Minor

PHISHING ALERT! Subject = "PAYMENT"

11/20/19: Many WWU mailboxes received multiple copies of a phishing scam with the subject "PAYMENT" early this morning. Please delete (or mark as Junk) any copies of this message you received. The message contains an Excel attachment that will prompt you to enter your WWU credentials. If you opened the attachment and entered your password, change your password immediately and contact the ATUS Help Desk at 360-650-3333. The remote site used to capture credentials has been blocked internally, but it may still be accessible from off campus.

Severity: 
Status: 
Active

Problems Replying to Email Sent in Canvas from Outlook Web App

When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.

Severity: 
Status: 
Resolved

New Self Service Password Service is Live

8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:

  • Must be between 8 and 30 characters in length (we recommend 12 characters or more)
  • Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
  • Cannot use a previously used password

If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.

Severity: 
Status: 
Resolved

Outlook security alert pop-ups warning about certificate

7/11/2019, 2:30 PM, UPDATE: The certificate issue has been resolved.

*****Original Message*****
7/11/2019, 9:00 AM: Since the recent upgrade of our Exchange hybrid server, many Outlook client users are experiencing certificate warnings that pop-up as security alerts. The alerts may continue to pop up whether you click "Yes" or "No." Staff are working to resolve the certificate issue so the pop-ups will cease. These pop-ups affect Outlook for Windows and macOS, but not the mobile Outlook app or the Outlook web app.

Severity: 
Status: 
Resolved

Degree Works is back online after scheduled maintenance

4/26/2019, 9:00 PM, UPDATE: Degree Works is back online.

*****Original Message*****
4/26/2019, 5:00 PM: In order to perform required database upgrades, Degree Works will be unavailable from 6:00 PM until as late as 9:00 PM this Friday, April 26, 2019.

Severity: 
Status: 
Resolved

Everyone Print mobile printing issues

4/17/2019, 12:00 PM, UPDATE: EVPrint jobs are now processing and can be printed.

4/8/2019, 9:30 AM, UPDATE: We are continuing to work with the vendor to resolve this issue. 

*****Original Message*****
4/4/2019, 4:00 PM: When a job is uploaded to EVPrint.wwu.edu, the status never changes from “Awaiting processing.” Staff are investigating.

Severity: 
Status: 
Resolved

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