6/1/2020, 2:00 PM: The certificates for remotevpn.wwu.edu and securevpn.wwu.edu will be updated today at 2:00 PM. This will not have an impact on active VPN sessions, but anyone connecting to VPN during this period may see an "untrusted server" warning.
5/22/2020, 4:30 PM: The following campus telephone numbers are being moved to Microsoft Teams this weekend and may not be available until Tuesday morning: ATUS Help Desk, Campus Operator, Classroom Services, College of Science and Engineering, Information Security, Purchasing Dept, Software Services, Student Technology Center, Telecom Help Desk, Web Help.
While the Help Desk is unreachable by phone, you can browse helpful articles or submit a request for assistance online by going to https://atus.wwu.edu/get-help
5/5/20, 4:40 PM: This issue appears to be resolved, but Microsoft is still working on the root cause.
*****Original Message Follows*****
5/5/20, 3:00 PM: Many users are not able to view the presence of others in Microsoft Teams, or update their own presence (e.g., available, away, busy). This is a problem affecting all Microsoft customers, and they are working on a resolution.
3/18/20: A new pet sitting job scam was sent to many WWU mailboxes today. Please delete this message if you find it, and do not communicate with the address in the message. If you have already corresponded with the address, contact the ATUS Help Desk at 360-650-3333 or at email@example.com. View a screenshot of this message. Review our documentation on how to avoid scams at http://atus.wwu.edu/security
11/20/19: Many WWU mailboxes received multiple copies of a phishing scam with the subject "PAYMENT" early this morning. Please delete (or mark as Junk) any copies of this message you received. The message contains an Excel attachment that will prompt you to enter your WWU credentials. If you opened the attachment and entered your password, change your password immediately and contact the ATUS Help Desk at 360-650-3333. The remote site used to capture credentials has been blocked internally, but it may still be accessible from off campus.
When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.
9/3/2019: A new phishing message is making the rounds. The external site has been blocked. If you receive a message with the following characteristics, please delete it: SUBJECT = "IMPORTANT DOCUMENTS FOR STUDENTS" MESSAGE = "Hello, An IMPORTANT document is awaiting your approval." LINK = VIEW FILE
8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:
- Must be between 8 and 30 characters in length (we recommend 12 characters or more)
- Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
- Cannot use a previously used password
If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.