Alerts

Central Authentication Service was interrupted

Thursday, September 7, 2017 - 8:12am
Status: Resolved

The Central Authentication Service was interrupted this morning briefly.  Connections through the myWestern portal and some other web services rendered a 503 service unavailable error.  Service to CAS has since been restored.  For issues, please contact the ATUS Help Desk x3333.

Campus Internet Outage Tonight and Early Tomorrow Morning!

Tuesday, September 5, 2017 - 12:59pm
Status: Resolved

In order to make necessary improvements to campus Internet service, there will be an outage of all Internet service to campus as well as several network storage services on the evening of 9/5 and the early morning of 9/6. Please close out of any files you have open and either sign-out or shut down your computer before you leave today. Chemistry Building staff should definitely shut down, since there will be a planned power outage there this evening. View the complete notification for more details.

Student Registration System may be slow due to high demand

Tuesday, August 29, 2017 - 8:42am
Status: Resolved

8/20/2017, 8:40 AM: The student registration system in Web4u may appear slow or unresponsive at times this morning due to high demand. If you are not able to access the system, please try again in 5 or 10 minutes. 

Phishing Attack Targeting WWU

Monday, August 28, 2017 - 4:51pm
Status: Resolved

A new phishing message that says it was sent from "ATUS Help Desk" was sent to a few hundred WWU mailboxes this week. The subject line reads, "Security Alert!".

If you received this message please delete it. If you have already clicked the link in the message and entered your information, you will need to change your password and security questions immediately. If you have any questions, please contact the real Western Washington University Help Desk at 360-650-3333.

Telephone Outage on South Campus

Monday, August 28, 2017 - 9:57am
Status: Resolved

8/28/2017 10:00am (UPDATED 5:15 PM): Telephone service on our legacy (PBX) phone system has been restored on south campus. If your phone is still out of service, please contact x3600 or email telecom@wwu.edu. The PBX telephone outage on south campus began on the morning of the 28th. By 5:15 PM, CenturyLink technicians replaced failed components in the legacy (PBX) phone system to resolve the issue.  Skype4Business Enterprise Voice users remained unaffected.

Electrical Shutdown Reminder for Tonight: Turn off your computers!

Tuesday, August 22, 2017 - 10:18am
Status: Resolved

ISSUE

On Tuesday, August 22nd, Facilities Maintenance will continue a series of annual electrical shutdowns that will impact different buildings on different days between 8/20 and 9/12. Tonight's electrical shutdown will impact the following buildings:

  • 5:30pm to 10pm: Carver Gym, College Hall, Performing Arts Center, High St Hall, Canada House, Bond Hall, SMATE,
  • 6:30pm to 10pm Viking Union, Viking Commons and the Bookstore

ACTIONS REQUIRED

Power off your computers before your building's scheduled shutdown in order to avoid possibly losing unsaved data or problems restarting your computer after power is restored. 

ADDITIONAL INFORMATION

It is unlikely that you will encounter any problems if you forget to power off your computer, so the actions required are precautionary. If you do encounter a problem, please contact the Help Desk at 360-650-3333.

Electrical Shutdown Reminder: Turn off your computers!

Thursday, August 17, 2017 - 4:24pm
Status: Resolved

ISSUE

On Sunday, August 20th, Facilities Maintenance will begin a series of annual electrical shutdowns that will impact different buildings on different days between 8/20 and 9/12. 

ACTIONS REQUIRED

Check the myWestern Announcement to see what day your building's electricity will be interrupted. Power off your computers before your building's scheduled shutdown in order to avoid possibly losing unsaved data or problems restarting your computer after power is restored. 

ADDITIONAL INFORMATION

It is unlikely that you will encounter any problems if you forget to power off your computer, so the actions required are precautionary. If you do encounter a problem, please contact the Help Desk at 360-650-3333.

Spear phishing campaign targeting WWU

Thursday, July 20, 2017 - 10:25am
Status: Resolved

A spear phishing campaign is targeting departments at Western. Spear phishing is a type of phishing scam that appears to come from someone you know. This scam targets employees in a specific department by sending an email message that appears to come from the head of that department. The message has no attachments or links, but is simply a vague request for help. The subject of these recent messages is always "Office" and the body of the message asks, "Are you there?" If you reply to the message, the follow up reply will say that they are not able to use the phone and need urgent assistance. To learn more about this type of scam, read Watch out for Spear Phishing!

VPN Issue has been resolved

Thursday, July 13, 2017 - 9:29am
Status: Resolved

7/13/17 at 9:25 AM (Updated at 11:00 AM): VPN users are now able to connect to the VPN (Virtual Private Network) service. The issue that prevented VPN users from connecting has been resolved. VPN allows off-campus devices to connect to resources that are otherwise ony available from on-campus network connections. This service also provides added security when using a public WiFi connection. 

CallPilot voice mail issue has been resolved.

Tuesday, July 11, 2017 - 8:24am
Status: Resolved

7/11/2017, 8:20 AM (updated at 1:45 PM): CallPilot voice mail could not be reached earlier today. Centurylink has resolved the issue and CallPilot is now accessible again.

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