Web sites hosted on CampusWeb unavailable - Resolved

Monday, July 30, 2018 - 11:07am
Status: Resolved

7/30/2018 11:05AM Websites hosted on CampusWeb were briefly unavailable at approximately 11:00 AM. This included departmental websites that are not hosted on Drupal, CampusPress (WordPress) or other platforms.

Phishing Alert! Fraudulent email impersonating President Randhawa

Wednesday, July 18, 2018 - 10:54am
Status: Resolved

7/18/2018: There is an email scam making the rounds with the subject: "ATTENTION REQUIRED-from president Sabah Randhawa to all employees on july 18, 2018" that asks the recipient to click a link to a survey. The message was addressed to hundreds of WWU recipients, but fortunately our spam filter blocked the message from being delivered to all but 39 inboxes. Our Advanced Threat Protection service has already blocked the link to the survey, so the recipients who did receive the message should not be able to access the fraudulent site that the survey links to. If you would like to see a copy of this message, as well as For tips to help you recognize phishing messages, visit the ATUS Security page.

Email Scam Alert! Fake money transfer scam

Friday, July 13, 2018 - 2:28pm
Status: Resolved

7/13/2018: There is an email scam making the rounds that has led to some compromised accounts. The email claims to be from an attorney in Johannesburg, South Africa. He is looking for an American to help access millions of dollars in a bank account and aid in the transfer of the money. The email itself does not have any links, but it does provide an email address. When someone contacts the email address, they may receive instructions that attempt to scam them out of money, credentials, or both. For tips to help you recognize phishing messages, visit the ATUS Security page. For information on how to recognize employment and money transfer scams, visit the Student Employment Center's Scam Alerts page.

Telephone call routing and Skype for Business Voice Issues

Tuesday, July 10, 2018 - 10:14am
Status: Resolved

7/11/2018, 8:18 AM - UPDATE: The reported "phone" problems in Skype appear to be resolved.

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7/10/2018 9:00 AM: EIS staff are investigating some telephone call routing issues that may cause some calls to fail to connect. There have also been reports since yesterday afternoon of Skype for Business Enterprise Voice call quality problems. Sometimes one participant is not able to hear the other, or the call will simply fail to connect. 

Banner 9 Connectivity Issues Resolved

Tuesday, June 26, 2018 - 2:32pm
Status: Resolved

6/26/2018 3:00 PM: The issue has been resolved and the Banner 9 production environment is now available.

***Original Message Follows***
6/26/2018 2:15 PM: There is an issue with Banner 9 network connectivity.  EIS is working to restore service.  This unanticipated down time will cause connections to the Banner 9 test and production environments to drop during the restoration.  Please direct questions to the

Banner report printing issues resolved

Friday, June 22, 2018 - 2:38pm
Status: Resolved

6/22/2018 4:15 PM: The Banner report printing issue has been resolved.

**********Original Message Follows***********
6/22/2018 2:30 PM The Help Desk has received multiple calls regarding Banner reports that fail to print. 

Minor Issue with Canvas Announcements

Thursday, June 21, 2018 - 10:02pm
Status: Resolved

Update, 06/21/2018, 10:03 p.m.: Instructure have resolved the issue.

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Original message:

Instructure has notified our Canvas administrator that users are unable to create announcements in courses with observers. Instructure is investigating and working on a remedy to the problem. Thanks for your patience.

BI Query Errors for TNS and Insufficient licenses Resolved

Wednesday, June 20, 2018 - 8:46am
Status: Resolved

6/21/18 12:00 PM: These issues appear to be resolved, but staff are continuing to monitor. If you experience errors accessing BI Query, please report them to the Help Desk at 360-650-3333 or

6/20/18 4:15 PM: This issue is not expected to be resolved before tomorrow.

*********Original Message Follows*********
6/20/18 8:30 AM: BI Query users are reporting errors while trying to install or connect to BI Query. One error suggests we have hit a limit on our licenses, although that is not the case. Technical staff are investigating the issue. 

Banner 9 was unavailable from 3:50 to 4:20

Thursday, June 7, 2018 - 4:40pm
Status: Resolved

6/7/18 4:00 PM: Banner 9 was unavailable from approximately 3:50 to 4:20 PM. The issue has been resolved. If you still experience issues, try refreshing or restarting your browser. 

Phishing Alert! Subject: "Validate your Email"

Monday, June 4, 2018 - 9:57am
Status: Resolved

There is a phishing email making the rounds that prompts you to validate your email. The remote site has been blocked. If you already clicked the link and signed into a web page the email directed you to, please change your password and security questions immediately, and contact the Help Desk at 360-650-3333 or To read about how to recognize phishing, and to see examples of phishing scams, visit our Security page at