Critical

Multiple Services Resolved

8/5/2020, 4:00 PM: Most services are available at this time. As staff continue to address the remaining issues there may be additional brief outages for services such as:

  • Web4U
  • Banner Forms and Reports
  • Millennium/FAST
  • Other administrative applications that are dependent on Banner

8/5/2020, 3:15 PM: Many services are now available, including Web4U, but staff are still in the process of bringing systems back online.

*****Original Message*****

8/5/2020, 1:45 PM: Due to a critical unplanned equipment failure, the following services are currently unavailable (as well other systems not listed here):

  • Services that use the CAS Login Service (including Web4U and Banner Forms and Reports)
  • VPN Services
  • Campus WiFI
  • Administrative Applications (Banner, SSH)

 

Severity: 
Status: 
Resolved

myWestern and WWU.EDU web pages are now available

7/13/2020, 9:25 AM, RESOLVED: The WWU.EDU and myWestern pages are now available.

*** *** ***
7/13/2020, 7:40 AM: The WWU.EDU home page is currently unavailable and is redirecting to a special page usually used for planned maintenance outages. myWestern is also displaying the following error: "The website encountered an unexpected error. Please try again later." No maintenance was scheduled for this morning, so staff are in the process of diagnosing the cause of these issues.

Severity: 
Status: 
Resolved

Canvas issue has been resolved

7/7/2020, 12:03 PM: This issue has been resolved by Instructure. 

*** *** ***
7/7/2020, 11:45 AM: Canvas is not accessible at this time. The error displayed is that the "site can't be reached." 

Severity: 
Status: 
Resolved

Web4U is Unavailable - Resolved

7/3/2020, 12:00 PM: Web4U is now available again. 
***** ******
7/3/2020, 9:30 AM: Web4U is unavailable at this time. Staff are investigating an issue that may affect multiple systems. 

Severity: 
Status: 
Resolved

VPN service issues - Resolved

Update: 11:00 a.m. - VPN issues have been resolved.

*** *** ***
7/3/2020, 9:20 AM: A number of people have reported being unable to connect to Western's VPN service this morning. We are investigating. 

Severity: 
Status: 
Resolved

Telephone calls to (PBX) phone system numbers are not connecting

6/4/2020, 5:15 PM: Calls are now able to connect.

6/4/2020, 4:50 PM: Calls to WWU phone numbers on the legacy (PBX) phone system are failing.  EIS is engaged with our support vendor to resolve the issue. Calls to Skype for Business and Teams Enterprise Voice numbers are not affected.

Severity: 
Status: 
Resolved

Skype for Business Issues

5/29/2020, 10:50 AM, RESOLVED: EIS testing shows calls, instant messaging, and presence are now working normally for Skype for Business Enterprise Voice users, but they will continue to monitor and test. If you continue to experience issues, please contact the ATUS Help Desk at https://atus.wwu.edu/get-help or helpdesk@wwu.edu.

5/29/2020, 10:00 AM, UPDATE: Most of the issues appear to be resolved, but EIS staff are still testing and monitoring the situation. 

5/29/2020, 9:30 AM, UPDATE: The Help Desk is receiving calls this morning from Skype for Business Enterprise Voice users who can't receive calls. Some also report that instant messages are going straight to email. We are investigating these issues to see if they are connected to the issues from yesterday.

5/28/2020, 1:45 PM, RESOLVED: The Skype for Business issues have been resolved.

5/28/2020, 9:00 AM: Some Skype for Business Enterprise Voice users are experiencing issues that include error messages about "server issues affecting calls." EIS staff are investigating. PBX phones are not affected. The Enterprise Voice users that have been migrated to Microsoft Teams are not affected.

Severity: 
Status: 
Resolved

Zoom users are not able to access content or pro-license features

5/22/2020, 12:50 PM: Zoom support has resolved this issue. Our Zoom users should now have access to licensed features, scheduled meetings, and to their previously recorded meetings.

*****Original Message Follows*****
5/22/2020, 12:30 PM: Zoom users appear to have lost their "pro" licenses that allow them to host meetings longer than 40 minutes. Some are reporting they do not have access to previous meetings or content. We are working with Zoom support to resolve the issue. Teams online meetings are not affected, and Teams can be used as a workaround. If you are viewing this alert in myWestern, click the heading of the alert to view the link for instructions on: How to host a meeting using Microsoft Teams.

Severity: 
Status: 
Resolved

Timesheet Issue

5/15/2020, 3:30 PM, RESOLUTION: The timesheet issue has been resolved.

*****Original Message Follows*****
5/15/2020, 10:00 AM: Multiple staff are reporting issues opening or entering time on their timesheets. HR is aware of the issue and should have it resolved within a few hours.

Severity: 
Status: 
Resolved

Some WWU websites are not accessible

5/14/2020, 4:00 PM: This issue has been resolved.
 

*****Original Message Follows*****
5/14/2020, 3:50 PM: Some WWU websites are not accessible at this time. Staff are diagnosing the issue.

Severity: 
Status: 
Resolved

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