Minor

New Self Service Password Service is Live

8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:

  • Must be between 8 and 30 characters in length (we recommend 12 characters or more)
  • Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
  • Cannot use a previously used password

If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.

Severity: 
Status: 
Resolved

Outlook security alert pop-ups warning about certificate

7/11/2019, 2:30 PM, UPDATE: The certificate issue has been resolved.

*****Original Message*****
7/11/2019, 9:00 AM: Since the recent upgrade of our Exchange hybrid server, many Outlook client users are experiencing certificate warnings that pop-up as security alerts. The alerts may continue to pop up whether you click "Yes" or "No." Staff are working to resolve the certificate issue so the pop-ups will cease. These pop-ups affect Outlook for Windows and macOS, but not the mobile Outlook app or the Outlook web app.

Severity: 
Status: 
Resolved

Degree Works is back online after scheduled maintenance

4/26/2019, 9:00 PM, UPDATE: Degree Works is back online.

*****Original Message*****
4/26/2019, 5:00 PM: In order to perform required database upgrades, Degree Works will be unavailable from 6:00 PM until as late as 9:00 PM this Friday, April 26, 2019.

Severity: 
Status: 
Resolved

Everyone Print mobile printing issues

4/17/2019, 12:00 PM, UPDATE: EVPrint jobs are now processing and can be printed.

4/8/2019, 9:30 AM, UPDATE: We are continuing to work with the vendor to resolve this issue. 

*****Original Message*****
4/4/2019, 4:00 PM: When a job is uploaded to EVPrint.wwu.edu, the status never changes from “Awaiting processing.” Staff are investigating.

Severity: 
Status: 
Resolved

WWU Internet Connection Issues Are Resolved

2/15/2019, 9:51 AM, UPDATE: RESOLVED - All network issues have been resolved. If you encounter any further issues, please contact the Help Desk.

2/15/2019, 8:30 AM, UPDATE: The K20 engineer is still working to restore our primary internet connection, and EIS staff are working with our secondary internet service provider to resolve issues connecting to and using some sites and services. This morning the Help Desk has received reports of issues using OneDrive and other Office 365 services. These issues will also impact those who connect from off campus with full-tunnel VPN. 

2/14/2019, 11:00 AM, UPDATE: Repairs to our primary internet connection have been delayed due to inclement weather, but we hope to have a K20 engineer on site today. In addition to Netflix, we are finding that some other services are not working over our secondary internet connection. We have asked our secondary internet service provider to address those issues.

2/8/2019, 12:30 PM, UPDATE: K20 has an engineer scheduled to repair our primary internet connection on Monday. Until then some streaming services like Netflix, Spotify, and Amazon Prime video may suffer from degraded performance or may not load at all.

*****Original Message*****
2/7/2019, 1:40 PM: The primary internet connection for our campus went down earlier today, but there was no significant interruption to service since we immediately switched over to our backup internet service provider. K20 (our primary internet service provider) is investigating the issue. 

Severity: 
Status: 
Resolved

New Phishing Message

Be vigilant in recognizing phishing messages. A new message is being targeted to some employee mailboxes purporting to be from President Randhawa. The subject line we've seen so far is "Follow up" with a message of "Are you available". 

Severity: 
Status: 
Resolved

MyCallPilot Unavailable

MyCallPilot, the voicemail and fax application for our analog (PBX) telephone system, is unavailable. We are working to implement a replacement service. In the meantime, CallPilot users can call x7444 to hear their voicemail messages.  This outage does not impact faxing services to fax machines and multi-function devices or voicemail services for Skype for Business users.

Severity: 
Status: 
Resolved

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