COVID-19 Symptom Attestation

Some calls to off-campus numbers cannot be connected

10/22/2020, 9:55 AM, RESOLVED: PBX and Skype for Business users should now be able to dial external numbers and contact Campus Police. If you continue to have any issues, please report them to the Telecom Help Desk at 360-650-3600 or telecom@wwu.edu.

10/22/2020, 8:00 AM: Our phone service provider identified an equipment failure last night, but will not have the replacement part until some time today. If you have an emergency, please call 911 rather than calling Campus Police. Teams Voice users are not affected.

10/21/2020, 3:00 PM: Our phone service provider is still troubleshooting the issue.

10/21/2020, 11:30 AM: One of the two circuits that provides phone service to campus has gone down.  We have reported the outage to our provider.    
- PBX (legacy phone system) users cannot call off-campus phone numbers.
- Skype For Business (legacy VOIP phone system) users cannot call off-campus numbers.

Teams Voice users are unaffected by this outage.  Incoming calls to all phone systems work normally.

Severity: 
Status: 
Resolved