Scan to Email from Ricoh Copiers is not working - Resolved

6/26/2019, 4:45 PM, UPDATE: Messages that have been queued since yesterday afternoon are now being delivered. The volume of queued messages means it might take several hours for all messages to deliver.

6/26/2019, 4:30 PM, UPDATE: Our staff are still working with Microsoft to resolve this issue.

*****Original Message*****
6/26/2019, 8:00 AM: Scan to email functionality, available on Ricoh copiers in many campus offices, is not working at this time. This is related to the SMTP issues affecting Bullseye and Esign. As a workaround, you can use your smartphone to save a photo of a document to your OneDrive. Ricoh copiers can also scan to USB or to a network folder (if configured). Contact Copier Support if you need assistance: 360-650-7969.

Severity: 
Status: 
Resolved