Phone System Issue Affecting CenturyLink Customers

UPDATE - 12.28.2018, 10:56 a.m.

All on-campus to on-campus calls should be functioning now. Additionally, some PBX to off-campus and off-campus to PBX calls should also connect.

 

The following calls are working:
On-campus to on-campus calls (Skype-to-Skype, Skype-to-PBX, PBX-to-Skype, & PBX-to-PBX)

On-campus Skype to off-campus calls

On-campus PBX to off-campus calls (provided callee is not on affected CenturyLink network)
Off-campus to on-campus PBX calls (provided caller is not on affected CenturyLink network)

Off-campus to on-campus Skype calls

 

UPDATE - 12.28.2018, 9:04 a.m.

All phone services returned to service around 3:30 a.m. but went back down at 6:00 a.m. Progress is being made but service restoration is not complete.

 

UPDATE - 12.27.2018, 1:34 p.m.

CenturyLink has partially mitigated the issue; this has reduced the impact of the problem somewhat. There is currently no ETA for resolution of the incident.

____________

 

12.27.2018, 8:30 a.m.

Due to a phone system issue affecting CenturyLink in various locations across the country, calls between off-campus and the university’s analog phone system (PBX) are not connecting. There is no error message, the call is just dropped before connecting.

 

The following calls are working:
On-campus Skype-to-Skype calls
On-campus PBX-to-PBX calls
Off-campus to on-campus Skype calls
On-campus Skype to off-campus calls (sporadic)