Fairhaven College Network Issues Resolved

Thursday, August 16, 2018 - 8:02am
Status: Resolved

8/17/2018 1:15 PM: Wired and wireless network connectivity has been restored to Fairhaven College.

8/17/2018 11:40 AM: A replacement network switch is being installed and configured. The Fairhaven College campus will experience some brief wired and wireless outages as the new switch is brought online.

****Original Message Follows****
8/16/2018 8:00 AM: EIS staff are investigating wired and wireless network issues at the Fairhaven College. 

Millennium/FAST Service Resolved

Wednesday, August 15, 2018 - 8:48am
Status: Resolved

8/15/18 11:40 AM: Millennium/FAST service has been restored.

****Original Message Follows****
8/15/18 8:30 AM: Millennium/FAST is unavailable at this time. EIS is looking into it.

Fairhaven residence hall network service is down this morning - Resolved

Monday, August 13, 2018 - 8:36am
Status: Resolved

8/13/18 2:35 PM: Service has been restored.

8/13/18 8:30 AM: The Fairhaven residence hall network service is down this morning. Staff are working to restore service.

Skype for Business Enterprise Voice & Messaging issues this morning

Monday, August 13, 2018 - 8:34am
Status: Resolved

8/12/18 9:05 AM: Skype for Business services are now operating normally. If you continue to have problems please contact the Help Desk.

8/12/18 9:00 AM: Skype for Business service has been partially restored, but some clients may continue to have difficulty signing in until all issues are resolved.

*****Original Message Follows*****
8/13/18 8:30 AM: There are Skype for Business issues this morning that affect voice calls, presence, and instant messaging. EIS staff are working to restore service as quickly as possible.

Network outage in Haggard Hall and Wilson Library - Resolved

Thursday, August 9, 2018 - 10:17am
Status: Resolved

8/9/18 12:35 PM: Network access has been restored for the rest of Wilson Library. All devices in Haggard Hall and Wilson Library should now have network access. If you are in either building and are still experiencing issues, try restarting your device. If that does not help, contact the Help Desk at x3333 for assistance.

8/9/18 10:40 AM: Network access has been restored for all of Haggard Hall and some of Wilson Library. Some connections in Wilson Library are still down at this time.

*****Original Message Follows*****
8/9/18 10:10 AM: The wired and wireless network is down for parts of Haggard Hall and Wilson Library. EIS staff are investigating. 

CATV channels 31 and above are not available on campus at this time

Wednesday, August 8, 2018 - 11:08am
Status: Resolved

8/13/18 8:30 AM: The channels have been restored, but there is still some work to be completed that may results in some brief issues.

****Original message follows*****
8/8/2018 10:00 AM: CATV channels 31 and above are not currently working on campus. A technician will be arriving Friday after 5:00 PM to diagnose the issue.

Administrative Systems Upgrade 8/3/2018 - Completed

Saturday, August 4, 2018 - 10:48am
Status: Resolved

8/4/2018: The administrative systems upgrade scheduled from 7:00 PM to Midnight on Friday, August 3rd, is complete. Banner and other administrative systems are ready for use.

PBX to External and Skype Enterprise Voice dialing issue - Resolved

Thursday, August 2, 2018 - 2:44pm
Status: Resolved

8/02/18 4:10 PM: Telecom reports that the dialing issues have been resolved. If you continue to encounter dialing issues, please email

8/02/18 4:00 PM: Telecom staff are continuing to work on the dialing issues. We are receiving reports that PBX phone users are not able to 10-digit numbers (internal or external numbers). 

*****Original Message Follows*****
08/02/18 2:30 PM: At this time PBX telephone users are not able to reach Skype for Business Enterprise Voice users by dialing the 4 digit extension. Telecom is investigating, but for now PBX users can dial the 10 digit number (360-650-xxxx) to reach Skype for Business Enterprise Voice users. 

Web sites hosted on CampusWeb unavailable - Resolved

Monday, July 30, 2018 - 11:07am
Status: Resolved

7/30/2018 11:05AM Websites hosted on CampusWeb were briefly unavailable at approximately 11:00 AM. This included departmental websites that are not hosted on Drupal, CampusPress (WordPress) or other platforms.

Phishing Alert! Fraudulent email impersonating President Randhawa

Wednesday, July 18, 2018 - 10:54am
Status: Resolved

7/18/2018: There is an email scam making the rounds with the subject: "ATTENTION REQUIRED-from president Sabah Randhawa to all employees on july 18, 2018" that asks the recipient to click a link to a survey. The message was addressed to hundreds of WWU recipients, but fortunately our spam filter blocked the message from being delivered to all but 39 inboxes. Our Advanced Threat Protection service has already blocked the link to the survey, so the recipients who did receive the message should not be able to access the fraudulent site that the survey links to. If you would like to see a copy of this message, as well as For tips to help you recognize phishing messages, visit the ATUS Security page.