Major

NolijWeb Issues Resolved

11/1/19, 10:00 AM, UPDATE: NolijWeb is now available again. 

*****Original Message*****
11/1/19, 8:45 AM: NolijWeb is unavailable this morning. EAS staff are investigating the issue.

Severity: 
Status: 
Resolved

Wireless Network Connection Issues Resolved

11/1/19, 1:30PM, UPDATE: This issue has been resolved and the WWUwireless and WWUwireless-Guest networks are operating normally again.

10/31/19, 3:30 PM, UPDATE: Staff are still working to resolve the issue with WWUwireless and WWUwireless-Guest. Some browsers and devices are able to connect. For those that are not, we recommend connecting to WWUwireless-Secure. If a guest/visitor needs wireless access, a student or staff member can create a temporary guest account for them that will work with WWUwireless-Secure: https://www.wwu.edu/guestacct/

*****Original Message*****
10/31/19, 11:50 AM: Multiple users are experiencing issues trying to connect to WWUwireless and WWUwireless-Guest. A solution is being implemented, but there will be brief intermittent outages that will also affect WWUwireless-Secure until 1:00 PM. 

Severity: 
Status: 
Resolved

PageUp is not displaying the class list - Resolved

8/29/2019, 7:30 AM, UPDATE: PageUp support resolved this issue last night. The course list is now available. 

*****Original Message*****
8/28/2019, 10:00 AM: PageUp is not displaying the class list. Instead it just shows an alert error with no message and a spinning diamond shaped icon. PageUp support has been contacted.

Severity: 
Status: 
Resolved

Long load times when accessing Canvas - Resolved

8/7/2019, 11:50 AM, UPDATE: This issue has been resolved by Instructure.

*****Original Message*****
8/7/2019, 9:00 AM: You may experience long load times while accessing Canvas this morning. The Canvas developers at Instructure are investigating the issue. 

Severity: 
Status: 
Resolved

Delivery of some email messages has been delayed

7/23/2019, 10:45 AM: An issue with one of our email servers has delayed the delivery of some messages. Those messages are in the process of being delivered, but you may see warnings about delayed messages.

Severity: 
Status: 
Resolved

Published Outlook/Office 365 calendars are not loading on web pages

7/12/2019, 8:00 AM, UPDATE: Microsoft has resolved this issue for all calendars.

*****Original Message*****
7/8/2019, 8:00 AM: Outlook and Office 365 calendars published on web pages may not load at this time. Only a blank page appears. Microsoft is in the process of resolving this issue and some calendars may resume functionality before others.

Severity: 
Status: 
Resolved

Scan to Email from Ricoh Copiers is not working - Resolved

6/26/2019, 4:45 PM, UPDATE: Messages that have been queued since yesterday afternoon are now being delivered. The volume of queued messages means it might take several hours for all messages to deliver.

6/26/2019, 4:30 PM, UPDATE: Our staff are still working with Microsoft to resolve this issue.

*****Original Message*****
6/26/2019, 8:00 AM: Scan to email functionality, available on Ricoh copiers in many campus offices, is not working at this time. This is related to the SMTP issues affecting Bullseye and Esign. As a workaround, you can use your smartphone to save a photo of a document to your OneDrive. Ricoh copiers can also scan to USB or to a network folder (if configured). Contact Copier Support if you need assistance: 360-650-7969.

Severity: 
Status: 
Resolved

Wilson Library WiFi Issues

5/28/19, 8:55 AM, UPDATE: Wireless access in the Wilson Library building has been restored.

*****Original Message*****
5/28/19, 8:30 AM: WWU wireless networks (WWUwireless, WWUwireless-Secure, WWUwireless-Guest) are unavailable throughout parts of Wilson Library. EIS is in the process restoring service.

Severity: 
Status: 
Active

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