Alerts

PageUp Login Issues Resolved

Friday, January 11, 2019 - 7:45pm
Status: Resolved

1/14/2019: 9:30 AM: The PageUp login issues have been resolved. Staff are still working with the vendor to determine the cause.

1/11/2019 7:30 PM: We are experiencing intermittent login problems with the Western PageUp system. This is occurring for staff who attempt to log into PageUp through the myWestern portal. We believe applicants who access PageUp through the HR job listings should still be able to access the PageUp system. University staff are working with the PageUp vendor to identify and resolve the issue.

"Undeliverable" errors when replying to messages sent from within Canvas - Resolved

Thursday, January 10, 2019 - 10:41am
Status: Resolved

1/10/2019 2:00 PM: The Canvas messaging issue reported earlier has been resolved. You may reply to emails originating from within Canvas directly from an email client such as Outlook, Gmail, etc. The default email addresses within Canvas (for faculty and staff) have been updated from first.last@wwu.edu to userID@wwu.edu. This change will not impact how names are displayed in messages or otherwise interfere with messaging.

*****original message follows*****
1/10/2019 9:00AM
Due to a current issue within Canvas replying to messages sent from within Canvas may come back marked "undeliverable".
If you receive a message in your email client (Outlook, Gmail etc.) and it originated from Canvas, respond by logging into Canvas and replying through the inbox rather than directly from your email client. These messages will have a return address of notifications@instructure.com and will have "just sent you a message in Canvas" in the title. We are working with Instructure (the company behind Canvas) to resolve this issue.

Intermittent issues receiving phone calls and faxes from off-campus have been resolved

Friday, January 4, 2019 - 4:44pm
Status: Resolved

1/17/2019 10:30 AM: The campus telephone systems are now functioning normally. As always, if you experience any phone issues, please report them to telecom@wwu.edu or 360.650.3600.

  • If you are ever unable to reach University Police, please call 9-1-1. 
  • If you are ever unable to reach the WWU Counseling Center, please contact the Community Crisis Line at: 1-800-584-3578. 

1/7/2019 11:00 AM:

We continue to experience intermittent issues with calls connecting. The problem is affecting all calls: Skype, PBX, on-campus, and off-campus. We are troubleshooting with phone system engineers .

1/7/2019 9:30 AM: Off-campus callers trying to reach Western campus phone numbers may be intermittently unable to connect. In these instances, the call rings continuously but never picks up nor goes to voicemail. We are also continuing to experience intermittent issues receiving faxes.

  • If unable to reach University Police please call 9-1-1. 
  • If unable to reach the WWU Counseling Center please contact the Community Crisis Line at: 1-800-584-3578. 

University staff are working with our telephony vendors to resolve the problem as soon as possible.

*****original  message follows*****
1/4/2019 4:20 PM: Our campus is experiencing intermittent errors receiving faxes. This is due to a technical issue with our legacy telephone system. EIS staff are working with our telephony vendors to resolve the issue.

Phone System Issue Affecting CenturyLink Customers

Thursday, December 27, 2018 - 8:29am
Status: Resolved
UPDATE - 12.28.2018, 10:56 a.m.
All on-campus to on-campus calls should be functioning now. Additionally, some PBX to off-campus and off-campus to PBX calls should also connect.
 
The following calls are working:
On-campus to on-campus calls (Skype-to-Skype, Skype-to-PBX, PBX-to-Skype, & PBX-to-PBX)
On-campus Skype to off-campus calls
On-campus PBX to off-campus calls (provided callee is not on affected CenturyLink network)
Off-campus to on-campus PBX calls (provided caller is not on affected CenturyLink network)
Off-campus to on-campus Skype calls
 
UPDATE - 12.28.2018, 9:04 a.m.
All phone services returned to service around 3:30 a.m. but went back down at 6:00 a.m. Progress is being made but service restoration is not complete.
 
UPDATE - 12.27.2018, 1:34 p.m.
CenturyLink has partially mitigated the issue; this has reduced the impact of the problem somewhat. There is currently no ETA for resolution of the incident.
____________
 
12.27.2018, 8:30 a.m.
Due to a phone system issue affecting CenturyLink in various locations across the country, calls between off-campus and the university’s analog phone system (PBX) are not connecting. There is no error message, the call is just dropped before connecting.
 
The following calls are working:
On-campus Skype-to-Skype calls
On-campus PBX-to-PBX calls
Off-campus to on-campus Skype calls
On-campus Skype to off-campus calls (sporadic)
 
 

Network and Internet Connectivity Issues in SMATE building - Resolved

Tuesday, December 18, 2018 - 12:30pm
Status: Resolved

12/18/2018 1:35 PM: Network and Internet access to the SMATE building has been restored. 

*****Original Message Follows*****
12/18/2018 12:20 PM: The SMATE building has been experiencing some network and internet connectivity issues today. Technicians are working to resolve the issue. This may also impact users in other buildings who connect to servers that reside in SMATE (e.g., the Geology server). 

Millennium FAST Issues with untrusted certificate Resolved

Monday, December 10, 2018 - 9:21am
Status: Resolved

12/10/2018 10:00 AM: This issue has been resolved, and Millennium FAST service has been restored.

*****Original Message Follows*****
12/10/2018 9:00 AM: There is an issue with the Millennium FAST certificate this morning. If you access Millennium FAST you may see an error about the certificate not being trusted. If you click through this error you may be able to access the interface, but queries will not work. EIS staff are working to resolve this issue.

VPN Maintenance Outage 11/1 6:30 - 7:00 AM

Wednesday, October 31, 2018 - 4:38pm
Status: Resolved

11/1/2018 6:30 to 7:00 AM: In order to upgrade our VPN hardware, there will be a brief interruption of VPN service on Thursday, November 1, between 6:30 and 7:00 AM. For more details view the myWestern Announcement.

Telephone connection issues resolved

Thursday, October 25, 2018 - 12:15pm
Status: Resolved

10/25/18 8:05 PM: The telephone connection issues have been resolved. PBX phones, Skype for Business, and fax services are now able to fully connect with off-campus telephone numbers again.

10/25/18 2:10 PM: At this moment the only off-campus calling that works is if you dial 911 from a PBX phone. All other off-campus calls, including calling 911 from a Skype for Business phone, will connect but the off-campus caller cannot hear the on-campus caller. On campus calls, including calls to x3911 (UPD emergency dispatch) are working properly. 

****Original Message Follows****
10/25/18 12:10 PM: Calls and faxes to/from off-campus numbers are currently not working. Calls will connect, but the off-campus caller cannot hear the on-campus caller. This affects both PBS and Skype for Business users.

CampusWeb sites are still unavailable - Resolved

Tuesday, October 16, 2018 - 8:46am
Status: Resolved

10/16/2018 8:55 AM: Sites hosted on CampusWeb are now availability again.

10/16/2018 8:40 AM: Sites hosted on CampusWeb are still unavailable. EIS is working to resolve the issue.

Network Drive and CampusWeb Issues - Resolved

Tuesday, October 16, 2018 - 8:35am
Status: Resolved

10/16/18 8:35 AM: This issue has been resolved and all resources are now available. If you continue to have difficulty, try restarting your computer. If that does not work, please contact the Help Desk at 360-650-3333.

****Original Message Follows****
10/16/18 8:15 AM: The P: Drive, sites hosted by CampusWeb, and other shares hosted by \\msfs-share are currently unavailable. EIS staff are working to resolve the issue. OneDrive, SharePoint, and sites hosted by Drupal and CampusPress are still available.

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