Alerts

MyCallPilot, the voicemail and fax application for our analog (PBX) telephone system, is unavailable. We are working to implement a replacement service. In the meantime, CallPilot users can call x7444 to hear their voicemail messages.  This outage does not impact faxing services to fax machines and multi-function devices or voicemail services for Skype for Business users.

The Administrative Systems Upgrade will occur on September 14th at 7:00pm and will conclude 5 hours later, at midnight.  Systems that will be out of service during this time are Banner Forms and reports, WWIS workflow, Travel and Expense, eInvoice and eProcurement, Web4U, Nolijweb and Data Transfer and Universal Account Activation.  Please log out the systems listed above by 7pm on Friday, September 14th.  You may log back into your computer, but you will not be able to use the affected systems until after midnight. Please direct questions to the Atus Help Desk x3333 or Helpdesk@wwu.edu.

An aging piece of telecommunications equipment appears to be the cause of a number of phone system issues. The issue is being worked to determine the best course of action.

Symptoms include intermittent issues with receiving calls by PBX numbers, particularly from off-campus numbers. These calls are occasionally being dropped or being delayed before going through. The delay is either silence on the line or 3-4 rings before going through. This creates the impression that no one is picking up. Since Public Safety is also affected, if callers have an emergency and cannot get through to 3911, please call 911.

Additionally, incoming faxing to the university is down and MyCallPilot, our web-based voicemail and fax system is still unavailable. Users can call x7444 to hear their voicemail messages. CallPilot desktop is still available and can be used to retrieve faxes and voicemail from a user's computer but there are on-again, off-again problems with inbound faxing.

Phone calls originating from PBX to Skype are experiencing difficulty today.  Calls from same technology, PBX to PBX or Skype to Skype go through without incident.  Telecomm has contacted the vendor and are working to restore this service.  We do not have an estimate for the return to service. Please contact the Help Desk with questions.