WWU Internet Connection Issues Are Resolved

2/15/2019, 9:51 AM, UPDATE: RESOLVED - All network issues have been resolved. If you encounter any further issues, please contact the Help Desk.

2/15/2019, 8:30 AM, UPDATE: The K20 engineer is still working to restore our primary internet connection, and EIS staff are working with our secondary internet service provider to resolve issues connecting to and using some sites and services. This morning the Help Desk has received reports of issues using OneDrive and other Office 365 services. These issues will also impact those who connect from off campus with full-tunnel VPN. 

2/14/2019, 11:00 AM, UPDATE: Repairs to our primary internet connection have been delayed due to inclement weather, but we hope to have a K20 engineer on site today. In addition to Netflix, we are finding that some other services are not working over our secondary internet connection. We have asked our secondary internet service provider to address those issues.

2/8/2019, 12:30 PM, UPDATE: K20 has an engineer scheduled to repair our primary internet connection on Monday. Until then some streaming services like Netflix, Spotify, and Amazon Prime video may suffer from degraded performance or may not load at all.

*****Original Message*****
2/7/2019, 1:40 PM: The primary internet connection for our campus went down earlier today, but there was no significant interruption to service since we immediately switched over to our backup internet service provider. K20 (our primary internet service provider) is investigating the issue.