Alerts

Banner Admin Pages & Web4U will be offline from 9/10 4:30pm to 9/11 6:00am

Tuesday, September 10, 2019 - 8:41am
Status: Resolved

9/11/19, 6:00 AM, UPDATE: Banner Admin Pages & Web4U are now available.

*****Original Message*****
9/10/19, 4:30 PM to 6:00 AM on 9/11/19: Most administrative systems will be unavailable during scheduled network maintenance on the evening of the 10th.   In preparation for the outage starting at 6pm, Banner services including Web4U and Admin Pages will be shut down beginning at 4:30pm on 9/10.

ACTIONS REQUIRED
Close out of Banner Admin Pages and Web4U by 4:30pm on 9/10. We also recommend you log off or shut down your computer by 6:00pm before the network and internet outage begins.

Network and internet outage 9/10/2019, 6:00 PM to 6:00 AM

Tuesday, September 10, 2019 - 8:37am
Status: Resolved

9/11/19, 1:30 AM, UPDATE: The network maintenance is complete. Network and internet services are now available. If you experience any issues, please restart your computer and contact the ATUS Help Desk at 360-650-3333 if you are still unable to connect to a system or resource.

*****Original Message*****
9/10/19, 6:00 PM to 6:00 AM on 9/11/19: The campus network will be offline for critical network infrastructure upgrades from 9/10/2019 at 6:00 PM until 6:00 AM the following morning. During this time no internal or external network services will function and no internet access will be available. All networked university systems will be unavailable from on or off campus. View the detailed announcement.

PHISHING ALERT! Subject = "Important documents for students"

Tuesday, September 3, 2019 - 10:43am
Status: Resolved

9/3/2019: A new phishing message is making the rounds. The external site has been blocked. If you receive a message with the following characteristics, please delete it: SUBJECT = "IMPORTANT DOCUMENTS FOR STUDENTS" MESSAGE = "Hello, An IMPORTANT document is awaiting your approval." LINK = VIEW FILE 

View a screenshot of this email

PageUp is not displaying the class list - Resolved

Wednesday, August 28, 2019 - 1:38pm
Status: Resolved

8/29/2019, 7:30 AM, UPDATE: PageUp support resolved this issue last night. The course list is now available. 

*****Original Message*****
8/28/2019, 10:00 AM: PageUp is not displaying the class list. Instead it just shows an alert error with no message and a spinning diamond shaped icon. PageUp support has been contacted.

New Self Service Password Service is Live

Wednesday, August 14, 2019 - 5:08pm
Status: Resolved

8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:

  • Must be between 8 and 30 characters in length (we recommend 12 characters or more)
  • Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
  • Cannot use a previously used password

If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.

Long load times when accessing Canvas - Resolved

Wednesday, August 7, 2019 - 9:04am
Status: Resolved

8/7/2019, 11:50 AM, UPDATE: This issue has been resolved by Instructure.

*****Original Message*****
8/7/2019, 9:00 AM: You may experience long load times while accessing Canvas this morning. The Canvas developers at Instructure are investigating the issue. 

Delivery of some email messages has been delayed

Tuesday, July 23, 2019 - 10:56am
Status: Resolved

7/23/2019, 10:45 AM: An issue with one of our email servers has delayed the delivery of some messages. Those messages are in the process of being delivered, but you may see warnings about delayed messages.

Outlook security alert pop-ups warning about certificate

Thursday, July 11, 2019 - 9:02am
Status: Resolved

7/11/2019, 2:30 PM, UPDATE: The certificate issue has been resolved.

*****Original Message*****
7/11/2019, 9:00 AM: Since the recent upgrade of our Exchange hybrid server, many Outlook client users are experiencing certificate warnings that pop-up as security alerts. The alerts may continue to pop up whether you click "Yes" or "No." Staff are working to resolve the certificate issue so the pop-ups will cease. These pop-ups affect Outlook for Windows and macOS, but not the mobile Outlook app or the Outlook web app.

Published Outlook/Office 365 calendars are not loading on web pages

Monday, July 8, 2019 - 1:29pm
Status: Resolved

7/12/2019, 8:00 AM, UPDATE: Microsoft has resolved this issue for all calendars.

*****Original Message*****
7/8/2019, 8:00 AM: Outlook and Office 365 calendars published on web pages may not load at this time. Only a blank page appears. Microsoft is in the process of resolving this issue and some calendars may resume functionality before others.

Office 365 Issues Resolved

Thursday, June 27, 2019 - 3:08pm
Status: Resolved

6/28/2019, 8:00 AM, UPDATE: Microsoft marked this issue as resolved last night at 10:20 PM.

*****Original Message*****
6/27/2019, 3:00 PM: Some Microsoft cloud services are displaying the error "Our services aren't available right now." Many Office 365 customers, including Western, are seeing this error on some sites. What does appear to work for most people is to go straight to your Office 365 email using this address: https://outlook.office.com/mail  

Once you are in your Outlook mail, you can use the Apps grid to open other Office 365 apps like OneDrive and Teams. The issue appears to be with sites that begin with "portal.office.com." 

Pages