Alerts

Reported Issues with myWestern portal

Wednesday, May 23, 2018 - 8:13am
Status: Resolved

05/31/2018, 2:18 p.m. update: myWestern has been restored to service.

*** *** ***

On May 23, 2018 the technology supporting myWestern became no longer viable unexpectedly and rather suddenly due to a required security upgrade. A myWestern upgrade previously planned for this spring was found to require too many modifications. At present, the campus is preparing to hold conversations on the preferred functionality for a newly designed and developed campus portal.

Until this issue is resolved, myWestern will reroute you to a page with links to many common technology resources such as Canvas, Web4U, Banner, and Office 365 (including Outlook, OneDrive, Office online apps, SharePoint, Teams, and more). You may also access that technology resource page here.

 

WWU Official Communication - Administrative Systems Upgrade, June 1st

Tuesday, May 22, 2018 - 2:19pm
Status: Resolved

To perform important Banner software updates and apply the basis for increased functionality, many Banner systems will be unavailable or have limited functionality beginning Friday, June 1, at 09:00pm and concluding 3 hours later at midnight, including Banner forms and reports, Banner Workflow, Travel & Expense, eInvoice and eProcurement, Web4U, Famis forms and reports, NolijWeb and Data Transfer and Universal Activation.  Please close out of these systems or log off by 9pm on Friday June 1st.  Please contact the HelpDesk@wwu.edu or 360.650.3333 with questions or concerns.

Phishing Alert! Subject: “Security Alert”

Sunday, May 20, 2018 - 9:14pm
Status: Resolved

5/20/18: A phishing email with the subject “Security Alert” is making the rounds. The senders have been blocked, but the message has already been delivered to thousands of WWU mailboxes. The message says it is from the “WWU Help Desk.” The site the email links to has been blocked. Please delete the message if you received it. To see an example of this phishing message, and to learn more about how to protect yourself from phishing, visit the ATUS website at https://atus.wwu.edu/security 

Phone Scam - Lower Interest Rate

Thursday, May 17, 2018 - 11:57am
Status: Resolved

There is a phone scam offering "credit card with a lower interest rate". It appears the perpetrators are spoofing campus numbers. Please hang up on caller.

EMS (Event Management System) is back up

Tuesday, May 8, 2018 - 11:50am
Status: Resolved

12:15 PM: EMS service has been restored.

***********Original Message Follows**************
5/8/2018 11:45 PM: EMS is down at this time. 

Phone System Issues

Monday, May 7, 2018 - 8:58am
Status: Resolved

5/9/2018, 1:45 PM Update: They Skype services have been restarted and we believe all the phone system issues are resolved. If you experience any issues making or receiving telephone calls, please email telecom@wwu.edu. 

5/8/2018, 9:00 AM Update: Due to connectivity issues with the phone network yesterday, we will be restarting numerous Skype services over the next few days. This should result in improved connectivity. Skype users should not notice any issues during this work other than a loss of Presence for a few minutes.

5:00 PM Update: No issues have been reported late this afternoon, but we continue to monitor and diagnose the situation with our vendor.

1:05 PM Update: An issue with WWU's phone provider is causing intermittent issues for 1) Skype to off-campus calls and 2) off-campus to on-campus calls (both PBX and Skype). On-campus calls should still be fully functioning.

12:35 PM Update: New reports of phone system issues - the problems are being investigated.

11:40 AM Update: All phone services appear to be fully functioning.

********Original Message Follows********
5/7/2018 8:00 AM: Some on-campus phone calls are currently unavailable.
This includes calls to Public Safety / Campus Police. Phone technicians have been dispatched to resolve the issue. The symptom is a fast busy signal when attempting a call.
If you experience problems calling an on-campus contact, please use an alternate phone for voice communications or choose another communication medium.

The following calls are working:

  • from PBX phone to PBX phone
  • from Skype phone to Skype phone
  • calls from off-campus to campus

The following calls are not working or are delayed:

  • on-campus from PBX phone to Skype phone
  • on-campus from Skype phone to PBX phone

Search Issue at wwu.edu Home Page - Resolved!

Wednesday, April 25, 2018 - 9:06am
Status: Resolved

4/25/2018 9:10 AM: The search issue has been resolved.

*****************original message follows ***********************
4/25/2018 8:30 AM: The search function on the wwu.edu home page is not working at this time. It will display search results, but the links take you to an error that says, "No page by that name!"  Staff are diagnosing the problem. Search within departmental websites does not appear to be affected.

EMS issue is resolved

Tuesday, April 24, 2018 - 2:33pm
Status: Resolved

4/24/2018 2:35 PM: EMS (Event Management System) was down from approximately 2:10 to 2:35 PM. It is now available.

Canvas Email Notification Issue - Resolved

Thursday, April 19, 2018 - 3:55pm
Status: Resolved

4/19/2018: Some Canvas email announcements sent between April 11 at 7:23 p.m. and April 12 at 3:58 a.m., were quarantined by software that detects spam and phishing messages. These messages will be released today, April 19. Check your Inbox within Canvas to make sure you do not have any unread messages. Keep in mind that Canvas notifications you receive on April 19 in your Office 365 mailbox may be a week old. Our staff is working with Instructure.com (the company behind Canvas) to make sure they notify us when they start using new mail servers so we can allow them to bypass our mail filters.

Brief Network Share and CampusWeb Outage - Resolved

Wednesday, April 4, 2018 - 12:26pm
Status: Resolved

4/4/2018 12:15 PM There was a brief outage that affected web sites hosted on CampusWeb, as well as a number of shared network drives, at approximately Noon. Service has been restored and the cause is under diagnosis. The network shares affected inclue the P: Drive (FacShare), Class drive, EE, PublicSafety, OSR, and Alumni.

Pages