11/22/19, 4:50 PM, UPDATE: This issue has been resolved. Self-Service Password Reset is available again.
11/22/19, 1:30 PM: Self-Service Password Reset, the service that allows you to change your universal password, is unavailable at this time. Staff are working to restore the service. If you are not able to access your account because of a forgotten or expired password, please contact the ATUS Help Desk at 360-650-3333.
11/20/19: Many WWU mailboxes received multiple copies of a phishing scam with the subject "PAYMENT" early this morning. Please delete (or mark as Junk) any copies of this message you received. The message contains an Excel attachment that will prompt you to enter your WWU credentials. If you opened the attachment and entered your password, change your password immediately and contact the ATUS Help Desk at 360-650-3333. The remote site used to capture credentials has been blocked internally, but it may still be accessible from off campus.
11/6/2019, 6:00 PM, UPDATE: Instructure has marked this issue as resolved. Canvas service has been fully restored.
11/6/2019, 5:40 PM, UPDATE: Canvas appears to be working again, but Instructure still lists the outage on their status page. This means there could still be some unresolved issues.
11/6/2019, 5:15 PM: The Canvas interface currently displays a "Page Error" and courses will not load when you click the Courses tab. https://status.instructure.com/ reports a major outage that they are troubleshooting.
11/6/19, 8:00 AM, UPDATE: The vendor has resolved this issue.
11/4/19, 3:45 PM: Email messages sent from the Contract Management Module are not currently being delivered. The issue is being investigated.
11/1/19, 10:00 AM, UPDATE: NolijWeb is now available again.
11/1/19, 8:45 AM: NolijWeb is unavailable this morning. EAS staff are investigating the issue.
When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.
11/1/19, 1:30PM, UPDATE: This issue has been resolved and the WWUwireless and WWUwireless-Guest networks are operating normally again.
10/31/19, 3:30 PM, UPDATE: Staff are still working to resolve the issue with WWUwireless and WWUwireless-Guest. Some browsers and devices are able to connect. For those that are not, we recommend connecting to WWUwireless-Secure. If a guest/visitor needs wireless access, a student or staff member can create a temporary guest account for them that will work with WWUwireless-Secure: https://www.wwu.edu/guestacct/
10/31/19, 11:50 AM: Multiple users are experiencing issues trying to connect to WWUwireless and WWUwireless-Guest. A solution is being implemented, but there will be brief intermittent outages that will also affect WWUwireless-Secure until 1:00 PM.
10/23/19, 10:33AM, UPDATE: The issue has been resolved. There was a problem with the service that provides network/internet addresses to devices, but that service is now working normally.
*****Original Message Follows*****
10/23/19, 10:25AM: The Help Desk is receiving calls from campus locations that are not able to connect to the network or internet via wired or wireless connections. Reports from Biology, CBE, Library, PAC, VU, and High Street. Network administrators are troubleshooting the issue.