Phone System Issues

An aging piece of telecommunications equipment appears to be the cause of a number of phone system issues. The issue is being worked to determine the best course of action.

Symptoms include intermittent issues with receiving calls by PBX numbers, particularly from off-campus numbers. These calls are occasionally being dropped or being delayed before going through. The delay is either silence on the line or 3-4 rings before going through. This creates the impression that no one is picking up. Since Public Safety is also affected, if callers have an emergency and cannot get through to 3911, please call 911.

Additionally, incoming faxing to the university is down and MyCallPilot, our web-based voicemail and fax system is still unavailable. Users can call x7444 to hear their voicemail messages. CallPilot desktop is still available and can be used to retrieve faxes and voicemail from a user's computer but there are on-again, off-again problems with inbound faxing.