COVID-19 Symptom Attestation

Self-Service Password Reset Issues

10/6/2020, 11:15 AM, RESOLVED: This issue has been resolved. If you continue to experience any issues changing your password, please contact the ATUS Help Desk at

10/6/2020, 10:45 AM: Self-Service password reset is currently unavailable. If you try to change your password you may encounter the following error: "We're sorry you can't reset your own password because password reset isn't properly set up for your organization. You must contact your administrator to both reset your password and to investigate the problem." We are investigating the issue.