ISSUE: Some Teams users unable to dial out

Some Teams Voice users are encountering an error that causes outgoing calls to not complete:

“The call couldn’t be completed as dialed because of an invalid caller ID”

This issue has been reported to the vendor, Lumen, and their current status reports that: “We have a network wide event that has affected your services. We apologize for the inconvenience.” Telecom and EIS are working with Lumen to restore service. 

Archived

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