COVID-19 Symptom Attestation

Alerts

Scheduled Email Report Notifications May Not Send March 2nd after 10:00 PM

Tuesday, March 2, 2021 - 3:35pm
Status: Resolved

3/3/2021 6:45 AM, COMPLETE: The patches were successfully installed and testing has confirmed that smtp.wwu.edu can successfully send outgoing email again. 

3/2/2021 10:00 PM to 3/3/2021 at 2:00 AM: In order to apply critical patches, the server that relays outgoing email messages sent by applications like Banner, Esign web forms, and Bullseye will be unavailable starting tonight, March 2nd, at 10:00 PM. It should be available again by 2:00 AM on the morning of the 3rd. Other services that run on university-hosted servers and send messages through smtp.wwu.edu will also be affected. Personal WWU email accounts will not be impacted by this maintenance. Please direct questions to helpdesk@wwu.edu

Millennium/FAST will be unavailable until 1:00 PM

Monday, February 22, 2021 - 12:10pm
Status: Resolved

2/23/2021, 8:00 AM: Millennium/FAST is now available.

2/22/2021, 2:30 PM: Millennium/FAST is still unavailable at this time. The database upgrade is taking longer than expected. If you try to connect at this time you will see an error that says the application cannot connect to the database.

2/22/2021, 8:00 AM to 1:00 PM: To perform a database system upgrade, Millennium/FAST will be unavailable Monday, February 22nd, from 8:00 AM to 1:00 PM.

myWestern error: 503 Service Unavailable

Wednesday, February 17, 2021 - 8:43am
Status: Resolved

2/17/2021, 8:40 AM, RESOLVED: myWestern is now accessible for both on-campus and off-campus users. 

2/17/2021, 8:20 AM: This morning many people encountered the following error browsing to myWestern.wwu.edu: "503 Service Unavailable." This issue was resolved for off-campus users at 8:20 AM. 

VPN Issue Resolved

Monday, February 1, 2021 - 3:15pm
Status: Resolved

2/3/2021, 10:54am, RESOLVED:  The issue with VPN this morning has been resolved.  

2/3/2021, 8:30 AM, Re-opened: Some are still encountering issues connecting to VPN this morning, or have been unable to connect to resources after connecting. The change made yesterday has been rolled back to resolve the new issue of connecting to resources like Remote Desktop, but that reduced the number of available connections while we troubleshoot the issues.

2/2/2021, 3:45 PM, RESOLVED: The root cause of the VPN issue was discovered, and now VPN should connect consistently.

2/2/2021, UPDATE: The VPN issue appeared again today, but it has had an intermittent impact. If you are not able to connect to VPN, please try to connect again to remotevpn.wwu.edu every few minutes. Staff are working to identify the root cause for this issue. 

2/1/2021, 3:30 PM, RESOLVED: The VPN issue has been resolved. If you are still not able to connect to remotevpn.wwu.edu, please try restarting your computer. If you continue to have difficulty, visit https://atus.wwu.edu and click the Get-Help tab.


2/1/2021, 3:00 PM: RemoteVPN.wwu.edu is not accepting new connections. Users with current active connections are unaffected. The network team is investigating. Some have reported successful connections by entering https://remotevpn.wwu.edu instead of just remotevpn.wwu.edu into the Cisco AnyConnect client.

PBX Phone Service Outage

Thursday, January 28, 2021 - 9:25am
Status: Resolved

Update:
6:00 p.m. - The phone circuit to campus appears to be online again. We are still waiting for the "all clear" from Lumen. The problem originated with a fiber that was inadvertently cut.
 

***Original message***
Bellingham is experiencing a phone & data outage across multiple providers. We are currently unable to make calls to off-campus numbers or receive calls from off-campus through the PBX or Teams. Teams calls for on-campus calling is working fine. If you have an emergency, please use a mobile phone to call 911, not university Public Safety. If you are using AT&T, dial 360.676.6911 for emergencies because 911 is not currently working on the AT&T network.

Outlook Email Issues

Wednesday, January 27, 2021 - 1:28pm
Status: Resolved

1/27/2021, 3:10 PM, RESOLVED: Microsoft has marked this incident as resolved. Please restart your Outlook client or computer if you continue to have issues.

1/27/2021, 1:50 PM, UPDATE: Microsoft is still working on a resolution, but some find they are able to access their email. Expect intermittent issues that include slow performance and error messages until the issue is completely resolved.

1/27/2021, 1:15 PM: Microsoft is investigating an issue that is preventing some Outlook email clients from connecting to the service. The issue appears to affect the Outlook client as well as the web app.

Degree Works Currently Unavailable - Resolved

Tuesday, December 8, 2020 - 5:26pm
Status: Resolved

12/9/2020, 8:00 AM, RESOLVED: Degree Works is now available.

12/8/2020, 5:30 PM: Degree Works is currently unavailable. The problem is being investigated; a resolution is expected sometime Wednesday. This message will be updated when service has been returned.

Update: Emergency Call Boxes

Monday, November 23, 2020 - 8:17pm
Status: Resolved

UPDATES:

02.24.2021, 4:00 p.m.
The emergency call boxes (outdoor blue phones) are mostly fully functional again. Some minor repairs are still happening to bring them to full functionality.

01.05.2021, 3:00 p.m.
Repair parts have been received. Waiting on vendor programming.

12.03.2020, 1:00 p.m.
The problem has been isolated and replacement parts are being procured.

12.01.2020, 4:00 p.m.
The emergency call boxes can communicate with Public Safety but Public Safety is still unable to transmit back to the caller. We continue to work with the vendor to resolve.

11.25.2020, 10:15 a.m.:
Limited functionality has been restored to the emergency call boxes. Users can talk to Public Safety and Public Safety can hear your voice and know your location but they cannot transmit back to you yet.

*** Original message ***
The university's emergency call boxes (blue phones) are currently unavailable. The problem is being addressed. For emergencies, please dial 911 or 360.650.3911.

CampusPress Issues Affecting Some WWU Websites

Monday, October 26, 2020 - 8:18pm
Status: Resolved

11/3/2020, 3:30 PM, RESOLVED: CampusPress says the issue should now be fully resolved.

10/28/2020, 10:00 AM: CampusPress is still working on a total resolution. We are still receiving reports of some WWU CampusPress sites that load slowly or do not load at all.

10/27/2020, 9:00 AM: CampusPress reports that a small percentage of sites continue to see occasional performance problems and short outages, but they are working to restore full service. Details available at https://status.campuspress.com/

10/26/2020, 8:00 PM: CampusPress reports that access to most sites has been restored, while others sites may continue to produce errors.

10/26/2020: WWU websites hosted on CampusPress (WordPress) may not load or may be slow to load. CampusPress is working to resolve the issue and will continue to post updates on their system status page: https://status.campuspress.com/

Some calls to off-campus numbers cannot be connected

Wednesday, October 21, 2020 - 11:31am
Status: Resolved

10/22/2020, 9:55 AM, RESOLVED: PBX and Skype for Business users should now be able to dial external numbers and contact Campus Police. If you continue to have any issues, please report them to the Telecom Help Desk at 360-650-3600 or telecom@wwu.edu.

10/22/2020, 8:00 AM: Our phone service provider identified an equipment failure last night, but will not have the replacement part until some time today. If you have an emergency, please call 911 rather than calling Campus Police. Teams Voice users are not affected.

10/21/2020, 3:00 PM: Our phone service provider is still troubleshooting the issue.

10/21/2020, 11:30 AM: One of the two circuits that provides phone service to campus has gone down.  We have reported the outage to our provider.    
- PBX (legacy phone system) users cannot call off-campus phone numbers.
- Skype For Business (legacy VOIP phone system) users cannot call off-campus numbers.

Teams Voice users are unaffected by this outage.  Incoming calls to all phone systems work normally.

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