Help Desk

Our Purpose

Our purpose is to provide students, faculty, and staff with a first point-of-contact for resolving information technology problems, requests, and questions.

Need More Help?

Telephone & Email Support Hours:

Fall, Winter and Spring quarter:

  • Monday - Thursday: 8am to 5pm. Limited phone support 6pm to 8pm.
  • Fridays: 8am to 5pm
  • Weekends: Limited phone support 1pm to 3pm.

Summer Quarter:

  • Monday - Friday: 8am to 5pm
  • Weekends: We are not staffed on weekends during Summer quarter

Walk-in Support Hours:

  • Monday - Friday: 8am to 5pm
  • Closed after 5 and on weekends

The Help Desk is closed on holidays and when the university is closed due to inclement weather.

After hours:

For system or network outages outside of Help Desk hours, please call the non-emergency number for Western Police at (360) 650-3555.