Some call queues not connecting

8/31/26 11:44 a.m :

The root cause of this issue was found and resolved. Calls should connect as expected now.

8/31/26 10:54 a.m.

Some call queues on campus are not connecting with external callers. Internal calls appear to be working fine. Call queues can call externally without issue, this is just an inbound problem. ITS is looking into this issue and will provide updates as we learn more.