ATUS
Academic Technology and User Services
12/10/2018 10:00 AM: This issue has been resolved, and Millennium FAST service has been restored.
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12/10/2018 9:00 AM: There is an issue with the Millennium FAST certificate this morning. If you access Millennium FAST you may see an error about the certificate not being trusted. If you click through this error you may be able to access the interface, but queries will not work. EIS staff are working to resolve this issue.
11/1/2018 6:30 to 7:00 AM: In order to upgrade our VPN hardware, there will be a brief interruption of VPN service on Thursday, November 1, between 6:30 and 7:00 AM. For more details view the myWestern Announcement.
10/25/18 8:05 PM: The telephone connection issues have been resolved. PBX phones, Skype for Business, and fax services are now able to fully connect with off-campus telephone numbers again.
10/25/18 2:10 PM: At this moment the only off-campus calling that works is if you dial 911 from a PBX phone. All other off-campus calls, including calling 911 from a Skype for Business phone, will connect but the off-campus caller cannot hear the on-campus caller. On campus calls, including calls to x3911 (UPD emergency dispatch) are working properly.
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10/25/18 12:10 PM: Calls and faxes to/from off-campus numbers are currently not working. Calls will connect, but the off-campus caller cannot hear the on-campus caller. This affects both PBS and Skype for Business users.
10/16/2018 8:55 AM: Sites hosted on CampusWeb are now availability again.
10/16/2018 8:40 AM: Sites hosted on CampusWeb are still unavailable. EIS is working to resolve the issue.
10/16/18 8:35 AM: This issue has been resolved and all resources are now available. If you continue to have difficulty, try restarting your computer. If that does not work, please contact the Help Desk at 360-650-3333.
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10/16/18 8:15 AM: The P: Drive, sites hosted by CampusWeb, and other shares hosted by \\msfs-share are currently unavailable. EIS staff are working to resolve the issue. OneDrive, SharePoint, and sites hosted by Drupal and CampusPress are still available.
Be vigilant in recognizing phishing messages. A new message is being targeted to some employee mailboxes purporting to be from President Randhawa. The subject line we've seen so far is "Follow up" with a message of "Are you available".
10/8/2018 8:25 AM All networking issues have been resolved.
10/5/2018 6:41 PM Campus wired and wireless networking services, as well as VPN connections, have been restored with just a few exceptions.
10/5/2018 4:05 PM: There may be intermittent loss of network/Internet connectivity beginning at 4:30 pm today.
10/4/2018 9:30 PM: Telephone services are now working normally, and we will continue to work on the VPN and WWUResTek-Secure issues.
10/4/2018 4:15 PM: The issues affecting VPN and WWUResTek-Secure are also affecting telephone call routing. PBX to Skype for Business, Skype to PBX, and PBX to off-campus calling is down. Skype to Skype works, and skype to the outside world works. All 911 calls work. Staff are working to restore normal service.
10/4/2018 1:08 PM: Internet connectivity should be restored for campus, but EIS is still troubleshooting the issue affecting VPN and ResTek-Secure wireless.
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10/4/2018 1:00 PM: A network routing issue is causing intermittent connectivity outages, as well as problems connecting to VPN and wireless. EIS staff are working to resolve the issues, but the work they are doing may cause more interruptions until 1:30 PM.
10/15/2018 12:15 PM: EveryonePrint issues have been resolved. Please notify the ATUS Help Desk at helpdesk@wwu.edu or 360.650.3333 if experience any additional problems.
9/27/18 9:45 AM: Students are not currently able to print from personal laptops using Everyone Print (EVPrint). At this time students must sign into a university-owned computer in order to print to the printers in the computer labs, Student Technology Center, Library, and SkyBridge.
9/21/2018 1:05 PM: The myWestern login issue has been resolved.
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9/21/2018 11:55 AM: The Help Desk is receiving calls from people receiving an error when they login to myWestern.The issue is under investigation.
MyCallPilot, the voicemail and fax application for our analog (PBX) telephone system, is unavailable. We are working to implement a replacement service. In the meantime, CallPilot users can call x7444 to hear their voicemail messages. This outage does not impact faxing services to fax machines and multi-function devices or voicemail services for Skype for Business users.