Phone System Issues Resolved

Friday, March 8, 2019 - 10:03am
Status: Resolved

3/11/2019, 9:00 AM, UPDATE: CenturyLink has resolved the issue and both telephone service and faxing should be functioning normally.

3/8/2019, 4:00 PM, UPDATE: CenturyLink has escalated this issue after determining that the issue extends beyond Western, It is affecting other sites as well. 

3/8/2019, 11:00 AM, UPDATE: A CenturyLink circuit failure is causing the issues, which include outages for faxing and PBX voice calls. Skype Enterprise Voice calls should not be impacted unless the other party is a PBX phone user. 

*****Original Message*****
3/8/2019, 10:00 AM: We are experiencing intermittent telephone issues. Calls may fail to connect, or may disconnect during a conversation. The issue impacts campus to campus calls as well as calls between campus phone numbers and external phone numbers. We are working with Centurylink to diagnose and resolve the issue.

WWU Internet Connection Issues Are Resolved

Thursday, February 7, 2019 - 3:53pm
Status: Resolved

2/15/2019, 9:51 AM, UPDATE: RESOLVED - All network issues have been resolved. If you encounter any further issues, please contact the Help Desk.

2/15/2019, 8:30 AM, UPDATE: The K20 engineer is still working to restore our primary internet connection, and EIS staff are working with our secondary internet service provider to resolve issues connecting to and using some sites and services. This morning the Help Desk has received reports of issues using OneDrive and other Office 365 services. These issues will also impact those who connect from off campus with full-tunnel VPN. 

2/14/2019, 11:00 AM, UPDATE: Repairs to our primary internet connection have been delayed due to inclement weather, but we hope to have a K20 engineer on site today. In addition to Netflix, we are finding that some other services are not working over our secondary internet connection. We have asked our secondary internet service provider to address those issues.

2/8/2019, 12:30 PM, UPDATE: K20 has an engineer scheduled to repair our primary internet connection on Monday. Until then some streaming services like Netflix, Spotify, and Amazon Prime video may suffer from degraded performance or may not load at all.

*****Original Message*****
2/7/2019, 1:40 PM: The primary internet connection for our campus went down earlier today, but there was no significant interruption to service since we immediately switched over to our backup internet service provider. K20 (our primary internet service provider) is investigating the issue. 

Curriculog link has been temporarily removed from myWestern - Restored

Thursday, January 31, 2019 - 1:05pm
Status: Resolved

2/19/2019, 4:45 PM: The Curriculog link has been added back to the Employee tab.

*****Original Message*****
1/30/2019, 4:00PM: Curriculog has been temporarily removed from Technology Tools due to issues users were having while in the software when accessing it through that link. The link will be added when these issues have been resolved. You can still access Curriculog by going to or email/call Jamie Lawson in the Registrar’s Office for more information.

Wireless and VPN Maintenance in Progress

Thursday, January 31, 2019 - 5:38am
Status: Resolved

1/31/2019, 7:35 AM, UPDATE: The initial work has been completed, and connectivity should be restored. Additional outages will be required at a later date to complete the work. If you experience any campus wireless network or VPN issues, please contact the Help Desk at 360-650-3333.

*****Original Message*****
1/31/2019, 5:00 AM: In order to more effectively troubleshoot and resolve wireless connectivity issues in the residence halls, all wireless networks, as well as VPN (Virtual Private Network service), are down for maintenance this morning from 5:00 to 7:00 AM.

Office 365 Authentication issues affecting email, Canvas, and more

Tuesday, January 29, 2019 - 1:36pm
Status: Resolved

1/29/2019, 2:10PM, UPDATE: This issue appears to be resolved by Microsoft. If you continue to encounter problems reaching the login pages for these services, please contact the Help Desk at 360-650-3333.

*****Original Message*****
1/29/2019, 1:30PM: There are intermittent issues signing into email, Canvas, and other applications via Microsoft's Office 365 authentication (Azure) services. The issue is being investigated. Because it is intermittent, you may be able to sign in if you keep trying.

Links in Email Temporarily Unavailable

Tuesday, January 29, 2019 - 8:32am
Status: Resolved

1/30/2019, 8:00 AM, UPDATE: Safe Links service has returned to normal.

1/29/2019, 3:00 PM, UPDATE: Although Microsoft indicates that the problem has not been fully resolved, links have been working with only slightly degraded functionality since about 8:30 AM.

1/29/2019, 8:37 AM, UPDATE: The Safe Links issue has improved but is not yet resolved. Links in email messages are opening occasionally but the problem is not fully resolved yet.

*****Original message*****
1/29/2019, 8:15 AM: Microsoft's Safe Links security feature is experiencing interruptions so you may not be able to open hyperlinks in email messages until the problem is resolved.

Wireless issues in residence halls resolved

Sunday, January 27, 2019 - 11:03pm
Status: Resolved

2/5/2019, 8:00 AM: The wireless issues in the residence halls have been resolved thanks to additional network equipment upgrades that were completed early on the 5th. If you continue to experience difficulty connecting, or staying connected, to wireless in the residence halls: Contact ResTek at or at 360-650-2946

1/31/2019, 8:10 AM UPDATE: Networking upgrades were completed early this morning to help troubleshoot wireless connectivity issues in the residence halls.

*****Original Message*****
1/27/2019 9:00 PM: The Help Desk has been receiving reports of devices unable to connect to Wi-Fi in the residence halls. ResTek staff are troubleshooting with EIS staff. To report a problem connecting to Wi-Fi in the residence halls, visit the ResTek website.

Esign web forms are now available

Sunday, January 27, 2019 - 5:20pm
Status: Resolved

1/28/2019 at 8:40 AM: Esign web forms are now available.

*****Original Message Follows******
1/27/2019 at 5:15 PM: Esign web forms are still unavailable at this time. Esign is expected to be online sometime tomorrow (Monday the 28th). 

Banner, Web4u, and related services are now available

Thursday, January 24, 2019 - 12:28pm
Status: Resolved

1/27/2019 5:15 PM: The Banner production database has been successfully migrated to the new hardware, earlier than planned. Banner, Web4U, and most additional services that were affected are now available.​

*****Original Message Follows*****
As part of our continuous effort to strengthen the university’s Banner infrastructure and enhance the system’s stability and reliability, we will be migrating the Banner production database to new hardware. Read the myWestern announcement for a list of services that will be unavailable.

VPN Unavailable Monday, 1/14, from 5-7am

Saturday, January 12, 2019 - 9:27pm
Status: Resolved

Due to the need to perform some emergency network maintenance, authentication to VPN will be unavailable on Monday, January 14, from approximately 5:00-7:00 a.m. We're sorry for the inconvenience.