COVID-19 Symptom Attestation

ATUS

Academic Technology and User Services

Alerts

New Self Service Password Service is Live

Wednesday, August 14, 2019 - 5:08pm
Status: Resolved

8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:

  • Must be between 8 and 30 characters in length (we recommend 12 characters or more)
  • Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
  • Cannot use a previously used password

If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.

Long load times when accessing Canvas - Resolved

Wednesday, August 7, 2019 - 9:04am
Status: Resolved

8/7/2019, 11:50 AM, UPDATE: This issue has been resolved by Instructure.

*****Original Message*****
8/7/2019, 9:00 AM: You may experience long load times while accessing Canvas this morning. The Canvas developers at Instructure are investigating the issue. 

Delivery of some email messages has been delayed

Tuesday, July 23, 2019 - 10:56am
Status: Resolved

7/23/2019, 10:45 AM: An issue with one of our email servers has delayed the delivery of some messages. Those messages are in the process of being delivered, but you may see warnings about delayed messages.

Outlook security alert pop-ups warning about certificate

Thursday, July 11, 2019 - 9:02am
Status: Resolved

7/11/2019, 2:30 PM, UPDATE: The certificate issue has been resolved.

*****Original Message*****
7/11/2019, 9:00 AM: Since the recent upgrade of our Exchange hybrid server, many Outlook client users are experiencing certificate warnings that pop-up as security alerts. The alerts may continue to pop up whether you click "Yes" or "No." Staff are working to resolve the certificate issue so the pop-ups will cease. These pop-ups affect Outlook for Windows and macOS, but not the mobile Outlook app or the Outlook web app.

Published Outlook/Office 365 calendars are not loading on web pages

Monday, July 8, 2019 - 1:29pm
Status: Resolved

7/12/2019, 8:00 AM, UPDATE: Microsoft has resolved this issue for all calendars.

*****Original Message*****
7/8/2019, 8:00 AM: Outlook and Office 365 calendars published on web pages may not load at this time. Only a blank page appears. Microsoft is in the process of resolving this issue and some calendars may resume functionality before others.

Office 365 Issues Resolved

Thursday, June 27, 2019 - 3:08pm
Status: Resolved

6/28/2019, 8:00 AM, UPDATE: Microsoft marked this issue as resolved last night at 10:20 PM.

*****Original Message*****
6/27/2019, 3:00 PM: Some Microsoft cloud services are displaying the error "Our services aren't available right now." Many Office 365 customers, including Western, are seeing this error on some sites. What does appear to work for most people is to go straight to your Office 365 email using this address: https://outlook.office.com/mail  

Once you are in your Outlook mail, you can use the Apps grid to open other Office 365 apps like OneDrive and Teams. The issue appears to be with sites that begin with "portal.office.com." 

Scan to Email from Ricoh Copiers is not working - Resolved

Wednesday, June 26, 2019 - 9:40am
Status: Resolved

6/26/2019, 4:45 PM, UPDATE: Messages that have been queued since yesterday afternoon are now being delivered. The volume of queued messages means it might take several hours for all messages to deliver.

6/26/2019, 4:30 PM, UPDATE: Our staff are still working with Microsoft to resolve this issue.

*****Original Message*****
6/26/2019, 8:00 AM: Scan to email functionality, available on Ricoh copiers in many campus offices, is not working at this time. This is related to the SMTP issues affecting Bullseye and Esign. As a workaround, you can use your smartphone to save a photo of a document to your OneDrive. Ricoh copiers can also scan to USB or to a network folder (if configured). Contact Copier Support if you need assistance: 360-650-7969.

Bullseye and Esign messages are not being delivered - Resolved

Wednesday, June 26, 2019 - 7:43am
Status: Resolved

6/26/2019, 4:45 PM, UPDATE: Messages that have been queued since yesterday afternoon are now being delivered. The volume of queued messages means it might take several hours for all messages to deliver.

6/26/2019, 4:30 PM: Our staff are still working with Microsoft to resolve this issue.

*****Original Message*****
6/26/19, 7:30 AM: Email messages sent by Bullseye and Esign are not currently being delivered. EIS staff are investigating. This may also impact other services and devices that relay email through our on-campus SMTP gateway, including devices with a scan-to-email feature and systems that send automated messages.

Intermittent myWestern Issues - Resolved

Tuesday, June 11, 2019 - 3:38pm
Status: Resolved

6/11/2019, 5:45PM, Update: myWestern is no longer experiencing intermittent outages.

*****Original Message*****

6/11/2019, 3:25 PM: myWestern  is experiencing intermittent outages. In the meantime you can access many campus services directly:

Millennium/FAST is down for scheduled maintenance until 3:00 PM

Tuesday, June 11, 2019 - 1:09pm
Status: Resolved

6/11/2019, 3:05 PM: Millennium/FAST is now available.

*****Original Message*****
6/11/2019, 1:00 PM to 3:00 PM: To perform important software updates, Millennium/FAST will be unavailable from 1:00 PM to 3:00 PM

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