Requesting a Teams Third-Party Application
July 2025 - For security purposes, ITS has disabled the ability to download third-party apps into Teams without administrator consent. Apps without M365 or Publisher-Attested Certifications will not be permitted. Other applications will be reviewed on a case-by-case basis. If we are unable to allow the application, we will work with you to find an appropriate alternative.
Applications not published by Microsoft or not approved by the University will now appear with a "request approval" button, and a banner stating "Please click "Request approval" and submit a Jira ticket requesting access to this application. Your request will not be processed without a ticket." The screenshots below outline the experience you will encounter when requesting an application.
In order for your request to be processed, you must submit this Jira form.
From the Teams App Store, select the application you wish to install and click "Request approval".
This will open a link to the Jira form in your default browser. If you do not fill out this form, we will not be able to communicate with you regarding your request.
Be sure to login to your WWU Universal Account in Jira, if you haven't already. This will auto-populate the email address field correctly. You will receive a confirmation email of your ticket submission shortly after sending it.
Once you've sent in the ticket, you will see the application in Teams switch to a greyed-out "Requested" button. It will remain this way until ITS makes a decision on the application.
If you need to locate the form again, click "Get Details".
