Links in Email Temporarily Unavailable

Tuesday, January 29, 2019 - 8:32am
Status: Resolved

1/30/2019, 8:00 AM, UPDATE: Safe Links service has returned to normal.

1/29/2019, 3:00 PM, UPDATE: Although Microsoft indicates that the problem has not been fully resolved, links have been working with only slightly degraded functionality since about 8:30 AM.

1/29/2019, 8:37 AM, UPDATE: The Safe Links issue has improved but is not yet resolved. Links in email messages are opening occasionally but the problem is not fully resolved yet.

*****Original message*****
1/29/2019, 8:15 AM: Microsoft's Safe Links security feature is experiencing interruptions so you may not be able to open hyperlinks in email messages until the problem is resolved.

Wireless issues in residence halls resolved

Sunday, January 27, 2019 - 11:03pm
Status: Resolved

2/5/2019, 8:00 AM: The wireless issues in the residence halls have been resolved thanks to additional network equipment upgrades that were completed early on the 5th. If you continue to experience difficulty connecting, or staying connected, to wireless in the residence halls: Contact ResTek at or at 360-650-2946

1/31/2019, 8:10 AM UPDATE: Networking upgrades were completed early this morning to help troubleshoot wireless connectivity issues in the residence halls.

*****Original Message*****
1/27/2019 9:00 PM: The Help Desk has been receiving reports of devices unable to connect to Wi-Fi in the residence halls. ResTek staff are troubleshooting with EIS staff. To report a problem connecting to Wi-Fi in the residence halls, visit the ResTek website.

Esign web forms are now available

Sunday, January 27, 2019 - 5:20pm
Status: Resolved

1/28/2019 at 8:40 AM: Esign web forms are now available.

*****Original Message Follows******
1/27/2019 at 5:15 PM: Esign web forms are still unavailable at this time. Esign is expected to be online sometime tomorrow (Monday the 28th). 

Banner, Web4u, and related services are now available

Thursday, January 24, 2019 - 12:28pm
Status: Resolved

1/27/2019 5:15 PM: The Banner production database has been successfully migrated to the new hardware, earlier than planned. Banner, Web4U, and most additional services that were affected are now available.​

*****Original Message Follows*****
As part of our continuous effort to strengthen the university’s Banner infrastructure and enhance the system’s stability and reliability, we will be migrating the Banner production database to new hardware. Read the myWestern announcement for a list of services that will be unavailable.

VPN Unavailable Monday, 1/14, from 5-7am

Saturday, January 12, 2019 - 9:27pm
Status: Resolved

Due to the need to perform some emergency network maintenance, authentication to VPN will be unavailable on Monday, January 14, from approximately 5:00-7:00 a.m. We're sorry for the inconvenience.

PageUp Login Issues Resolved

Friday, January 11, 2019 - 7:45pm
Status: Resolved

1/14/2019: 9:30 AM: The PageUp login issues have been resolved. Staff are still working with the vendor to determine the cause.

1/11/2019 7:30 PM: We are experiencing intermittent login problems with the Western PageUp system. This is occurring for staff who attempt to log into PageUp through the myWestern portal. We believe applicants who access PageUp through the HR job listings should still be able to access the PageUp system. University staff are working with the PageUp vendor to identify and resolve the issue.

"Undeliverable" errors when replying to messages sent from within Canvas - Resolved

Thursday, January 10, 2019 - 10:41am
Status: Resolved

1/10/2019 2:00 PM: The Canvas messaging issue reported earlier has been resolved. You may reply to emails originating from within Canvas directly from an email client such as Outlook, Gmail, etc. The default email addresses within Canvas (for faculty and staff) have been updated from to This change will not impact how names are displayed in messages or otherwise interfere with messaging.

*****original message follows*****
1/10/2019 9:00AM
Due to a current issue within Canvas replying to messages sent from within Canvas may come back marked "undeliverable".
If you receive a message in your email client (Outlook, Gmail etc.) and it originated from Canvas, respond by logging into Canvas and replying through the inbox rather than directly from your email client. These messages will have a return address of and will have "just sent you a message in Canvas" in the title. We are working with Instructure (the company behind Canvas) to resolve this issue.

Intermittent issues receiving phone calls and faxes from off-campus have been resolved

Friday, January 4, 2019 - 4:44pm
Status: Resolved

1/17/2019 10:30 AM: The campus telephone systems are now functioning normally. As always, if you experience any phone issues, please report them to or 360.650.3600.

  • If you are ever unable to reach University Police, please call 9-1-1. 
  • If you are ever unable to reach the WWU Counseling Center, please contact the Community Crisis Line at: 1-800-584-3578. 

1/7/2019 11:00 AM:

We continue to experience intermittent issues with calls connecting. The problem is affecting all calls: Skype, PBX, on-campus, and off-campus. We are troubleshooting with phone system engineers .

1/7/2019 9:30 AM: Off-campus callers trying to reach Western campus phone numbers may be intermittently unable to connect. In these instances, the call rings continuously but never picks up nor goes to voicemail. We are also continuing to experience intermittent issues receiving faxes.

  • If unable to reach University Police please call 9-1-1. 
  • If unable to reach the WWU Counseling Center please contact the Community Crisis Line at: 1-800-584-3578. 

University staff are working with our telephony vendors to resolve the problem as soon as possible.

*****original  message follows*****
1/4/2019 4:20 PM: Our campus is experiencing intermittent errors receiving faxes. This is due to a technical issue with our legacy telephone system. EIS staff are working with our telephony vendors to resolve the issue.

Phone System Issue Affecting CenturyLink Customers

Thursday, December 27, 2018 - 8:29am
Status: Resolved
UPDATE - 12.28.2018, 10:56 a.m.
All on-campus to on-campus calls should be functioning now. Additionally, some PBX to off-campus and off-campus to PBX calls should also connect.
The following calls are working:
On-campus to on-campus calls (Skype-to-Skype, Skype-to-PBX, PBX-to-Skype, & PBX-to-PBX)
On-campus Skype to off-campus calls
On-campus PBX to off-campus calls (provided callee is not on affected CenturyLink network)
Off-campus to on-campus PBX calls (provided caller is not on affected CenturyLink network)
Off-campus to on-campus Skype calls
UPDATE - 12.28.2018, 9:04 a.m.
All phone services returned to service around 3:30 a.m. but went back down at 6:00 a.m. Progress is being made but service restoration is not complete.
UPDATE - 12.27.2018, 1:34 p.m.
CenturyLink has partially mitigated the issue; this has reduced the impact of the problem somewhat. There is currently no ETA for resolution of the incident.
12.27.2018, 8:30 a.m.
Due to a phone system issue affecting CenturyLink in various locations across the country, calls between off-campus and the university’s analog phone system (PBX) are not connecting. There is no error message, the call is just dropped before connecting.
The following calls are working:
On-campus Skype-to-Skype calls
On-campus PBX-to-PBX calls
Off-campus to on-campus Skype calls
On-campus Skype to off-campus calls (sporadic)

Network and Internet Connectivity Issues in SMATE building - Resolved

Tuesday, December 18, 2018 - 12:30pm
Status: Resolved

12/18/2018 1:35 PM: Network and Internet access to the SMATE building has been restored. 

*****Original Message Follows*****
12/18/2018 12:20 PM: The SMATE building has been experiencing some network and internet connectivity issues today. Technicians are working to resolve the issue. This may also impact users in other buildings who connect to servers that reside in SMATE (e.g., the Geology server).