COVID-19 Symptom Attestation


Timesheet Issue

Friday, May 15, 2020 - 10:10am
Status: Resolved

5/15/2020, 3:30 PM, RESOLUTION: The timesheet issue has been resolved.

*****Original Message Follows*****
5/15/2020, 10:00 AM: Multiple staff are reporting issues opening or entering time on their timesheets. HR is aware of the issue and should have it resolved within a few hours.

Some WWU websites are not accessible

Thursday, May 14, 2020 - 3:53pm
Status: Resolved

5/14/2020, 4:00 PM: This issue has been resolved.

*****Original Message Follows*****
5/14/2020, 3:50 PM: Some WWU websites are not accessible at this time. Staff are diagnosing the issue.

Campus WiFi Issue

Thursday, May 14, 2020 - 12:23pm
Status: Resolved

5/14/2020, 1:05 PM: The campus WiFi issue has been resolved. If you continue to have difficulty connecting to the Internet, try forgetting and adding the network again or contact the ATUS Help Desk at 360-650-3333.

*****Original Message Follows*****
5/14/2020, 12:20 PM: The Help Desk is receiving reports about campus WiFi not working. Staff are investigating.

Outlook Web App issues

Wednesday, May 13, 2020 - 11:15am
Status: Resolved

5/13/2020, 1:00 PM, RESOLUTION: Microsoft has completed rolling back the change that caused the web app login issue. All users should now be able to sign into the Outlook web app successfully.

5/13/2020, 11:35 AM, UPDATE: Microsoft has identified the cause and is rolling back a recent change to restore service for the Outlook Web app. No ETA on when this solution will be complete, but some users may be able to access the Web app before others.

*****Original Message Follows*****
5/13/2020, 11:00 AM: Some people are encountering an error when they try to access their email or calendar via Outlook in a web browser. If you encounter an error, you may still be able to access your mail and calendar from the Outlook desktop application for Windows and macOS, or from the mobile Outlook app for iOS and Android. Staff are diagnosing the error for the web app. 

Brief (5 Minute) PBX Telephone Outage at 2:45 PM

Tuesday, May 12, 2020 - 2:35pm
Status: Resolved

5/12/2020, 2:50 PM: The restart is complete and PBX telephone service is now available.

*****Original Message Follows*****
5/12/2020, 2:45 PM: There will be an emergency restart of the campus PBX telephone service today that will result in a 5 minute outage. During this time calls to and from campus PBX phone numbers will not connect, and calls in progress will be disconnected. Skype for Business phones will not be impacted.

Brief (10 minute) Campus Telephone Outage at 2:45 PM

Friday, May 8, 2020 - 2:01pm
Status: Resolved

5/8/2020, 2:55 PM: The restart completed by 2:55 PM and all telephone services should be functioning normally.

*****Original Message Follows*****
5/8/2020, 2:45 PM: There will be an emergency restart of campus telephone services today that will result in a 10 minute outage. During this time calls to and from campus phone numbers will not connect, and calls between Skype/Teams phone users and PBX phone users will not connect. Calls already in progress will be disconnected, but should be able to reconnect 10 minutes later.

Presence in Microsoft Teams can't be viewed or updated

Tuesday, May 5, 2020 - 3:23pm
Status: Resolved

5/5/20, 4:40 PM: This issue appears to be resolved, but Microsoft is still working on the root cause. 

*****Original Message Follows*****
5/5/20, 3:00 PM: Many users are not able to view the presence of others in Microsoft Teams, or update their own presence (e.g., available, away, busy). This is a problem affecting all Microsoft customers, and they are working on a resolution.

P: Drive, S: Drive, and other network shares unavailable from Midnight to 2:00 AM

Tuesday, April 21, 2020 - 4:44pm
Status: Resolved

4/22, 2020, 1:05 AM Update: All network shares were back in service by 1:05 AM. 

*****Original Message Follows*****
4/22,2020, Midnight to 2:00 AM: In order to complete installation of critical security updates, msfs-share and msfs-util will be restarted at Midnight. These servers host the P: Drive, S: Drive, and other network shares. They also host departmental Campusweb pages (sites not hosted in Drupal or WordPress). The restart is scheduled for 2 hours, but it will likely take less than one hour. 

Outlook Email was not accessible for some users

Monday, April 20, 2020 - 6:32pm
Status: Resolved

4/21/2020, 7:45 AM: Microsoft resolved this issue last night, and all mailboxes should now be accessible. If you continue to experience issues, please contact the ATUS Help Desk.

*****Original Message Follows*****
4/20/2020, 6:30 PM: Microsoft is investigating an issue that is causing some users to experience "error 500" when accessing their mailbox from any protocol (Outlook desktop app, mobile app, Web app, IMAP). There is no workaround at this time.

Urgent Reboot of Services Today starting at 3:00 PM

Wednesday, April 15, 2020 - 3:04pm
Status: Resolved

4/15/2020, 4:50 PM: All services have been restored but some will take a bit of time before they return to full service. If you notice any issues with campus systems or applications, other than slower responsiveness for a few hours, please contact the Help Desk.

4/15/2020, 4:10 PM: The virtual service management system has rebooted, and servers are starting to come back online. Esign Web Forms are working again.

*****Original Message Follows*****
4/15/2020, 3:00 PM: To prevent a large-scale disruption of a number of services, an urgent reboot of our virtual service management system is required this afternoon at 3:00 p.m. It is difficult to estimate the time frame for the outage but our best estimate currently is that it will take about an hour.

Although many systems and services will be impacted, the services that could impact the largest number of users include:

  • msfs-share, which includes the P: drive (facshare) and S: drive (class)
  • CampusWeb - static HTML pages not on drupal
  • ATUS Media Server (contains TLT and STC-related websites/services)
  • AiM IQ (BI functions in AiM)
  • Electronic Access Control (doors will still work, but FM won't be able to update access when the server is down)
  • Student/Employee Photos Server (Western Card Office)
  • Esign Web Forms
  • EMS
  • Bullseye Targeted Messaging

The system affects several departmental virtual servers as well as development and test servers. Departmental staff have been notified.