Minor

VPN Certificate Update from 2:00 to 2:10 PM

6/1/2020, 2:00 PM: The certificates for remotevpn.wwu.edu and securevpn.wwu.edu will be updated today at 2:00 PM. This will not have an impact on active VPN sessions, but anyone connecting to VPN during this period may see an "untrusted server" warning.

Severity: 
Status: 
Resolved

The following campus phone numbers are unavailable

5/22/2020, 4:30 PM: The following campus telephone numbers are being moved to Microsoft Teams this weekend and may not be available until Tuesday morning: ATUS Help Desk, Campus Operator, Classroom Services, College of Science and Engineering, Information Security, Purchasing Dept, Software Services, Student Technology Center, Telecom Help Desk, Web Help.

While the Help Desk is unreachable by phone, you can browse helpful articles or submit a request for assistance online by going to https://atus.wwu.edu/get-help

 

Severity: 
Status: 
Resolved

Presence in Microsoft Teams can't be viewed or updated

5/5/20, 4:40 PM: This issue appears to be resolved, but Microsoft is still working on the root cause. 

*****Original Message Follows*****
5/5/20, 3:00 PM: Many users are not able to view the presence of others in Microsoft Teams, or update their own presence (e.g., available, away, busy). This is a problem affecting all Microsoft customers, and they are working on a resolution.

Severity: 
Status: 
Resolved

PHISHING ALERT! Subject = "PAYMENT"

11/20/19: Many WWU mailboxes received multiple copies of a phishing scam with the subject "PAYMENT" early this morning. Please delete (or mark as Junk) any copies of this message you received. The message contains an Excel attachment that will prompt you to enter your WWU credentials. If you opened the attachment and entered your password, change your password immediately and contact the ATUS Help Desk at 360-650-3333. The remote site used to capture credentials has been blocked internally, but it may still be accessible from off campus.

Severity: 
Status: 
Resolved

Problems Replying to Email Sent in Canvas from Outlook Web App

When using the Outlook Web App to reply to notification messages sent from Canvas, after a user clicks the Send button in OWA the message is not successfully sent (it is getting stuck in the Drafts folder). Replying via Outlook desktop client (Windows or Mac) works fine. Our Canvas administrators are working with Microsoft to resolve the problem.

Severity: 
Status: 
Resolved

New Self Service Password Service is Live

8/14/2019: Our new self-service password reset service is now live. If your password is more than 183 days old you will be prompted to change your password the next time you login to a university computer or application that uses the Microsoft login. Please keep the following password requirements in mind when you change your password:

  • Must be between 8 and 30 characters in length (we recommend 12 characters or more)
  • Must contain 3 out of these 4 character sets: Lowercase letters, uppercase letters, numbers, and special characters
  • Cannot use a previously used password

If you need assistance with this process: Please contact the ATUS Help Desk at 360-650-3333 or stop by Haggard Hall 123 between 8:00 AM and 5:00 PM, Monday through Friday.

Severity: 
Status: 
Resolved

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