9/14/19, 2:00 PM, to 9/15/19, 6:00AM: Upgrades to network hardware in our datacenters starting at 2:00 PM on 9/14/2019 will many university systems to be unavailable until 6:00 AM on 9/15/19. There will also be a brief campus telephone service interruption, lasting approximately 5 minutes, between 2:00 PM and 5:00 PM on 9/14/2019. View the detailed announcement for a list of affected systems.
9/11/19, 8:00 AM: Degree Works is not available at this time. Staff are diagnosing the issue.
9/11/19, 6:00 AM, UPDATE: Banner Admin Pages & Web4U are now available.
9/10/19, 4:30 PM to 6:00 AM on 9/11/19: Most administrative systems will be unavailable during scheduled network maintenance on the evening of the 10th. In preparation for the outage starting at 6pm, Banner services including Web4U and Admin Pages will be shut down beginning at 4:30pm on 9/10.
Close out of Banner Admin Pages and Web4U by 4:30pm on 9/10. We also recommend you log off or shut down your computer by 6:00pm before the network and internet outage begins.
9/11/19, 1:30 AM, UPDATE: The network maintenance is complete. Network and internet services are now available. If you experience any issues, please restart your computer and contact the ATUS Help Desk at 360-650-3333 if you are still unable to connect to a system or resource.
9/10/19, 6:00 PM to 6:00 AM on 9/11/19: The campus network will be offline for critical network infrastructure upgrades from 9/10/2019 at 6:00 PM until 6:00 AM the following morning. During this time no internal or external network services will function and no internet access will be available. All networked university systems will be unavailable from on or off campus. View the detailed announcement.
9/3/2019: A new phishing message is making the rounds. The external site has been blocked. If you receive a message with the following characteristics, please delete it: SUBJECT = "IMPORTANT DOCUMENTS FOR STUDENTS" MESSAGE = "Hello, An IMPORTANT document is awaiting your approval." LINK = VIEW FILE
8/29/2019, 7:30 AM, UPDATE: PageUp support resolved this issue last night. The course list is now available.
8/28/2019, 10:00 AM: PageUp is not displaying the class list. Instead it just shows an alert error with no message and a spinning diamond shaped icon. PageUp support has been contacted.
8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:
- Must be between 8 and 30 characters in length (we recommend 12 characters or more)
- Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
- Cannot use a previously used password
If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.
8/7/2019, 11:50 AM, UPDATE: This issue has been resolved by Instructure.
8/7/2019, 9:00 AM: You may experience long load times while accessing Canvas this morning. The Canvas developers at Instructure are investigating the issue.
7/23/2019, 10:45 AM: An issue with one of our email servers has delayed the delivery of some messages. Those messages are in the process of being delivered, but you may see warnings about delayed messages.
7/11/2019, 2:30 PM, UPDATE: The certificate issue has been resolved.
7/11/2019, 9:00 AM: Since the recent upgrade of our Exchange hybrid server, many Outlook client users are experiencing certificate warnings that pop-up as security alerts. The alerts may continue to pop up whether you click "Yes" or "No." Staff are working to resolve the certificate issue so the pop-ups will cease. These pop-ups affect Outlook for Windows and macOS, but not the mobile Outlook app or the Outlook web app.