"Undeliverable" errors when replying to messages sent from within Canvas - Resolved

1/10/2019 2:00 PM: The Canvas messaging issue reported earlier has been resolved. You may reply to emails originating from within Canvas directly from an email client such as Outlook, Gmail, etc. The default email addresses within Canvas (for faculty and staff) have been updated from first.last@wwu.edu to userID@wwu.edu. This change will not impact how names are displayed in messages or otherwise interfere with messaging.

*****original message follows*****
1/10/2019 9:00AM
Due to a current issue within Canvas replying to messages sent from within Canvas may come back marked "undeliverable".
If you receive a message in your email client (Outlook, Gmail etc.) and it originated from Canvas, respond by logging into Canvas and replying through the inbox rather than directly from your email client. These messages will have a return address of notifications@instructure.com and will have "just sent you a message in Canvas" in the title. We are working with Instructure (the company behind Canvas) to resolve this issue.

Archived

Yes

Status

Resolved