Alerts

7/18/2018: There is an email scam making the rounds with the subject: "ATTENTION REQUIRED-from president Sabah Randhawa to all employees on july 18, 2018" that asks the recipient to click a link to a survey. The message was addressed to hundreds of WWU recipients, but fortunately our spam filter blocked the message from being delivered to all but 39 inboxes. Our Advanced Threat Protection service has already blocked the link to the survey, so the recipients who did receive the message should not be able to access the fraudulent site that the survey links to. If you would like to see a copy of this message, as well as For tips to help you recognize phishing messages, visit the ATUS Security page.

7/11/2018, 8:18 AM - UPDATE: The reported "phone" problems in Skype appear to be resolved.

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7/10/2018 9:00 AM: EIS staff are investigating some telephone call routing issues that may cause some calls to fail to connect. There have also been reports since yesterday afternoon of Skype for Business Enterprise Voice call quality problems. Sometimes one participant is not able to hear the other, or the call will simply fail to connect. 

6/22/2018 4:15 PM: The Banner report printing issue has been resolved.

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6/22/2018 2:30 PM The Help Desk has received multiple calls regarding Banner reports that fail to print. 

6/21/18 12:00 PM: These issues appear to be resolved, but staff are continuing to monitor. If you experience errors accessing BI Query, please report them to the Help Desk at 360-650-3333 or helpdesk@wwu.edu

6/20/18 4:15 PM: This issue is not expected to be resolved before tomorrow.

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6/20/18 8:30 AM: BI Query users are reporting errors while trying to install or connect to BI Query. One error suggests we have hit a limit on our licenses, although that is not the case. Technical staff are investigating the issue.