COVID-19 Symptom Attestation


Millennium/FAST Upgrade TODAY 8:00 AM to 5:00 PM

Monday, November 25, 2019 - 8:52am
Status: Resolved
11/25/2019, 8:00 AM: To perform important software updates, Millennium/FAST will be unavailable Monday, Nov 25th  from 8:00am to 5:00pm:                                   

Self Service Password Reset Issues - Resolved

Friday, November 22, 2019 - 3:47pm
Status: Resolved

11/22/19, 4:50 PM, UPDATE: This issue has been resolved. Self-Service Password Reset is available again.

*****Original Message*****
11/22/19, 1:30 PM: Self-Service Password Reset, the service that allows you to change your universal password, is unavailable at this time. Staff are working to restore the service. If you are not able to access your account because of a forgotten or expired password, please contact the ATUS Help Desk at 360-650-3333.


Wednesday, November 20, 2019 - 8:42am
Status: Resolved

11/20/19: Many WWU mailboxes received multiple copies of a phishing scam with the subject "PAYMENT" early this morning. Please delete (or mark as Junk) any copies of this message you received. The message contains an Excel attachment that will prompt you to enter your WWU credentials. If you opened the attachment and entered your password, change your password immediately and contact the ATUS Help Desk at 360-650-3333. The remote site used to capture credentials has been blocked internally, but it may still be accessible from off campus.

Canvas outage at Instructure - Resolved

Wednesday, November 6, 2019 - 5:25pm
Status: Resolved

11/6/2019, 6:00 PM, UPDATE: Instructure has marked this issue as resolved. Canvas service has been fully restored.

11/6/2019, 5:40 PM, UPDATE: Canvas appears to be working again, but Instructure still lists the outage on their status page. This means there could still be some unresolved issues.

*****Original Message*****
11/6/2019, 5:15 PM: The Canvas interface currently displays a "Page Error" and courses will not load when you click the Courses tab. reports a major outage that they are troubleshooting. 

Mail Delivery Issues with Contract Management Module Resolved

Monday, November 4, 2019 - 5:06pm
Status: Resolved

11/6/19, 8:00 AM, UPDATE: The vendor has resolved this issue.

*****Original Message*****
11/4/19, 3:45 PM: Email messages sent from the Contract Management Module are not currently being delivered. The issue is being investigated.

NolijWeb Issues Resolved

Friday, November 1, 2019 - 8:48am
Status: Resolved

11/1/19, 10:00 AM, UPDATE: NolijWeb is now available again. 

*****Original Message*****
11/1/19, 8:45 AM: NolijWeb is unavailable this morning. EAS staff are investigating the issue.

Problems Replying to Email Sent in Canvas from Outlook Web App

Friday, November 1, 2019 - 8:32am
Status: Resolved

When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.

Wireless Network Connection Issues Resolved

Thursday, October 31, 2019 - 11:59am
Status: Resolved

11/1/19, 1:30PM, UPDATE: This issue has been resolved and the WWUwireless and WWUwireless-Guest networks are operating normally again.

10/31/19, 3:30 PM, UPDATE: Staff are still working to resolve the issue with WWUwireless and WWUwireless-Guest. Some browsers and devices are able to connect. For those that are not, we recommend connecting to WWUwireless-Secure. If a guest/visitor needs wireless access, a student or staff member can create a temporary guest account for them that will work with WWUwireless-Secure:

*****Original Message*****
10/31/19, 11:50 AM: Multiple users are experiencing issues trying to connect to WWUwireless and WWUwireless-Guest. A solution is being implemented, but there will be brief intermittent outages that will also affect WWUwireless-Secure until 1:00 PM. 

Network and wireless issues reported from multiple locations on campus - Resolved

Wednesday, October 23, 2019 - 10:27am
Status: Resolved

10/23/19, 10:33AM, UPDATE:  The issue has been resolved. There was a problem with the service that provides network/internet addresses to devices, but that service is now working normally.

*****Original Message Follows*****
10/23/19, 10:25AM: The Help Desk is receiving calls from campus locations that are not able to connect to the network or internet via wired or wireless connections. Reports from Biology, CBE, Library, PAC, VU, and High Street. Network administrators are troubleshooting the issue.

Watch out for Pet Sitting Job Scams!

Tuesday, October 15, 2019 - 4:25pm
Status: Resolved

10/15/19: Fake job scams have been making the rounds this Fall. Learn how to protect yourself from the latest scams, including the emails looking for pet sitters that have been so common in recent weeks.