Phone System Issue Affecting CenturyLink Customers

Thursday, December 27, 2018 - 8:29am
Status: Resolved
UPDATE - 12.28.2018, 10:56 a.m.
All on-campus to on-campus calls should be functioning now. Additionally, some PBX to off-campus and off-campus to PBX calls should also connect.
The following calls are working:
On-campus to on-campus calls (Skype-to-Skype, Skype-to-PBX, PBX-to-Skype, & PBX-to-PBX)
On-campus Skype to off-campus calls
On-campus PBX to off-campus calls (provided callee is not on affected CenturyLink network)
Off-campus to on-campus PBX calls (provided caller is not on affected CenturyLink network)
Off-campus to on-campus Skype calls
UPDATE - 12.28.2018, 9:04 a.m.
All phone services returned to service around 3:30 a.m. but went back down at 6:00 a.m. Progress is being made but service restoration is not complete.
UPDATE - 12.27.2018, 1:34 p.m.
CenturyLink has partially mitigated the issue; this has reduced the impact of the problem somewhat. There is currently no ETA for resolution of the incident.
12.27.2018, 8:30 a.m.
Due to a phone system issue affecting CenturyLink in various locations across the country, calls between off-campus and the university’s analog phone system (PBX) are not connecting. There is no error message, the call is just dropped before connecting.
The following calls are working:
On-campus Skype-to-Skype calls
On-campus PBX-to-PBX calls
Off-campus to on-campus Skype calls
On-campus Skype to off-campus calls (sporadic)

Network and Internet Connectivity Issues in SMATE building - Resolved

Tuesday, December 18, 2018 - 12:30pm
Status: Resolved

12/18/2018 1:35 PM: Network and Internet access to the SMATE building has been restored. 

*****Original Message Follows*****
12/18/2018 12:20 PM: The SMATE building has been experiencing some network and internet connectivity issues today. Technicians are working to resolve the issue. This may also impact users in other buildings who connect to servers that reside in SMATE (e.g., the Geology server). 

Millennium FAST Issues with untrusted certificate Resolved

Monday, December 10, 2018 - 9:21am
Status: Resolved

12/10/2018 10:00 AM: This issue has been resolved, and Millennium FAST service has been restored.

*****Original Message Follows*****
12/10/2018 9:00 AM: There is an issue with the Millennium FAST certificate this morning. If you access Millennium FAST you may see an error about the certificate not being trusted. If you click through this error you may be able to access the interface, but queries will not work. EIS staff are working to resolve this issue.

VPN Maintenance Outage 11/1 6:30 - 7:00 AM

Wednesday, October 31, 2018 - 4:38pm
Status: Resolved

11/1/2018 6:30 to 7:00 AM: In order to upgrade our VPN hardware, there will be a brief interruption of VPN service on Thursday, November 1, between 6:30 and 7:00 AM. For more details view the myWestern Announcement.

Telephone connection issues resolved

Thursday, October 25, 2018 - 12:15pm
Status: Resolved

10/25/18 8:05 PM: The telephone connection issues have been resolved. PBX phones, Skype for Business, and fax services are now able to fully connect with off-campus telephone numbers again.

10/25/18 2:10 PM: At this moment the only off-campus calling that works is if you dial 911 from a PBX phone. All other off-campus calls, including calling 911 from a Skype for Business phone, will connect but the off-campus caller cannot hear the on-campus caller. On campus calls, including calls to x3911 (UPD emergency dispatch) are working properly. 

****Original Message Follows****
10/25/18 12:10 PM: Calls and faxes to/from off-campus numbers are currently not working. Calls will connect, but the off-campus caller cannot hear the on-campus caller. This affects both PBS and Skype for Business users.

CampusWeb sites are still unavailable - Resolved

Tuesday, October 16, 2018 - 8:46am
Status: Resolved

10/16/2018 8:55 AM: Sites hosted on CampusWeb are now availability again.

10/16/2018 8:40 AM: Sites hosted on CampusWeb are still unavailable. EIS is working to resolve the issue.

Network Drive and CampusWeb Issues - Resolved

Tuesday, October 16, 2018 - 8:35am
Status: Resolved

10/16/18 8:35 AM: This issue has been resolved and all resources are now available. If you continue to have difficulty, try restarting your computer. If that does not work, please contact the Help Desk at 360-650-3333.

****Original Message Follows****
10/16/18 8:15 AM: The P: Drive, sites hosted by CampusWeb, and other shares hosted by \\msfs-share are currently unavailable. EIS staff are working to resolve the issue. OneDrive, SharePoint, and sites hosted by Drupal and CampusPress are still available.

New Phishing Message

Monday, October 15, 2018 - 9:32am
Status: Resolved

Be vigilant in recognizing phishing messages. A new message is being targeted to some employee mailboxes purporting to be from President Randhawa. The subject line we've seen so far is "Follow up" with a message of "Are you available". 

RESOLVED: Network, Residence Hall WiFi, VPN, and Phone Issues

Thursday, October 4, 2018 - 1:04pm
Status: Resolved

10/8/2018 8:25 AM All networking issues have been resolved.

10/5/2018 6:41 PM Campus wired and wireless networking services, as well as VPN connections, have been restored with just a few exceptions.

10/5/2018 4:05 PM: There may be intermittent loss of network/Internet connectivity beginning at 4:30 pm today.

10/4/2018 9:30 PM: Telephone services are now working normally, and we will continue to work on the VPN and WWUResTek-Secure issues.

10/4/2018 4:15 PM: The issues affecting VPN and WWUResTek-Secure are also affecting telephone call routing. PBX to Skype for Business, Skype to PBX, and PBX to off-campus calling is down. Skype to Skype works, and skype to the outside world works. All 911 calls work. Staff are working to restore normal service.

10/4/2018 1:08 PM: Internet connectivity should be restored for campus, but EIS is still troubleshooting the issue affecting VPN and ResTek-Secure wireless.

*****Original Message Follows*****
10/4/2018 1:00 PM: A network routing issue is causing intermittent connectivity outages, as well as problems connecting to VPN and wireless. EIS staff are working to resolve the issues, but the work they are doing may cause more interruptions until 1:30 PM.

Everyone Print mobile printing issues

Thursday, September 27, 2018 - 10:03am
Status: Resolved

10/15/2018 12:15 PM: EveryonePrint issues have been resolved. Please notify the ATUS Help Desk at or 360.650.3333 if experience any additional problems.

9/27/18 9:45 AM: Students are not currently able to print from personal laptops using Everyone Print (EVPrint). At this time students must sign into a university-owned computer in order to print to the printers in the computer labs, Student Technology Center, Library, and SkyBridge.