morning.

*****Original Message*****
12/11/19, 8:30 AM: Some campus phones are not able to dial out this morning. Staff are working to diagnose and resolve the issue. Both newer Skype for Business (VOIP) phones and older PBX phones may be impacted.

Millennium/FAST Upgrade TODAY 8:00 AM to 5:00 PM

Monday, November 25, 2019 - 8:52am
Status: Resolved
11/25/2019, 8:00 AM: To perform important software updates, Millennium/FAST will be unavailable Monday, Nov 25th  from 8:00am to 5:00pm:                                   

Self Service Password Reset Issues - Resolved

Friday, November 22, 2019 - 3:47pm
Status: Resolved

11/22/19, 4:50 PM, UPDATE: This issue has been resolved. Self-Service Password Reset is available again.

*****Original Message*****
11/22/19, 1:30 PM: Self-Service Password Reset, the service that allows you to change your universal password, is unavailable at this time. Staff are working to restore the service. If you are not able to access your account because of a forgotten or expired password, please contact the ATUS Help Desk at 360-650-3333.

PHISHING ALERT! Subject = "PAYMENT"

Wednesday, November 20, 2019 - 8:42am
Status: Resolved

11/20/19: Many WWU mailboxes received multiple copies of a phishing scam with the subject "PAYMENT" early this morning. Please delete (or mark as Junk) any copies of this message you received. The message contains an Excel attachment that will prompt you to enter your WWU credentials. If you opened the attachment and entered your password, change your password immediately and contact the ATUS Help Desk at 360-650-3333. The remote site used to capture credentials has been blocked internally, but it may still be accessible from off campus.

Canvas outage at Instructure - Resolved

Wednesday, November 6, 2019 - 5:25pm
Status: Resolved

11/6/2019, 6:00 PM, UPDATE: Instructure has marked this issue as resolved. Canvas service has been fully restored.

11/6/2019, 5:40 PM, UPDATE: Canvas appears to be working again, but Instructure still lists the outage on their status page. This means there could still be some unresolved issues.

*****Original Message*****
11/6/2019, 5:15 PM: The Canvas interface currently displays a "Page Error" and courses will not load when you click the Courses tab. https://status.instructure.com/ reports a major outage that they are troubleshooting. 

Mail Delivery Issues with Contract Management Module Resolved

Monday, November 4, 2019 - 5:06pm
Status: Resolved

11/6/19, 8:00 AM, UPDATE: The vendor has resolved this issue.

*****Original Message*****
11/4/19, 3:45 PM: Email messages sent from the Contract Management Module are not currently being delivered. The issue is being investigated.

NolijWeb Issues Resolved

Friday, November 1, 2019 - 8:48am
Status: Resolved

11/1/19, 10:00 AM, UPDATE: NolijWeb is now available again. 

*****Original Message*****
11/1/19, 8:45 AM: NolijWeb is unavailable this morning. EAS staff are investigating the issue.

Problems Replying to Email Sent in Canvas from Outlook Web App

Friday, November 1, 2019 - 8:32am
Status: Resolved

When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.

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