COVID-19 Symptom Attestation


Millennium FAST HR & Finance Unavailable

Friday, July 3, 2020 - 2:32pm
Status: Resolved

Millennium FAST HR and Finance are currently unavailable. System administrators are working with the vendor to resolve the issues.

Web4U is Unavailable - Resolved

Friday, July 3, 2020 - 9:48am
Status: Resolved

7/3/2020, 12:00 PM: Web4U is now available again. 
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7/3/2020, 9:30 AM: Web4U is unavailable at this time. Staff are investigating an issue that may affect multiple systems. 

VPN service issues - Resolved

Friday, July 3, 2020 - 9:35am
Status: Resolved

Update: 11:00 a.m. - VPN issues have been resolved.

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7/3/2020, 9:20 AM: A number of people have reported being unable to connect to Western's VPN service this morning. We are investigating. 

Password reset issue has been resolved

Wednesday, June 10, 2020 - 12:04pm
Status: Resolved

6/10/2020, 9:00 PM: The password reset issue has been resolved. If you were unable to change your password earlier today, you should be able to change it now.

6/10/2020, 12:00 PM: The Help Desk is receiving calls from people who are unable to reset their password and see one of the following errors: "Password reset is not properly set up with your organization" or "You can't unlock your account because your organization is currently experiencing connectivity problems." EIS is investigating the issue.

Telephone calls to (PBX) phone system numbers are not connecting

Thursday, June 4, 2020 - 4:52pm
Status: Resolved

6/4/2020, 5:15 PM: Calls are now able to connect.

6/4/2020, 4:50 PM: Calls to WWU phone numbers on the legacy (PBX) phone system are failing.  EIS is engaged with our support vendor to resolve the issue. Calls to Skype for Business and Teams Enterprise Voice numbers are not affected.

VPN Certificate Update from 2:00 to 2:10 PM

Monday, June 1, 2020 - 1:25pm
Status: Resolved

6/1/2020, 2:00 PM: The certificates for and will be updated today at 2:00 PM. This will not have an impact on active VPN sessions, but anyone connecting to VPN during this period may see an "untrusted server" warning.

Skype for Business Issues

Thursday, May 28, 2020 - 9:37am
Status: Resolved

5/29/2020, 10:50 AM, RESOLVED: EIS testing shows calls, instant messaging, and presence are now working normally for Skype for Business Enterprise Voice users, but they will continue to monitor and test. If you continue to experience issues, please contact the ATUS Help Desk at or

5/29/2020, 10:00 AM, UPDATE: Most of the issues appear to be resolved, but EIS staff are still testing and monitoring the situation. 

5/29/2020, 9:30 AM, UPDATE: The Help Desk is receiving calls this morning from Skype for Business Enterprise Voice users who can't receive calls. Some also report that instant messages are going straight to email. We are investigating these issues to see if they are connected to the issues from yesterday.

5/28/2020, 1:45 PM, RESOLVED: The Skype for Business issues have been resolved.

5/28/2020, 9:00 AM: Some Skype for Business Enterprise Voice users are experiencing issues that include error messages about "server issues affecting calls." EIS staff are investigating. PBX phones are not affected. The Enterprise Voice users that have been migrated to Microsoft Teams are not affected.

Adobe Creative Cloud Issues

Wednesday, May 27, 2020 - 10:19am
Status: Resolved

5/27/2020, 1:30 PM, UPDATE: Adobe appears to have resolved the Creative Cloud issues.

5/27/2020, 10:00 AM: Adobe is reporting multiple issues on their website that are affecting Adobe Creative Cloud users worldwide. If you are an affected Creative Cloud user, view Adobe's status page for details:

The following campus phone numbers are unavailable

Friday, May 22, 2020 - 4:48pm
Status: Resolved

5/22/2020, 4:30 PM: The following campus telephone numbers are being moved to Microsoft Teams this weekend and may not be available until Tuesday morning: ATUS Help Desk, Campus Operator, Classroom Services, College of Science and Engineering, Information Security, Purchasing Dept, Software Services, Student Technology Center, Telecom Help Desk, Web Help.

While the Help Desk is unreachable by phone, you can browse helpful articles or submit a request for assistance online by going to


Zoom users are not able to access content or pro-license features

Friday, May 22, 2020 - 12:32pm
Status: Resolved

5/22/2020, 12:50 PM: Zoom support has resolved this issue. Our Zoom users should now have access to licensed features, scheduled meetings, and to their previously recorded meetings.

*****Original Message Follows*****
5/22/2020, 12:30 PM: Zoom users appear to have lost their "pro" licenses that allow them to host meetings longer than 40 minutes. Some are reporting they do not have access to previous meetings or content. We are working with Zoom support to resolve the issue. Teams online meetings are not affected, and Teams can be used as a workaround. If you are viewing this alert in myWestern, click the heading of the alert to view the link for instructions on: How to host a meeting using Microsoft Teams.