COVID-19 Symptom Attestation


WWU websites and services unreachable while connected to VPN

Wednesday, September 30, 2020 - 9:50am
Status: Resolved

9/30/2020, 11:20 AM, RESOLVED: This issue has been resolved. If you are still unable to connect to WWU web pages, network drives, Banner, campus desktop computers, or other resources: Please disconnect and reconnect to Contact the Help Desk at if you continue to experience problems.

9/30/2020, 9:45 AM: Many campus websites and services, including Banner, are not currently accessible while connected to VPN via We are looking into the issue. 

Microsoft Online Services (Office 365) issues resolved

Monday, September 28, 2020 - 2:56pm
Status: Resolved

9/28/2020, 7:30 PM, RESOLVED: Microsoft has fully resolved the issues Western and other Microsoft customers were experiencing most acutely between 2:50 and 5:50 PM. If you continue to experience any issues please restart your computer and contact the ATUS Help Desk at if that does not resolve the problem.

9/28/2020, 5:05 PM: Microsoft has identified an issue and are routing login requests around it. They have not changed the status, but we have received reports that some are now able to sign in. Please try again if you were not able to access Outlook, Zoom, Canvas, or other services earlier today. We were finally able to access our distribution lists and have sent an update via email to all faculty, staff, and students.

9/28/2020, 4:00 PM: Update from Microsoft: "We've identified that reverting the recent change did not alleviate impact to Microsoft services as expected. We're working to explore additional options for mitigation." While the login screen may be reachable for some at this time, it may not work. Many services still work as long as you are already signed in, but some services like Teams have had issues beyond the login availability. 

9/28/2020, 3:30 PM: Microsoft has identified a change that caused the issue and they are in the process of rolling it back. The Help Desk phone line, and other Teams Voice call queues, have been affected and are not able to receive calls consistently. Unfortunately we are unable to email all students, faculty, and staff at this time because of issues related to this outage.

9/28/2020, 2:50 PM: Multiple Microsoft online services may be unavailable at this time. The Help Desk has reports of people not being able to access Teams or join meetings, login to Outlook, OneDrive, Canvas, Zoom, and more. The issue appears to affect Microsoft customers beyond Western. 

Teams call queues issue resolved

Monday, September 21, 2020 - 9:49am
Status: Resolved

9/21/20, 12:30 PM, RESOLVED: This issue has been resolved and external calls to Teams Voice users and call queues are now able to connect.

*****Original Message Follows*****
9/21/20, 9:30 AM: 
Teams call queues are not functioning at this time. We are investigating. 

Self-Service Password Reset is currently unavailable

Tuesday, September 15, 2020 - 9:43am
Status: Resolved

9/15/2020, 1:30 PM, RESOLVED: We believe the issue is now resolved, but if you continue to have issues please contact the Help Desk at 360-650-3333.

9/15/2020, 11:00 AM, UPDATE: The Help Desk is getting reports of a different error using the password reset tool. We are investigating.

9/15/2020, 10:25 AM, RESOLVED: This issue has been resolved and self-service password reset is now available again.

9/15/2020, 9:30 AM: Faculty, staff, and students may encounter an error when attempting to change their password or reset a forgotten password. We are investigating the issue with Microsoft. 

Teams Call Queue Issues

Monday, September 14, 2020 - 8:56am
Status: Resolved

9/14/2020, 10:30 AM, RESOLVED: Calls are now getting through to Teams Voice call queues. If your department is still experiencing any issues with your call queue, please report it to the ATUS Help Desk at 360-650-3333 or

9/14/2020, 8:45 AM: Issues with Teams Voice call queues have been reported this morning. The major issue is that calls from external numbers will ring once and then hear silence instead of connecting to a call agent or voice mailbox. We are troubleshooting the issue.

Campus Network and Internet Outage from 5 PM on 9/11 to 8 PM on 9/12

Friday, September 11, 2020 - 11:52am
Status: Resolved

9/12/2020, 4:15 PM, UPDATE: The network upgrade is complete and production systems/services are accessible again, with the following known exceptions:

  1. - COVID attestation forms and reports are not yet available without a vpn connection. 
  2. - "My Profile" in Self-Service Banner will be slow to load for the time being, unless you are on campus or on vpn.
  3. - University Police reporting software (ARMS) may be slow to load for the time being.
  4. - IT admins and analysts may experience issues with test systems this weekend, such as PPRD Job Submission.

9/12/2020, 10:00 AM, UPDATE: It may be possible to connect to some campus web pages and services throughout the day, but as network maintenance continues they could become inaccessible again.

*****Original Message Follows*****
9/11/2020, 5:00 PM to 9/12/2020, 8:00 PM: To perform critical network infrastructure upgrades, the campus network and internet connection will be offline from 5:00 PM on Friday, 9/11/2020, until 8:00 PM on Saturday, 9/12/2020.  During this time no internal network services will function and no internet access will be available. All internally networked university systems will be unavailable from on or off campus. External cloud services like Microsoft 365 (e.g., Email, OneDrive, Teams) and Canvas will still be available. This scheduled outage has been communicated to all faculty, staff, and students via email. To see a copy of the email, with more detailed information, click the link below.

Reports of email and calendar apps not accepting password

Tuesday, September 1, 2020 - 10:58am
Status: Resolved

9/1/2020, 10:45 AM: If the application you use to check your WWU email and calendar will no longer accept your password visit for assistance with the following:


Issues with VPN and multiple sites and services

Friday, August 28, 2020 - 7:54am
Status: Resolved

8/28/20, 7:55 AM, Resolved: The root cause has been identified and resolved. If you are still unable to access a WWU website or service, please report it to the ATUS Help Desk:

8/28/20, 7:45 AM, Update: The issues have been mostly resolved, but staff are still testing and verifying that all sites and services are available. If you are unable to access a site or service, please report it to the ATUS Help Desk:

*****Original Message*****
8/27/20, 10:30 PM: Reports of issues resolving campus web addresses and services including VPN servers, Web4U, some campus websites, and more.

RemoteVPN performance issues earlier today

Monday, August 24, 2020 - 12:14pm
Status: Resolved

8/24/2020, 12:30 PM, RESOLVED: The performance issues while connected to have been resolved.

*****Original Message*****
8/24/2020, 12:00 PM: We are investigating reports of slow internet performance while connected to VPN via If you do not need VPN, you may want to disconnect if web pages and applications are taking a long time to respond and update.

Intermittent campus Internet and VPN issues

Monday, August 10, 2020 - 1:56pm
Status: Resolved

8/10/2020 Update: The network issues have been resolved. They were related to electrical maintenance work in Arntzen Hall.

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8/10/2020, 12:30 PM: There have been reports of brief interruptions to VPN service as well as internet service to and from campus. EIS has identified a hardware failure on the network and is routing traffic around it.